Tom Gebhart

Tom Gebhart Email and Phone Number

Expert in global CX strategy, development, design and delivery - Complementing great people and process excellence with best-in-class innovative technology for many of the world's largest companies. @ Teleperformance
6/8 Rue Firmin Gillot, 75737 Paris Cedex 15 Paris, Paris 75737 France
Tom Gebhart's Location
Edmond, Oklahoma, United States, United States
Tom Gebhart's Contact Details
About Tom Gebhart

I'm a customer experience architect that has worked with dozens of Global 1000 companies designing, implementing and managing their customer support programs around the world. Having both managed support operations and designed CX solutions for nearly 25 years, I bring a unique perspective to help my clients solve today and tomorrow's business needs. I bring value by successfully driving operational cost savings, increased revenue, improved customer satisfaction and contact / event transaction reductions through automation, analytics and process excellence.Specialties: Automation | CX Technology | Analytics | Back Office | Customer Care | Technical Support | Omni-channel CX | Contact Centers | BPO | Trust & Safety | Customer Acquisition | Market Expertise: Technology & Software | Telecom & Broadband | Retail & eCommerce | Gaming | Healthcare

Tom Gebhart's Current Company Details
Teleperformance

Teleperformance

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Expert in global CX strategy, development, design and delivery - Complementing great people and process excellence with best-in-class innovative technology for many of the world's largest companies.
6/8 Rue Firmin Gillot, 75737 Paris Cedex 15 Paris, Paris 75737 France
Website:
teleperformance.com
Employees:
10
Tom Gebhart Work Experience Details
  • Teleperformance
    Svp, Business Development | Digital Transformation & Customer Experience Architect
    Teleperformance May 2004 - Present
    Paris, Île-De-France, Fr
    I help leading companies design, deliver and operate local, regional and global Customer Experience (CX) Outsourcing and Rebadged solutions including, Inbound and Outbound Customer Sales/Acquisition; Customer Care/Service; Back Office; BPO non-voice support services, Technical Support (levels 1 - 3), Automation, Analytics, AI and Cloud based technology solutions aimed at B2C and B2B markets. Teleperformance is the recognized leader by all of the top industry analysts including Frost & Sullivan, Gartner, IDC and more. Teleperformance employs over 500,000 people operating in 100 countries.
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  • Decisionone
    Director Of Sales
    Decisionone Jul 1998 - Jun 2003
    Havertown, Pennsylvania, Us
    DecisionOne was a $400 million outsourcer of inbound call center, field service and depot repair services with the Alliance Division focused on the OEM, telecom and software developer markets. My responsibilities included direct selling and managing a team of 12+ Senior Sales Executives focused on developing and selling complete technical service solutions including Call Center Support, Field Service & Logistics/Depot Programs.
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  • Microage
    Director, Client Services
    Microage Jul 1996 - Jun 1997
    Phoenix, Az, Us
    MicroAge was a $3.0 billion computer product distributor and provider of technical support solutions including field service and inbound call center solutions. Responsibilities included complete revenue and operations accountability for the sale and management of integrated help desk solutions marketed to Fortune 1000 clients as well as management of all internal support infrastructures.
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  • Intelligent Electronics (Acquired By Ingram Micro)
    Director Of Client Services
    Intelligent Electronics (Acquired By Ingram Micro) Jan 1990 - Jun 1995
    Intelligent Electronics was a $3.5 billion distributor of technology products and service solutions acquired by Ingram Micro. Their focus was on the resale of services and products through in-direct sales channels. Responsibilities included the creation from concept to development of national support programs and infrastructure in over 265 U.S. cities with over 3000 support personnel providing traditional help desk support and field service technical support.
  • Hw Computers
    Purchasing
    Hw Computers Oct 1982 - Dec 1989
    HW Electronics was the Los Angeles areas largest computer reseller with 4 locations. I started my career here in sales and advanced with increasing responsibilities.

Tom Gebhart Skills

Call Centers Business Development Account Management Outsourcing Telecommunications Management Contact Centers Sales Process Call Center Bpo Customer Experience Crm Team Management Customer Satisfaction Sales New Business Development Strategy Leadership Direct Sales Program Management Workforce Management Solution Selling Contract Negotiation Sales Management Selling Operations Management Customer Retention Strategic Partnerships Business Process Outsourcing Inbound Marketing Enterprise Software Customer Relationship Management Telemarketing Sales Operations Professional Services Salesforce.com Call Center Development Marketing Managed Services

Frequently Asked Questions about Tom Gebhart

What company does Tom Gebhart work for?

Tom Gebhart works for Teleperformance

What is Tom Gebhart's role at the current company?

Tom Gebhart's current role is Expert in global CX strategy, development, design and delivery - Complementing great people and process excellence with best-in-class innovative technology for many of the world's largest companies..

What is Tom Gebhart's email address?

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Tom Gebhart has skills like Call Centers, Business Development, Account Management, Outsourcing, Telecommunications, Management, Contact Centers, Sales Process, Call Center, Bpo, Customer Experience, Crm.

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Tom Gebhart's colleagues are Sana Jafri, Ramya Ramya, Demetria Pruitt, Kevin Axel Daniel Galasso, Ny'la Miller, Shoeb Shaikh, Kieron Dalwigk.

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