Tom Grounds

Tom Grounds Email and Phone Number

Americas Regional Strategy Leader - Business Applications at Microsoft @ Microsoft
Redmond, WA
Tom Grounds's Location
Dallas, Texas, United States, United States
Tom Grounds's Contact Details
About Tom Grounds

Strategic and forward-thinking Senior IT Executive with a record of engineering complex software solutions focused on customer needs and sustainable operational improvements. Motivated by challenging environments, with a record of executing high-profile projects under tight deadlines and drives performance across the entire software development lifecycle. Adept at balancing competing resources, creating collaboration in highly complex organizations, and leveraging technology to improve processes and resolve any and all issues in demanding environments.Areas of Expertise:ENTERPRISE STRATEGY – PEOPLE LEADERSHIP & MANAGEMENT - SOFTWARE DESIGN/PRODUCT MANAGEMENT – OFFSHORING – ENTERPRISE ARCHITECTURE - SOFTWARE DEVELOPMENT LIFECYCLE – PROJECT MANAGEMENT – ENTERPRISE PROJECT MANAGEMENT SYSTEMS (EPM) – CHANGE MANAGEMENT OPTIMIZATION (ORGANIZATIONAL & SYSTEMS) - SYSTEMS DESIGN - PROCESS IMPROVEMENT – SCHEDULING – STRATEGIC PLANNING – VENDOR SOLUTIONS – SYSTEMS INTEGRATION – M&A EVALUATION AND INTEGRATION – SYSTEMS IMPLEMENTATION – ERP – CIS – PAYMENT PROCESSING – SUPPLY CHAIN – WEB APPLICATIONS – SERVICE ORIENTED ARCHITECTURE (SOA) – CLOUD COMPUTING – DATA CENTER OPERATIONS/MIGRATIONS

