Tom Hebert work email
- Valid
Tom Hebert personal email
- Valid
Tom Hebert phone numbers
As the General Manager and VP of a global SaaS ecommerce platform, I have the privilege of leading our business through its full lifecycle—from customer acquisition to retention, activation, and growth—while optimizing profitability and operational efficiencies. I hold full ownership of the business P&L, aligning cross-functional teams across marketing, sales, product, and customer success to consistently deliver top-line growth and bottom-line performance that exceed EBITDA targets.With 20+ years of experience with B2B technology and digital commerce platforms, I have a proven track record of driving profitable growth, building high-performing teams, and leading our organization through a successful post-acquisition integration. My expertise lies in aligning cross-functional teams, optimizing operations, and delivering exceptional customer experiences to achieve industry-best NPS and CSAT ratings.I excel at motivating teams, fostering a culture of accountability and communication, and setting clear OKRs to drive performance. My leadership style emphasizes transparency, operational efficiency, and mentoring leaders, which has helped me guide companies through complex business transformations, from rapid growth phases to capital funding and acquisition.Having held key leadership and executive roles at Lightspeed Commerce, Ecwid, Certona, and Callaway Golf, I’ve gained deep experience in managing customer success, scaling global operations, and optimizing performance. I’m passionate about solving meaningful problems and improving customer experiences, all while maintaining a strong focus on sustainable growth and profitability.A data-driven decision-maker, I am always seeking ways to improve efficiency and drive business success. I’m excited to bring my leadership skills and strategic insight to organizations looking to scale, enhance profitability, and achieve long-term success in the ever-evolving SaaS and ecommerce landscape.If you're looking for a leader who combines strategic vision with operational excellence to drive growth and innovation, let's connect!
-
PresidentCloudhands Inc.California, United States -
General Manager / Vp, EcommerceLightspeed Commerce Apr 2022 - PresentMontreal, Quebec, CaAs the VP, Ecommerce, I oversee the comprehensive strategy and operations for a global SaaS ecommerce platform. In this role, I hold full business ownership, including profit and loss (P&L) management, driving revenue growth, and optimizing unit economics to ensure sustainable, scalable success. My role spans the entire business lifecycle—from customer acquisition, activation, retention, and growth, to optimizing profitability and operational efficiencies while delivering amazing experiences for our customers. With a focus on strategic leadership, I align cross-functional teams across marketing, sales, product, and customer success to achieve both top-line and bottom-line targets.My responsibilities include: • Leading global growth initiatives to accelerate customer acquisition and retention • Overseeing end-to-end marketing strategies, ensuring effective brand positioning and demand generation • Managing pricing strategies, cost structures, and unit economics to maximize profitability • Collaborating with product teams to enhance platform capabilities and meet evolving customer needs • Driving data-driven decision-making across all business functions to optimize performance and scalabilityWith a passion for digital commerce and a strong background in business management, I’m committed to delivering exceptional results while fostering a high-performance, customer-centric culture. -
Vp, Customer SuccessLightspeed Commerce Oct 2021 - Mar 2022Montreal, Quebec, Ca
-
General Manager / Vp, Customer SuccessEcwid By Lightspeed Jan 2016 - Sep 2021Encinitas, California, UsLed Ecwid’s global business, driving revenue growth and overseeing key business operations, including strategy, financial performance, customer success, and market expansion for the company's SaaS ecommerce platform serving over one million small businesses. • Owned and optimized the customer acquisition budget, achieving significant improvements in unit economics and ROI. • Strengthened strategic payment partnerships with PayPal, Stripe, and Square, increasing revenue-sharing income by 10x. • Spearheaded initiatives to enhance revenue growth through data-driven strategies, operational efficiencies, and innovation in customization, integrations, and site performance. • Delivered measurable business results while fostering a high-performing culture focused on customer-centric growth and operational excellence. -
Director, Performance OptimizationEcwid By Lightspeed Oct 2014 - Jan 2016Encinitas, California, Us
-
Director, Experience OptimizationCertona Jul 2013 - Oct 2014San Diego, Ca, UsEcommerce design and analytics expert responsible for developing and leading a growing team of optimization specialists commissioned to direct complex ecommerce and digital marketing optimization projects for new and existing customers. This includes working closely with some of the world’s most recognizable brands and retailers to improve the performance and effectiveness of their web properties and email marketing campaigns by providing enhanced, personalized, and consumer-focused user experience. Additionally responsible for providing thought leadership and establishing best practices for website design, A/B testing, and data analysis. -
Assistant Vice President, Sales And Corporate SystemsAlliant Insurance Services Nov 2012 - Jul 2013Irvine, Ca, UsResponsible for directing the firm’s marketing automation and corporate CRM implementation projects. This includes creating the company’s digital marketing and customer engagement strategies, project team leadership, vendor management, budget tracking, process improvement, and defining key performance indicators. -
Manager, Ecommerce Sales & ServicesCallaway Golf Jan 2008 - Sep 2012Carlsbad, California, UsBusiness ownership of US and International ecommerce sites. Manage day-to-day operations of ecommerce websites, develop and execute online marketing and growth strategies, increase online customer acquisition and retention, manage site design and content, improve user experience through creativity and functionality, identify new areas of opportunity, define and analyze key metrics. -
Manager, Sales OperationsCallaway Golf Jan 2000 - Jan 2008Carlsbad, California, UsSales team leader responsible for driving the development and execution of sales and customer support strategy, project team and resource management, the generation and analysis of key sales metrics, and the improvement of sales processes. This includes designing and delivering solutions for internal and external customers, developing sales goals and compensation plans, leading cross-functional projects from design to launch, defining user requirements and business objectives, establishing shared vision among business partners, translating customer experience and business strategies into project briefs, defining project scope, setting project priorities and resolving issues, and managing budgets.
-
Business AnalystCallaway Golf May 1996 - Jan 2000Carlsbad, California, UsResponsible for the analysis, project management, implementation and support of corporate system and process improvement initiatives.
-
Systems EngineerBank Of America Jul 1995 - May 1996Charlotte, Nc, UsResponsible for the design, development, and implementation of systems solutions in support of the organization's trading of mortgage-backed securities. This included compiling detailed requirements and control specifications consistent with department objectives. -
Buyer/Subcontract ManagerGeneral Dynamics Aug 1991 - Oct 1993Reston, Virginia, UsResponsible for the negotiation and administration of specification controlled subcontracts with annual expenditures in excess of $15 million.
Tom Hebert Skills
Tom Hebert Education Details
-
Saint Mary'S College Of CaliforniaInternational Business -
Point Loma Nazarene UniversityBusiness Administration
Frequently Asked Questions about Tom Hebert
What company does Tom Hebert work for?
Tom Hebert works for Cloudhands Inc.
What is Tom Hebert's role at the current company?
Tom Hebert's current role is President.
What is Tom Hebert's email address?
Tom Hebert's email address is th****@****hoo.com
What is Tom Hebert's direct phone number?
Tom Hebert's direct phone number is +176065*****
What schools did Tom Hebert attend?
Tom Hebert attended Saint Mary's College Of California, Point Loma Nazarene University.
What skills is Tom Hebert known for?
Tom Hebert has skills like Crm, E Commerce, Strategy, Management, Sales Operations, Online Marketing, Sales, Cross Functional Team Leadership, Marketing Strategy, Digital Marketing, Business Development, Leadership.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial