Tom Garvey Email and Phone Number
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Translate company strategy into customer-focused actions while strengthening client relationships.Independently create and direct world-class professional services, program management office and project management organizations, while effecting positive organizational change. Adeptly work with global sales and service teams on domestic and international assignments. Unify teams of diverse skill-sets, delivering program objectives. Expertly manage critical-care customer relationships across multiple industries. Focus on results, remaining calm and building rapport with coworkers and customers, achieving goals. Areas of expertise include:Professional Services | Customer Relationships & Management | Business Development | Customer On-Boarding | Service Delivery Process and Organizational Re-Engineering | Partner Management | International Experience | Project Management Professional
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Global Senior Director Professional Services8X8 Mar 2022 - PresentCampbell, Ca, UsResponsible for all cross regional delivery and growth areas within the Professional Services Team. • Customer Onboarding• Managed Services• Customer Training• Number Porting• Channel Services Programs2023 International Business AwardsGOLD STEVIE® WINNER: Technology Team of the YearThe Professional Services Team at 8x8 -
Director Professional Services8X8 Jul 2020 - Mar 2022Campbell, Ca, UsAdded responsibilities:Professional Services Custom Development
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Senior Manager Professional Services8X8 Jul 2019 - Jul 2020Campbell, Ca, UsWestern US Professional Services
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Senior Director, Service, Support And Customer SuccessRibbon Communications Sep 2016 - Mar 2019Plano, Texas, UsProvider of VoIP and SD-WAN network equipment. Responsible for all aspects of Service and Support, including portfolio, delivery operations and P/L. -
Director, Professional ServicesEdgewater Networks Mar 2016 - Mar 2019Plano, Tx, UsProvider of VoIP and SD-WAN network equipment. Responsible for creating and launching a new Professional Services line of business. -
Director, Global ProgramsPolycom 2011 - Dec 2015San Jose, California, UsProvider of Unified Communication and Collaboration Products and ServicesDirected Service Partner Strategy and Certification Programs worldwide.• Managed all aspects of our relationships with Integration and Delivery Partners Worldwide• Represented the Global Services organization on Channel Leadership team, improving communication and coordination across groups.• Successfully facilitated all service and support messaging for annual partner conference. -
Client Services Manager- UkPolycom 2009 - 2011San Jose, California, UsReassigned to Europe, Middle East and Africa (EMEA) region as 1st Polycom CSM in theater.• On-boarded key new partners; including HP and Orange Business Services.• Oversaw all services related activities with several Fortune Global 500 clients; including Rolls Royce, BP and Daimler, increasing customer satisfaction year over year.
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Director, Field SupportPolycom 2007 - 2009San Jose, California, UsDirected $10m Field Services organization with 250+ professional across North and South America.• Expanded delivery footprint for North and South America, onboarding several new key delivery vendors to effectively manage our pipeline.• Managed all service delivery aspects of Immersive Telepresence product lines; RPX and TPX, creating global team for developing and implementing necessary service delivery practices and procedures.• Integrated service operations of Destiny Conferencing, leading service team both pre and post-acquisition.
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Director Project Management Office And Professional ServicesPolycom 2004 - 2007San Jose, California, UsDirected $5m, 25+ professional global organization focused on pre and post sales project activities. Delivered over 1000 projects including product implementations, custom software development and resident engineers mainly for Service Provider and System Integrators.• Founded and directed Project Management function within service department, replicating model within 3 months of acquisition and establishing global team of senior Project Managers for facilitating product deployment, critical customer care, enterprise-service management, professional services and key service initiatives.• Facilitated weekly strategic planning meetings with C-level executives, detailing progress towards improving relationships with critical care customers, successfully managing 85% back to standard support processes within 2 months and significantly improving internal and external relationships.• Recruited by executives to manage troubled relationship with largest customer, dramatically increasing customer satisfaction in less than 3 months leading to customer spending 100% of capital budget on Voyant’s conferencing products within 18 months.• Spearheaded initiatives, significantly improving solution installations and upgrades, driving equipment installation and upgrades from 70% to over 95% within 18 months, improving video conferencing installations and growing success rates from 60% to 89% in less than 10 months, to 95% in less than 24 months.• Created New Product Introduction process and managed delivery teams, immediately improving service organization’s support of new products in field, increasing number and percentage of successful deployments, enhancing system uptime, and greatly reducing customer-affecting issues following new SW/HW releases.• Collaborated in leadership role in cross-functional management team, setting tactical direction for key product lines.
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Director Of Professional ServicesVoyant Technologies 2001 - 2004
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Principal ConsultantSts, Inc 2000 - 2001Simi Valley, Ca, Us -
Senior Consultant IiNorstan Consulting 1998 - 2000 -
Systems Analyst/Team LeadIntersolv 1998 - 1998 -
Business/System ConsultantAmerican Management Systems 1995 - 1998
Tom Garvey Skills
Tom Garvey Education Details
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University At BuffaloIndustrial Engineering -
University At BuffaloIndustrial Engineering
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Stanford UniversityAdvanced Project Management
Frequently Asked Questions about Tom Garvey
What company does Tom Garvey work for?
Tom Garvey works for 8x8
What is Tom Garvey's role at the current company?
Tom Garvey's current role is Global Senior Director, Professional Services Delivery at 8x8.
What is Tom Garvey's email address?
Tom Garvey's email address is to****@****com.com
What is Tom Garvey's direct phone number?
Tom Garvey's direct phone number is +140835*****
What schools did Tom Garvey attend?
Tom Garvey attended University At Buffalo, University At Buffalo, Stanford University.
What skills is Tom Garvey known for?
Tom Garvey has skills like Telecommunications, Integration, Professional Services, Unified Communications, Managed Services, Telepresence, Project Management, Video Conferencing, Product Management, Cross Functional Team Leadership, Cloud Computing, Pmo.
Who are Tom Garvey's colleagues?
Tom Garvey's colleagues are Kiana Valencia, Nflakon. Blaku, Jo Ann Leong, Jessica Nevarez, Lovely Dela Cruz, Jason Loke, Bill Jayes.
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