Tom Giacalone Email and Phone Number
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With 25+ years of progressive growth in eCommerce and omni-channel management, I am a seasoned digital leader and advisor with a passion for delivering exceptional customer experiences. I have a proven track record of driving growth, innovation, and driving operational excellence for leading retail brands, such as Vera Bradley, OfficeMax, and Sears. I have led teams and projects in various areas of eCommerce, including merchandising, marketing, analytics, operations, user experience, and contact centers. I am always eager to learn, collaborate, develop insights and take action to drive value for for associates, stakeholders and customers.I was also recognized as one of the 30 Most Influential People in eCommerce by Signifyd in 2022, and served as the Co-Chairman of the NRF Digital Council and a Board Member of the NRF Digital Advisory Board for several years. I enjoy contributing my time to help grow the greater digital and eCommerce industry at large.
Automato Ai
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Advisory Board MemberAutomato Ai Oct 2023 - PresentChicago, UsAutomato uses Generative AI to create optimized product content, for Amazon and proprietary websites. Their solution can help increase speed to market, reduce content costs and increase organic traffic.
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AdvisorAdeptmind Jun 2023 - PresentToronto, Ontario, CaAI based customer experience platform powering experiences for retailers. -
Vice President / Gm Ecommerce, Digital Marketing & Voice Of Customer PracticeVera Bradley May 2014 - May 2023Roanoke, In, UsResponsible for the overall digital strategy and eCommerce operations for Vera Bradley, including the eCommerce business P&L, digital merchandising and marketing, UX / CX experience, eCommerce product management, as well as an in-house customer care contact center team. -
Vice President, Ecommerce - Omni-Channel Strategy & OperationsOfficemax May 2012 - Jan 2014UsDrove OfficeMax (#11 - Internet Retailer) and implementation of core omni-channel experiences with a passion for creating industry-leading cross-channel capabilities. Directed business operations and post-order customer management. Provided focus on continuous improvement in revenue realization and operational efficiencies. Reported to EVP - Chief Digital Officer, and managed a 14-person staff.In addition, served for 6 months as the interim Vice President of Product Management for eCommerce, directing the comprehensive life-cycle management of critical eCommerce “products” (features, functions and platforms: e.g. Checkout, Site Search, Content Management). -
Vice President / Gm, Integrated RetailSears Holdings 2008 - 2012Chicago, Il, UsLed omni-channel revenue growth through new and existing company assets, as well as developed the product roadmap and strategy for capabilities to enhance Sears value proposition and offerings to customers. Focused on innovative and strategic business design, operational execution and tactical integration – integrating online and mobile experiences to Sears stores and other customer channels. Directed a 12-person staff. -
Divisional Vice President, Product Management - EcommerceSears Holdings 2006 - 2008Chicago, Il, UsResponsible for product & program management, user experience, content and business operations across the entire Sears Holdings eCommerce portfolio (Sears.com & Kmart.com), as well as providing operational support to enterprise-level initiatives that leveraged the eCommerce platform. Managed 6 direct reports overseeing a staff of 135 associates.
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Director, Ecommerce OperationsSears Holdings Jan 2006 - Dec 2006Chicago, Il, UsPlanning, coordination, implementation and troubleshooting of business operations to ensure flawless execution, including interaction with contact centers, fraud, order processing, drop ship vendor management, web and operational analytics.
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Director, Ecommerce Business IntegrationSears Holdings Feb 2005 - Jan 2006Chicago, Il, UsDevelopment of eCommerce strategy for Sears Holdings, development and prioritization of strategic initiatives, and long term project road map.
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Various Director RolesSears Holdings 2002 - 2005Chicago, Il, UsDirector, Project Management (2005-2003) Responsible for integration of all Sears online business initiatives with the corporation at-large including the launch of apparel and home fashions on sears.com, (business case, website functional requirements, assortment strategy, operations, fulfillment, and marketing)Director, Strategic Integration (2003-2002) Developed strategy and implemented marketing plans to launch ‘Buy Online, Pick-Up in Store’ – integration project, and expand in-store marketing initiatives for the online / catalog channels.
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Various Manager RolesSears Holdings 1988 - 2002Chicago, Il, UsAdditional positions included Online Business Development, Online / Store Integration, Store Operations, Merchandising, Marketing and Field Management roles in Sales and Store Management. I began my career at Sears as a Management Trainee in the Sears Executive Management Program.
Tom Giacalone Skills
Tom Giacalone Education Details
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Penn State UniversityArts And Science
Frequently Asked Questions about Tom Giacalone
What company does Tom Giacalone work for?
Tom Giacalone works for Automato Ai
What is Tom Giacalone's role at the current company?
Tom Giacalone's current role is eCommerce & Omni-channel Executive | Experienced GM | Digital Marketing Leader | Voice of Customer Evangelist.
What is Tom Giacalone's email address?
Tom Giacalone's email address is tg****@****ley.com
What is Tom Giacalone's direct phone number?
Tom Giacalone's direct phone number is +126020*****
What schools did Tom Giacalone attend?
Tom Giacalone attended Penn State University.
What skills is Tom Giacalone known for?
Tom Giacalone has skills like Leadership, Product Marketing, Customer Experience, Direct Marketing, E Commerce, Multi Channel Retail, Strategic Partnerships, B2b, Ecommerce Product Mangement, Retail, Multi Channel Commerce, Sales.
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