Tom Gilchrist Email & Phone Number

Research analyst and content contributor of social media nonprofit.

• Financial Services technology project management.Responsibilities included analytical reporting project planning, development and implementation of project portfolio.
• Managed technical team and deliverables for several international and domestic market expansion projects.
• Organized and maintained project plans/timelines.
• Maintained project team communications and meeting schedules.
• Reconciled corporate and organization goals ensuring all stakeholder involvement.
• Leveraged and deepened network to ensure project success.

Charlotte, NC, US

• Responsibilities included Integration project planning, design, development and implementation of project portfolio. Additional responsibilities included budgeting, scoping, process definition and documentation.
• Delivered Identity Management to address security concern for integration environment.
• Delivered other Information Security remediation including internal and external client violations.
• Cross-channel/system collaboration to increase Integration and end-to end system resiliency and risk mitigation.
• Project resourcing and budgeting.
• Designed and implemented a SharePoint site to enhance cross-team communication and collaboration.

Charlotte, NC, US

• Responsible for assessing the integration effort of merging a credit card processor into Bank of America’s consumer banking processing environment. In addition, this effort included removing a vendor credit card.
• Lead effort to determine, document and distribute Guiding Principles for Integration system/interface determination criteria.
• Responsible for project impacts/scoping and estimation methodology for 450+ Transition projects.
• Rationalized overall budgeting and estimation effort by factoring service reuse across project portfolio.
• Documentation creation and distribution.

Charlotte, NC, US

• Responsible for managing the design, development and support of the responsible teams of the two primary integration systems within the consumer bank. These systems supported Online Banking, Telephone Banking and the.
• Delivered 25+ strategic webservice interfaces in the Transition timeline.
• Championed and negotiated the adoption of these webservice standards to clients and across the consumer enterprise.
• Initiated and delivered application retirement project to retire legacy middleware system into strategic integration platform.
• Project Management of 30+ projects in the pipeline at any given time.
• Resource and staffing management of a 35+ person team; 25% Associate, 25% global contractor onshore, 50% global contractor offshore.

Charlotte, NC, US

• Responsible for the delivery of Service Request Processing initiatives, which streamlined customer service requests to one call for servicing changes across multiple accounts within a given customer's relationship.
• Responsible for design, development and implementation of key functional modules of Customer Relationship Management system.
• Responsible for the successful completion of component integration testing and assurance of successful system integration testing results prior to deployment.
• Full Project Lifecycle Delivery
• Planning and participation in Capability Maturity Model assessment and resulting Level 2 certification.
• Support for multiple pipelines of test environment for unit, component, system and technical testing.

Charlotte, NC, US

• Delivery of the technical support, development and maintenance of legacy middleware system which serviced Online and Telephone Banking. Responsible for system operations in a 24x7x365 environment and all associated.
• Project and resource management for development and support team.
• Delivered several Six Sigma based initiatives to improve quality and stabilization of the middleware system.
• Delivered systems analysis and FCI (failed customer interaction) reduction initiatives.
• Consulted on end-to-end system improvements and processing efficiencies.
• Capacity and performance management for 120+ server production environment distributed across three geographic locations.

Charlotte, NC, US

• Incident management escalation, support and resolution for Online banking.
• Responsible for release planning, coordination and implementation support.
• Responsible for vendor management and coordination.
• Responsible for issue escalation and resolution.
• Responsible for development priority and quality assurance review.