Tom Haynes Email & Phone Number

United Kingdom

Manchester Area, United Kingdom

Responsible for formulating and implementing CRM strategies tailored to the specific needs of 10 of our partners across Football, Rugby, Motorsport and more. In my role I'm continuously analysing customer data to develop and optimise the customer journey all while crafting and executing engaging campaigns.• I have grown my accounts by 222% by actively building strong working relationships with external partners through the use of optimising our contracted sponsorship rights and working to create authentic communication.• Assessed the performance of our current partners, outlined clear areas for improvement and negotiated to extend our marketing capabilities in CRM based on these findings.

Holyhead, Isle Of Anglesey, United Kingdom

- Answering all customer queries (Not always limited to travel)- Ensuring customer satisfaction- Processing all face-to-face ticket sales- Working with high volumes of traffic to meet short deadlines under various pressurised conditions

> An active Board Member (from 08/21)> Organised and implemented the club’s first official ticketing partnership with Skiddle> Providing insight using data by Developing an Annual Quantitative Report on the Club’s Performance over Twitter> Creating engaging social media content- Exposure has risen by over 47% and Engagement by 30% during my first season> Producing the clubs first Season Ticket Advert> Generating brand exposure for clients

Manchester, England, United Kingdom

- Developing engaging email marketing communications - Learning to Analyse and Report on live Performance data using Tableau- Creating planning material for future campaigns- Provided a detailed presentation on areas for future development in CRM for Fanatics

Holyhead, Isle Of Anglesey, United Kingdom

> Generated 20% more revenue from one single commercial deal than the average yearly gate receipts.> Attained a Record number of Player Sponsorships at an increased price point.> Specialised in strategically optimising brand exposure for clients through the organisations commercial platform and its assets.> Maintaining good relationships with current and new partners. > Negotiating Commercial deals.> Boosting overall commercial activity.

Anglesey

My role was to liaise with the Gibraltar National Team and make sure everything was in order during their tournament at the 2019 International Island Games (IIG). This involved organising meals, team meetings, training sessions, transport and other general needs so that the team could focus on their tournament and enjoy the overall experience.With this role I’ve learned to Plan, Organise & Fix problems along the way

Providence, Rhode Island

My role was to deliver coordinate coaching sessions to youths aged between 2- 16 years old that would develop both their behavioural skills and develop their footballing abilities. In addition, I would ensure excellent communication between participants, parents and various key contacts. My role was important to the organisations process by delivering its key service and securing contract renewals.

Cardiff, United Kingdom

- Carrying out event operations in and around the UEFA Champions League Final 2017 Cardiff- Rehearsals for walkout and ceremonies inside the National Stadium of Wales (Millennium Stadium)- Providing general help and support to fans- Creating a “feel good factor” around Cardiff in the lead up to the event- Distributing promotional material

Business Studies And Marketing, Business, First Class (Honours)

Dissertation: Understanding what drives sustainable consumption within the Sports Consumer Market - (Included an analysis of primary.

Certificate Of Higher Education, Sport Business Management

Most of my work was focused around marketing, but also covered economics, finance and emotional intelligence within the work place.

Education record

The first student to be titled Head Boy in Year 12 (First year of 6th form) Finished top of my class in both Business and ICT Planned.