Tom Grounds Email & Phone Number

Redmond, Washington, Us

Managing a team to drive the Business Applications Customer Success Strategy in all operating units the Americas (US, Canada, LATAM) to drive Customer Business Value, Consumption and retaining the 'Customer for Life' leveraging Microsoft Business Applications products (Dynamics, Power Platform and Customer Insights and Business Copilot).

Redmond, Washington, Us

Redmond, Washington, Us

Helping Enterprise customers get the most from their investment in the Dynamics 365 business applications, focusing primarily on the ERP Finance and Operations applications.

Seattle, Wa, Us

Addison, Tx, Us

Hired to formalize IT services and operations for the Dillon Gage group of companies including metals trading, metals worldwide distribution, financial services and the new Digital Metals division responsible for the FizTrade trading platform development and operation, Personal wealth and Insurance and global Non-Profit. To date with the following accomplishments:- Increased efficiency of IT services by 30%. - Moved the IT data center services from on-site data center to Microsoft Azure cloud services IaaS (Full ERP and on-premise systems), PaaS (Custom development) and SaaS (Office 365, Exchange, Lync, SharePoint, CRM, Project Server, Power BI).- Defined local infrastructure footprint to prepare for operational expansion.- Implementation of Microsoft Dynamics AX R3 ERP in the enterprise (est. completion Q1 2016)- Developed and implemented mobile strategy for Business Continuity and Disaster Recovery.- Formalized software development activities to enable team expansion by project enabling globally dispersed temporary teams.- Process re-engineering of the operation to better leverage the investment in the Lawson/Infor ERP platform, System Center suite, Service Manager, Configuration Manager and Orchestrator. - Centralize IT related finance activities, procurement, billing, consolidation of telecom accounts, etc.- Implemented full Change Management for both infrastructure/Ops and Application Development changes in the enterprise.- Successfully passed an external IT Audit

Dallas, Tx, Us

Hired to leverage extensive technical expertise in global management position overseeing local and offshore staff. Maintained project portfolio that contained both internal and external client missions. Coordinated with PMO Director to ensure projects were in a green status for budget, schedule, and scope. Executed intake process for all new projects, averaging four to ten assignments per week, assessing needs, examining resource allocation, and interfacing with clients to define strategic business direction and review portfolio status. Designed and led staff training initiatives to develop and prepare employees for enhanced job performance and results. - Lowered attrition rate >97% over the course of eight months via execution of effective 60-40 local-to-offshore workforce split.  - Increased profit margins by lowering production expense rate more than 42% through offshore collaboration. - Accrued savings by developing scalable support structure to leverage fewer resources across multiple clients.- Defined and managed the long-term product roadmap for the utility billing and customer care application, including the SOA architecture to integrate payment processing, printing, enrollment and marketing vendors into the application.- Lowered costs and increased margin by migrating clients to a scalable datacenter model that allowed ramping up and down infrastructure as needed to support their growth strategies without interruption.

Dallas, Tx, Us

Responsible for providing advice, strategy, operational efficiencies, delivery and implementation of solutions to our clients. Responsible for shared services in North America and the development of the Excelergy Practice. Responsibilitys include helping Vertex architect and deploy software solutions effectively through participation in management, delivery to clients, product development, and growth of the Excelergy platform.

Dallas, Texas, Us

Solution Type: MS Project Server ImplementationCompany: Worldwide Natural Resource Exploration and Production Company Technologies: MS Project Server, Project ProfessionalSolution Type: MS Project Server ImplementationCompany: National Retail Energy ProviderTechnologies: MS Project Server, Project ProfessionalSolution Type: Management of new CIS DevelopmentCompany: National Retail Energy ProviderTechnologies: Oracle (PL/SQL), PHP, FlexSolution Type: Management of the implementation of a Lock-box vendor in a new marketCompany: National Retail Energy ProviderTechnologies: First DataSolution Type: Management of integration with an E-Bill/E-Payment vendorCompany: National Retail Energy ProviderTechnologies: KubraSolution Type: Development and Implementation Management of call center telephony solutionCompany: National Retail Energy ProviderTechnologies: Genesys, Nuance, Virtual Hold, Custom developed CIS applicationSolution Type: Interface Development ManagementCompany: Water processing companyTechnologies: Lawson/ MaximoSolution Type: ERP Migration/Replacement StrategyCompany: Precious Metals CompanyTechnologies: Lawson (incumbent) and other comparable ERP applicationsSolution Type: Development ManagementCompany: HVAC Manufacturing CompanyTechnologies: .NETProject Description: Managed the definition and development of a content management system to enable the marketing department of the business to update the product catalog and descriptions for customers and partners. Solution Type: Development ManagementCompany: Precious Metals Retail CompanyTechnologies: MultipleProject Description: Managed the definition and development of a sales portal for their in-house sales staff. Including inventory management, sales entry, customer management, light CRM and integration into their back-end system for order processing and fulfillment.

Santa Clara, California, Us

Company: International Telecommunication CompanyProject Description: Definition and development of all of the Can-Spam compliance effort. Project Description: Plan and execute the exit of the Canada market for the Yellow Pages publishing and distribution efforts Project Description: Plan and execute the exit of the Ohio market for Yellow Pages publishing business. Project Description: Planning and execution of the exit of the Hawaii market for Telecommunications and Yellow Pages publishing. Company: BlueStar Solutions – now ACS AMSProject Description: Manage the relationship between ACS AMS and Hitachi Consulting. Company: National property management companyProject Description: Define and develop an outsourcing strategy. Company: National distributor of Ice Cream productsProject Description: Managed a team to define and develop an outsourcing strategy.Company: Manufacturer of underground construction equipmentProject Description: Managed outsourcing assessment as this client prepared to implement a new SAP environment. Company: International Manufacturer of Hard Disk DrivesProject Description: Managed the user training efforts for an outsourced supply-chain application conversion. Company: International Outsourcing Business Unit (Japan)Project Description: Developed a worldwide outsourcing ‘overview’ for a Japanese multinational company comparing outsourcing strategies between the Japanese market and the other major world markets.Company: International Gas & Oil CompanyProject Description: ERP/Land Software Selection. Company: International Energy UtilityProject Description: Document end-to-end business processes for the entire Retail and Trading organizations to identify root-cause of system and business process related issues. Company: International Energy UtilityProject Description: Research and document all value streams that cross Retail, Trading and Production organizations and identify process reengineering benefits.

