Tom Goddard Email & Phone Number

London, United Kingdom

Delay Reporting & InvestigationResponsible for assisting the Stations team with weekly reporting of delays on the network through use of internal delay reporting software. Monthly detailed analysis of delays provided to Head of Stations & Station Managers. Operational SupportSupport provided to Station Managers where needed including chasing staff reports, covering Duty Station Manager shifts and assisting with projects & initiatives within the Stations team. Training of Station Managers on internal software. Internal communications support during strike action.

Richmond

Lead GenerationOnline Advertising - Manager of profitable Google Adwords campaigns with spend ranging between £30,000 to £50,000 per year. Responsible for delivering weekly/monthly ROI reports whilst also conducting experiments to improve online advertising efficiency and profitability using Google Analytics.Lead Reporting - Responsible for maintaining internal leads & client enquiry system and allocating potential new clients to the right department/staff member. Search Engine Optimisation (SEO) Responsible for website optimisations and improvements in line with Google algorithm changes. Work conducted with external web developers to bring concepts and ideas to life and to ensure PK Group performs well on search engines.Marketing MaterialPK Marketing Brochures/Leaflets - Responsible for maintaining & updating PK Group marketing brochures as required working with third party graphic designers. Client Documents - Responsible for preparing and sending initial client proposals and quarterly portfolio valuations, as well as bespoke sales presentations during client on-boarding process.Document Templates - Maintain and update PK Group client marketing material templates quarterly to account for portfolio changes/rebalancing.Social MediaMaintain & grow company presence on Social Media including Twitter, LinkedIn & Google Plus.MiscellaneousEvent Management - Arrange quarterly client events including venue sourcing, invitation design & sending and preparing presentations for PK staff. Source venue for AGM and assist with all staff presentations. Signage - Work with graphic designers & sign design companies to remove & replace PK Group signage as required over 3 office locations.

Customer Service/Communication: Client support meetings, online, telephone and in person.Computer/Presentation Skills: Responsible for drafting management documents. Social Media: Responsible for updating all forms of Social Media and writing blog posts.Marketing/SEO: Introduction to SEO.Organisation/Initiative: Created a stock management system to help reduce wastage.Customer Service: Client training.Market Research: Advised management team on potential new clients after conducting market research.

Staines

Organisation: Entrusted with Goods in, Goods out duties typically involving over £30,000 worth of stock, as well as stock-takes worth over £800,000Business Marketing: Developing and implementing promotions and advertising strategies.Customer Service: Construct and maintain daily professional email correspondence to customers and store owners.Initiative: Activated email sales strategy.Customer Service: Private TV and Video installations and customer after-care.

Kingston Upon Thames, United Kingdom

•Customer Service: Extensive customer service training undertaken.•Staff Training: Training of new staff members.•Customer Service: Won a customer service award through store reward programme

Certificate In Professional Marketing (Level 4), Marketing, Integrated Communications And Digital Marketing, Pass

For aspiring marketers who want to gain the knowledge and skills to progress their career to the next level. Ideal for those working.

Adwords Fundamentals & Adwords Advanced Exams, Pass

Passed Google Adwords Fundamentals & Google Adwords Advanced exams.

Business Management With Sociology, Organisational Behaviour, Business Strategy, Economics, Research Theory, 2.1

Graduated with honours.