Thomas Gross Email & Phone Number

Chicago, Il, Us

Northbrook, Illinois, Us

Support global learning and development programs for the Energy and Industrial Automation division.Manage training projects. Coach subject matter experts on development of learning content and format. Assist in creation of content as needed.Collaborate with Technical Training team. Align division training goals with technical training needs.Created division’s onboarding program. Harmonized program to existing UL new hire practices. Managed team of SMEs on development of content. Updated Hazard Based Safety Engineering program by increasing number of interactive experiences during class. Converted class from in-person to virtual. Scheduled global classes for staff (over 1000 employees).Developed and maintained employee recognition site based on customer net promoter scores.

Chicago, Illinois, Us

Implemented global training solutions based on best practices from domestic and international locations. Developed training plans and training content for use by all global locations. Identified and advised on selection of external training vendors. Managed multiple vendors on implementation of classroom and online training (leadership, compliance, soft skills). Recognized, developed and delivered/facilitated training programs on multiple delivery methods - classroom and online (synchronous/asynchronous). Designed, developed, and implemented new global orientation and onboarding programs used by all locations. Worked with all levels of management on development and implementation of training programs.

Northbrook, Il, Us

Developed learning solutions for Allstate Roadside Services call center representatives. Researched, documented and developed all training materials in clear, concise and professional manner as required for existing and new client programs. Launched and supported multiple automotive roadside programs. Facilitated all aspects of training delivery. Measured delivery effectiveness and made changes as appropriate. Optimized use of technology and training delivery in support of expense management. Conducted informal/formal training needs assessments to analyze performance, identified training gaps and tailored future training content. Worked closely with both internal and vendor training professionals to build training content. Managed online reference system for call centers.

Venlo, Limburg, Nl

Managed Distance Learning Department which impacted the development needs of 3,000 employees throughout North America. Supervised developer and graphic designer in the planning, creative design, and implementation of e-learning programs. Managed and facilitated utilization of corporate LMS, which provided product knowledge and skills training through 400+ on-line self-paced courses. Created, directed, and edited Code of Ethics DVD video program. Led team on development of e-learning courses for North American operations and sales, which were later adopted for use by international sales training. Developed distance learning programs and multimedia learning materials through needs analysis, design/development of content, and implementation process including piloting. Collaborated in team environment with subject matter experts, marketing and department managers. Created self-paced training programs for multiple departments that significantly reduced travel expenses.

Bachelor Of Science (Bs), Administration Of Justice

Associates, Criminal Justice