Buenos Aires, Capital Federal, Ar

Manager for a technology consulting firm - Tactica was acquired by Hitachi, Ltd. to become part of Experio Solutions - which was re-named Hitachi Consulting.

Ca

Define & Develop the following systems:- Channel Management System to track the unique pager address (CapCode) - Field Technician Automation: Asset Mgt, Config Mgt, Network Mgt and Lease Mgt at a site- FCC License Compliance- Request Tracking Module for engineering, regulatory compliance and other corporate requests- Financial Front-End: enables the ability to process requisitions and associate the purchases with specific sites this is a front end to the purchasing system.- Lease/Agreement Management – full agreement management module which enabled the management of 60,000 active leases – including the rent escalation, termination and monthly payments with an interface to A/P system to pay the monthly bills.- Phone Number Management module to manage the numbers as well as the FCC Bi-annual reporting requirements- Telecom Account Management including circuit diagrams, monthly payment audits, interface to A/P- Asset Management system for all infrastructure equipment in the field including location, configuration, cabling, signal strengths, hardware and software revision, preventative maintenance and performance statistics.- Site Information Management Module to manage Site Information for all occupied sites (10,000) – including Engineering diagrams, FCC Licenses, FAA Certifications, preventative maintenance and other site related attributes.- Design and develop a method to manage Site Acquisition activities nationally.

Maintained accountability for multiple large-scale project teams challenged in leveraging cutting edge wireless technology to conceptualize, design, and deploy management solutions for nation’s leading one-way and two-way paging network. Scope of projects included applications to manage device assignment considerations of carrier’s operations, equipment configuration and asset management, telecom circuit management, monthly circuit bill reconciliation , site acquisition and lease administration, and full integration enabling monthly payment of leases and telecom bills. - Reduced infrastructure management costs through consolidation of activities nationally – enabled the ability to recover from a loss of a communications satellite within a 20 hour window- Automated the provisioning and reclaiming of unique device and telephone assignments to paging devices to expedite the ability to put devices in customer’s hands.

Company: Worldwide Sugar ProducerTechnologies: PRISM(AS/400), RPG4, Lawson Project Description: Design & Develop ability to track order activity against established annual customer contracts. Company: Worldwide Personal Care Products ManufacturerProject Description: Design and develop interfaces from the warehouse management system to be processed through ERP – manufacturing scheduling, bill of materials, order management and distribution - and pass financial information.Company: Worldwide Pharmaceutical ManufacturerProject Description: Design and develop to report actual costs through the manufacturing process. Report Actual raw material costs against standard costs for a given production model. Recap by raw material product groups for consumed resourcesCompany: UK Pharmaceutical ManufacturerProject Description: Design and develop to report actual costs through the manufacturing process. Report Actual raw material costs against standard costs for a given production model. Recap by raw material product groups for consumed resources. Company: National Food ManufacturerProject Description: Design and develop to report actual costs through the manufacturing process. Report Actual raw material costs against standard costs and budgeted costs for a given production model. Recap by raw material product groups for consumed resources.Company: International Personal Care Products ManufacturerProject Description: Build a sub-system for flat order discounts to be added to an order, generate the appropriate accounting entries, and affect the Invoice properly.Company: National Baked Goods ManufacturerProject Description: Build a sub-system that enhances the plant scheduling by setting minimum batch runs for all baked goods to enable the plant to be scheduled more efficiently.Company: International Tire ManufacturerProject Description: Build a sub-system that enables fractional raw material theoretical consumption based on raw material type.

Wayzata, Minnesota, Us

Solution Type: Strategy, Development, Client Relations, and ImplementationCompany: International Poultry Processing CompanyTechnologies: PRISM(AS/400), RPG4, Software 2000, Lawson, KronosProject Description: Implement PRISM Customer Order Management, Resource Management, Financial Support, Production Scheduling, Activity Costing, Warehouse Management and automated Shipping/Production Interface in 8 Company Plants.Solution Type: Strategy, Development, Client Relations, and ImplementationCompany: International Poultry Processing CompanyTechnologies: PRISM(AS/400), RPG4, Software 2000, Lawson, KronosProject Description: Develop a system that uses hand-held scanning equipment to: collect shipping and production data; generate daily reports; manifest documents; bills of lading; and build and pass transaction entries to PRISM for Production, Inventory control, shipping and Invoicing.Solution Type: Strategy, Development and ImplementationCompany: National Specialty Food Manufacturer, Software 2000, Lawson, KronosProject Description: Implement Customer Order Management, Resource Management, Financial Support, Production Scheduling, Activity Costing, Warehouse Management and Purchasing applications in a Restaurant Management company with 2 manufacturing companies.

Responsible for all IT related activities for Pancho's Management - a management company with 18 Full Service restaurants, 20+ fast food restaurants, 2 food processing manufacturing plants and a distribution company. Major projects included implementation of an ERP application across all of the divisions and the design and building of POS systems for the restaurants to manage pre-check, cashier, inventory, time-clock, inventory order management, product cost analysis and daily polling from the office to generate daily reports.