Tom Getty

Tom Getty Email and Phone Number

Technology and BPO Professional @ Denver, Colorado, United States
Denver, Colorado, United States
Tom Getty's Location
Denver, Colorado, United States, United States
Tom Getty's Contact Details
About Tom Getty

* Senior Management of international Partners and BPO initiatives to lead cross functional IT and Security teams, internal business partners and customers.Specialties: Vendor Management, Project Management, Business Relationship Management, Service Delivery, Incident Management, Technology Implementation, IT Audits and Risk Evaluation, ITIL v3, PCI, NIST 800-53, GDPR, Customer Support, CX Design, Vendor Selection and Evaluation, MSA SOW Contract Management.

Tom Getty's Current Company Details
Wideband Technologies, LLC

Wideband Technologies, Llc

Technology and BPO Professional
Denver, Colorado, United States
Tom Getty Work Experience Details
  • Wideband Technologies, Llc
    Wideband Technologies, Llc
    Denver, Colorado, United States
  • Intouchcx
    Director - It Account Management
    Intouchcx Mar 2022 - May 2023
    Winnipeg, Manitoba, Ca
    * Director of IT Account Management
    View
  • Booth & Partners
    Senior Advisor
    Booth & Partners Oct 2018 - Mar 2022
    Makati, National Capital Region, Ph
    * IT and Business Advisory Consultancy for Booth & Partners BPO, Philippines.
    View
  • Airbnb
    Partner It Lead
    Airbnb 2015 - 2019
    San Francisco, Ca, Us
    * Managed the Airbnb Contact Center Partners on a global scale facilitating the planning, selection, integration and launching of BPO Partners in North America, EMEA and APAC regions. Expanded Airbnb Partner operations by launching 24 global contact centers with over 9000 agents and 12 languages.
    View
  • Intel Corporation
    Senior Manager, Contact Center Operations And Infrastructure
    Intel Corporation 2013 - 2015
    Santa Clara, California, Us
    * Led the conceptual design, infrastructure planning, IT architecture and Vendor selection aspects of the Intel Media contact centers. Focused on CX Design and technology solutions for contact center services of the OnCue over-the-top streaming TV service. The OnCue product, intellectual property and organization were then sold to Verizon Communications in 2015.
    View
  • Dish Network
    Senior Program Manager, Vendor It Management
    Dish Network 2010 - 2013
    Englewood, Co, Us
    * Managed the DISH Network CX vendor operations from an IT perspective. Included all aspects of day to day operations, projects, incidents, availability, capacity, configuration and finance. Travel and work abroad in Latin America, India and The Philippines.
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  • Expedia
    Vendor Technology Manager, Customer Operations
    Expedia 2008 - 2009
    Seattle, Wa, Us
    * Managed IT solutions delivery, project management and business development initiatives for Expedia contact centers and outsourced vendors. Included sales and customer service interactions from Expedia.com, Hotels.com, Hotwire.com, Tripadvisor.com and ClassicVacations.com.
    View
  • At&T/Bellsouth
    Vendor Manager & Senior It Manager, Dsl Broadband Operations
    At&T/Bellsouth 2004 - 2008
    Dallas, Tx, Us
    * Managed a tier III technical escalations team of 20 Engineers supporting BellSouth DSL services and interfaces with the Office of Executive Appeals. * Managed contact center vendor IT projects, implementations and software applications.* Company merger related projects on IT systems encompassing outsourced vendors from both BellSouth and AT&T.
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  • Genuity (Was Gte Internetworking/Bbn)
    Call Center Agent & Supervisor
    Genuity (Was Gte Internetworking/Bbn) 1999 - 2002
    * Support and Escalations for GTE Internetworking contact center customers. Contract work when home from college in the summer and winter vacations.
    View

Tom Getty Skills

Vendor Management Outsourcing Project Management Management Cross Functional Team Leadership Call Centers Itil It Management Service Delivery Leadership Call Center Networking Strategy Team Leadership Program Management Telecommunications Crm Information Technology Disaster Recovery Process Improvement Business Process Improvement Analysis Business Analysis Data Center Contact Centers Customer Support Bpo It Operations It Audit Integration Sow Cloud Computing Sdlc Pci Standards Customer Experience Troubleshooting Business Process Voip Visio It Service Management Business Intelligence Fcpa It Strategy Incident Management Customer Relationship Management

Tom Getty Education Details

  • Georgia Southern University
    Georgia Southern University
    Information Systems

Frequently Asked Questions about Tom Getty

What company does Tom Getty work for?

Tom Getty works for Wideband Technologies, Llc

What is Tom Getty's role at the current company?

Tom Getty's current role is Technology and BPO Professional.

What is Tom Getty's email address?

Tom Getty's email address is to****@****hoo.com

What is Tom Getty's direct phone number?

Tom Getty's direct phone number is +177037*****

What schools did Tom Getty attend?

Tom Getty attended Georgia Southern University.

What are some of Tom Getty's interests?

Tom Getty has interest in Backpacking, Alpine Skiing, Cycling, Economics, Traveling And Culture.

What skills is Tom Getty known for?

Tom Getty has skills like Vendor Management, Outsourcing, Project Management, Management, Cross Functional Team Leadership, Call Centers, Itil, It Management, Service Delivery, Leadership, Call Center, Networking.

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