Tom Grounds's Current Company Details
Microsoft

Microsoft

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Americas Regional Strategy Leader - Business Applications at Microsoft
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Tom Grounds Work Experience Details
  • Microsoft
    Americas Regional Strategy Leader - Business Applications
    Microsoft Jul 2023 - Present
    Redmond, Washington, Us
    Managing a team to drive the Business Applications Customer Success Strategy in all operating units the Americas (US, Canada, LATAM) to drive Customer Business Value, Consumption and retaining the 'Customer for Life' leveraging Microsoft Business Applications products (Dynamics, Power Platform and Customer Insights and Business Copilot).
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  • Microsoft
    Director, Customer Success - Business Applications
    Microsoft Nov 2020 - Aug 2023
    Redmond, Washington, Us
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  • Microsoft
    Senior Customer Success Manager Dynamics 365 Business Apps
    Microsoft Nov 2017 - Nov 2020
    Redmond, Washington, Us
    Helping Enterprise customers get the most from their investment in the Dynamics 365 business applications, focusing primarily on the ERP Finance and Operations applications.
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  • Expert Velocity
    Senior Consultant
    Expert Velocity Jun 2017 - Nov 2017
    Seattle, Wa, Us
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  • Dillon Gage
    Cio
    Dillon Gage Jan 2013 - Jan 2017
    Addison, Tx, Us
    Hired to formalize IT services and operations for the Dillon Gage group of companies including metals trading, metals worldwide distribution, financial services and the new Digital Metals division responsible for the FizTrade trading platform development and operation, Personal wealth and Insurance and global Non-Profit. To date with the following accomplishments:- Increased efficiency of IT services by 30%. - Moved the IT data center services from on-site data center to Microsoft Azure cloud services IaaS (Full ERP and on-premise systems), PaaS (Custom development) and SaaS (Office 365, Exchange, Lync, SharePoint, CRM, Project Server, Power BI).- Defined local infrastructure footprint to prepare for operational expansion.- Implementation of Microsoft Dynamics AX R3 ERP in the enterprise (est. completion Q1 2016)- Developed and implemented mobile strategy for Business Continuity and Disaster Recovery.- Formalized software development activities to enable team expansion by project enabling globally dispersed temporary teams.- Process re-engineering of the operation to better leverage the investment in the Lawson/Infor ERP platform, System Center suite, Service Manager, Configuration Manager and Orchestrator. - Centralize IT related finance activities, procurement, billing, consolidation of telecom accounts, etc.- Implemented full Change Management for both infrastructure/Ops and Application Development changes in the enterprise.- Successfully passed an external IT Audit
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  • Vertex Business Services
    Vp - Richardson Solution Center/ Head Of Excelergy
    Vertex Business Services Jun 2010 - Sep 2012
    Dallas, Tx, Us
    Hired to leverage extensive technical expertise in global management position overseeing local and offshore staff. Maintained project portfolio that contained both internal and external client missions. Coordinated with PMO Director to ensure projects were in a green status for budget, schedule, and scope. Executed intake process for all new projects, averaging four to ten assignments per week, assessing needs, examining resource allocation, and interfacing with clients to define strategic business direction and review portfolio status. Designed and led staff training initiatives to develop and prepare employees for enhanced job performance and results. - Lowered attrition rate >97% over the course of eight months via execution of effective 60-40 local-to-offshore workforce split.  - Increased profit margins by lowering production expense rate more than 42% through offshore collaboration. - Accrued savings by developing scalable support structure to leverage fewer resources across multiple clients.- Defined and managed the long-term product roadmap for the utility billing and customer care application, including the SOA architecture to integrate payment processing, printing, enrollment and marketing vendors into the application.- Lowered costs and increased margin by migrating clients to a scalable datacenter model that allowed ramping up and down infrastructure as needed to support their growth strategies without interruption.
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  • Vertex Business Services
    Senior Director Client Application Services/ Head Of Excelergy
    Vertex Business Services Jun 2010 - Jun 2010
    Dallas, Tx, Us
    Responsible for providing advice, strategy, operational efficiencies, delivery and implementation of solutions to our clients. Responsible for shared services in North America and the development of the Excelergy Practice. Responsibilitys include helping Vertex architect and deploy software solutions effectively through participation in management, delivery to clients, product development, and growth of the Excelergy platform.
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  • Pariveda Solutions
    Manager
    Pariveda Solutions Jan 2005 - May 2010
    Dallas, Texas, Us
    Solution Type: MS Project Server ImplementationCompany: Worldwide Natural Resource Exploration and Production Company Technologies: MS Project Server, Project ProfessionalSolution Type: MS Project Server ImplementationCompany: National Retail Energy ProviderTechnologies: MS Project Server, Project ProfessionalSolution Type: Management of new CIS DevelopmentCompany: National Retail Energy ProviderTechnologies: Oracle (PL/SQL), PHP, FlexSolution Type: Management of the implementation of a Lock-box vendor in a new marketCompany: National Retail Energy ProviderTechnologies: First DataSolution Type: Management of integration with an E-Bill/E-Payment vendorCompany: National Retail Energy ProviderTechnologies: KubraSolution Type: Development and Implementation Management of call center telephony solutionCompany: National Retail Energy ProviderTechnologies: Genesys, Nuance, Virtual Hold, Custom developed CIS applicationSolution Type: Interface Development ManagementCompany: Water processing companyTechnologies: Lawson/ MaximoSolution Type: ERP Migration/Replacement StrategyCompany: Precious Metals CompanyTechnologies: Lawson (incumbent) and other comparable ERP applicationsSolution Type: Development ManagementCompany: HVAC Manufacturing CompanyTechnologies: .NETProject Description: Managed the definition and development of a content management system to enable the marketing department of the business to update the product catalog and descriptions for customers and partners. Solution Type: Development ManagementCompany: Precious Metals Retail CompanyTechnologies: MultipleProject Description: Managed the definition and development of a sales portal for their in-house sales staff. Including inventory management, sales entry, customer management, light CRM and integration into their back-end system for order processing and fulfillment.
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  • Hitachi Consulting
    Manager
    Hitachi Consulting Nov 2001 - Jan 2005
    Santa Clara, California, Us
    Company: International Telecommunication CompanyProject Description: Definition and development of all of the Can-Spam compliance effort. Project Description: Plan and execute the exit of the Canada market for the Yellow Pages publishing and distribution efforts Project Description: Plan and execute the exit of the Ohio market for Yellow Pages publishing business. Project Description: Planning and execution of the exit of the Hawaii market for Telecommunications and Yellow Pages publishing. Company: BlueStar Solutions – now ACS AMSProject Description: Manage the relationship between ACS AMS and Hitachi Consulting. Company: National property management companyProject Description: Define and develop an outsourcing strategy. Company: National distributor of Ice Cream productsProject Description: Managed a team to define and develop an outsourcing strategy.Company: Manufacturer of underground construction equipmentProject Description: Managed outsourcing assessment as this client prepared to implement a new SAP environment. Company: International Manufacturer of Hard Disk DrivesProject Description: Managed the user training efforts for an outsourced supply-chain application conversion. Company: International Outsourcing Business Unit (Japan)Project Description: Developed a worldwide outsourcing ‘overview’ for a Japanese multinational company comparing outsourcing strategies between the Japanese market and the other major world markets.Company: International Gas & Oil CompanyProject Description: ERP/Land Software Selection. Company: International Energy UtilityProject Description: Document end-to-end business processes for the entire Retail and Trading organizations to identify root-cause of system and business process related issues. Company: International Energy UtilityProject Description: Research and document all value streams that cross Retail, Trading and Production organizations and identify process reengineering benefits.
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  • Tactica Technology Group
    Manager
    Tactica Technology Group Feb 2001 - Nov 2001
    Buenos Aires, Capital Federal, Ar
    Manager for a technology consulting firm - Tactica was acquired by Hitachi, Ltd. to become part of Experio Solutions - which was re-named Hitachi Consulting.
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  • Pagenet, Inc.
    Director Of It
    Pagenet, Inc. Mar 1997 - Feb 2001
    Ca
    Define & Develop the following systems:- Channel Management System to track the unique pager address (CapCode) - Field Technician Automation: Asset Mgt, Config Mgt, Network Mgt and Lease Mgt at a site- FCC License Compliance- Request Tracking Module for engineering, regulatory compliance and other corporate requests- Financial Front-End: enables the ability to process requisitions and associate the purchases with specific sites this is a front end to the purchasing system.- Lease/Agreement Management – full agreement management module which enabled the management of 60,000 active leases – including the rent escalation, termination and monthly payments with an interface to A/P system to pay the monthly bills.- Phone Number Management module to manage the numbers as well as the FCC Bi-annual reporting requirements- Telecom Account Management including circuit diagrams, monthly payment audits, interface to A/P- Asset Management system for all infrastructure equipment in the field including location, configuration, cabling, signal strengths, hardware and software revision, preventative maintenance and performance statistics.- Site Information Management Module to manage Site Information for all occupied sites (10,000) – including Engineering diagrams, FCC Licenses, FAA Certifications, preventative maintenance and other site related attributes.- Design and develop a method to manage Site Acquisition activities nationally.
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  • Pagenet (Now Usa Mobility)
    Director Of It
    Pagenet (Now Usa Mobility) 1997 - 2001
    Maintained accountability for multiple large-scale project teams challenged in leveraging cutting edge wireless technology to conceptualize, design, and deploy management solutions for nation’s leading one-way and two-way paging network. Scope of projects included applications to manage device assignment considerations of carrier’s operations, equipment configuration and asset management, telecom circuit management, monthly circuit bill reconciliation , site acquisition and lease administration, and full integration enabling monthly payment of leases and telecom bills. - Reduced infrastructure management costs through consolidation of activities nationally – enabled the ability to recover from a loss of a communications satellite within a 20 hour window- Automated the provisioning and reclaiming of unique device and telephone assignments to paging devices to expedite the ability to put devices in customer’s hands.
  • Universal Methodology Group, Inc.
    President & Owner
    Universal Methodology Group, Inc. Jul 1994 - Jan 1997
    Company: Worldwide Sugar ProducerTechnologies: PRISM(AS/400), RPG4, Lawson Project Description: Design & Develop ability to track order activity against established annual customer contracts. Company: Worldwide Personal Care Products ManufacturerProject Description: Design and develop interfaces from the warehouse management system to be processed through ERP – manufacturing scheduling, bill of materials, order management and distribution - and pass financial information.Company: Worldwide Pharmaceutical ManufacturerProject Description: Design and develop to report actual costs through the manufacturing process. Report Actual raw material costs against standard costs for a given production model. Recap by raw material product groups for consumed resourcesCompany: UK Pharmaceutical ManufacturerProject Description: Design and develop to report actual costs through the manufacturing process. Report Actual raw material costs against standard costs for a given production model. Recap by raw material product groups for consumed resources. Company: National Food ManufacturerProject Description: Design and develop to report actual costs through the manufacturing process. Report Actual raw material costs against standard costs and budgeted costs for a given production model. Recap by raw material product groups for consumed resources.Company: International Personal Care Products ManufacturerProject Description: Build a sub-system for flat order discounts to be added to an order, generate the appropriate accounting entries, and affect the Invoice properly.Company: National Baked Goods ManufacturerProject Description: Build a sub-system that enhances the plant scheduling by setting minimum batch runs for all baked goods to enable the plant to be scheduled more efficiently.Company: International Tire ManufacturerProject Description: Build a sub-system that enables fractional raw material theoretical consumption based on raw material type.
  • Cargill Poultry Products
    Project Manager
    Cargill Poultry Products 1989 - 1995
    Wayzata, Minnesota, Us
    Solution Type: Strategy, Development, Client Relations, and ImplementationCompany: International Poultry Processing CompanyTechnologies: PRISM(AS/400), RPG4, Software 2000, Lawson, KronosProject Description: Implement PRISM Customer Order Management, Resource Management, Financial Support, Production Scheduling, Activity Costing, Warehouse Management and automated Shipping/Production Interface in 8 Company Plants.Solution Type: Strategy, Development, Client Relations, and ImplementationCompany: International Poultry Processing CompanyTechnologies: PRISM(AS/400), RPG4, Software 2000, Lawson, KronosProject Description: Develop a system that uses hand-held scanning equipment to: collect shipping and production data; generate daily reports; manifest documents; bills of lading; and build and pass transaction entries to PRISM for Production, Inventory control, shipping and Invoicing.Solution Type: Strategy, Development and ImplementationCompany: National Specialty Food Manufacturer, Software 2000, Lawson, KronosProject Description: Implement Customer Order Management, Resource Management, Financial Support, Production Scheduling, Activity Costing, Warehouse Management and Purchasing applications in a Restaurant Management company with 2 manufacturing companies.
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  • Pancho'S Management Corporation
    Director Of Data Processing
    Pancho'S Management Corporation Nov 1986 - Jan 1989
    Responsible for all IT related activities for Pancho's Management - a management company with 18 Full Service restaurants, 20+ fast food restaurants, 2 food processing manufacturing plants and a distribution company. Major projects included implementation of an ERP application across all of the divisions and the design and building of POS systems for the restaurants to manage pre-check, cashier, inventory, time-clock, inventory order management, product cost analysis and daily polling from the office to generate daily reports.

Tom Grounds Skills

Integration Business Process Improvement Business Process Sdlc Business Analysis Process Improvement It Strategy Management Business Intelligence Strategy Telecommunications Erp Project Management Outsourcing Vendor Management Crm Order Management Supply Chain Energy Energy Industry It Service Management Warehouse Management Enterprise Software Business Development Production Schedules Requirements Analysis Strategic Planning Data Center Program Management Saas Project Planning Enterprise Architecture Business Process Re Engineering Professional Services Solution Architecture Cross Functional Team Leadership Budgets Management Consulting Resource Management Change Management It Management Product Development Pmo Pmp Leadership Product Management Cloud Computing Cloud Applications

Tom Grounds Education Details

  • Bethel College - Company
    Bethel College - Company
    Computer Minor

Frequently Asked Questions about Tom Grounds

What company does Tom Grounds work for?

Tom Grounds works for Microsoft

What is Tom Grounds's role at the current company?

Tom Grounds's current role is Americas Regional Strategy Leader - Business Applications at Microsoft.

What is Tom Grounds's email address?

Tom Grounds's email address is to****@****nds.com

What is Tom Grounds's direct phone number?

Tom Grounds's direct phone number is +197238*****

What schools did Tom Grounds attend?

Tom Grounds attended Bethel College - Company.

What are some of Tom Grounds's interests?

Tom Grounds has interest in Civil Rights And Social Action, Animal Welfare, Arts And Culture.

What skills is Tom Grounds known for?

Tom Grounds has skills like Integration, Business Process Improvement, Business Process, Sdlc, Business Analysis, Process Improvement, It Strategy, Management, Business Intelligence, Strategy, Telecommunications, Erp.

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