I am delighted to be leading WTW's Claims consulting practice in our Insurance Consulting and Technology business. We help our insurance clients improve their claims performance and achieve a competitive advantage. Our capabilities include: 𝐂𝐥𝐚𝐢𝐦𝐬 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 - Strategic development & TOM- Cost optimisation (indemnity and expense); - Operational excellence;- Digital transformation; - Counter fraud management - Innovation and change management;- Delivering customer centricity; - Technical best practice (incl. case reviews/audits). - Supplier procurement and management𝐂𝐥𝐚𝐢𝐦𝐬 𝐀𝐈 - 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 - Claims AI and machine learning capabilities, helping our clients to transform their claims processing.- Predictive & descriptive analytics for claims executives, and leaders.𝐂𝐥𝐚𝐢𝐦𝐬 𝐀𝐈 - 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 (𝐑𝐚𝐝𝐚𝐫 𝐋𝐢𝐯𝐞) A powerful claims AI decision engine, delivering intelligent decision support and claims automation.Key features: - Integrates to Claims platforms - Provides real-time responses - Build, host, deploy and monitor numerous machine learning models. 𝐁𝐞𝐧𝐜𝐡𝐦𝐚𝐫𝐤𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 - 𝐂𝐥𝐚𝐢𝐦 𝐌𝐞𝐭𝐫𝐢𝐜𝐬- Dynamic claims benchmarking service (Claim Metrics) for UK personal lines insurers - Performance analysis of >£23bn of claims spend, across >10 million claims.- Providing insurers with self-serve dynamic dashboards WTW's global insurance professional advisory and solutions business (Insurance Consulting & Technology - ICT) advises more than three-quarters of the world’s leading insurers and is a leading provider of analytical and modeling software to the insurance industry. A primary focus of ICT is to drive innovation in the insurance sector and to deliver cutting-edge thinking and commercial, value-added advice, business solutions and technology to insurers and other companies operating in the sector.

Responsible for leading and directing all aspects of the company’s Motor Claims European Operations, includes multi-site responsibility. 250 people and multiple TPA's, handling claims related to £300M Gross Written Premium. Recognised by brokers for delivering a market leading commercial claims handling service. Developing and implementing plans to support business strategy and ensuring robust governance within a complex environment for one of the largest global commercial insurers. Providing leadership across a diverse environment including: catastrophic losses; multiple suppliers, TPA’s, MGA’s, Coverholders; changing legislation; and a Global Warranty product. Member of: Claims Executive Committee; Motor Board Committee and Property & Casualty Reserving Committee; Leadership Group for Transformational Change; Property and Casualty Senior Management Team Select highlights: - Successfully delivering transformational change, including the implementation of the Guidewire software system. Sponsoring the Motor Claims programme, from system design to implementation. This included the migration of 70k live claims and 500k+ closed claims from two legacy systems. - Using agile methodology to bespoke the technology for UK Commercial Claims handling. Integrating the software solution to 20+ other applications (including transferring the operation to an electronic document management system) to optimise business processing and provide a rich functional claims engine to support end-to-end lifecycle management. Finalists in the technology category of the 2012 British Insurance Awards. - Developing real-time analytics, to drive pro-active claims decision making and provide deep insight into claims and industry trends. Enhancing performance management and strategic development. - Delivering significant savings on claims costs and operating expenses.

Leadership and operational management of 550 people in 14 claims sites across the UK. Managing 8 Claims Managers. Responsible for £360m annual claims spend on circa 300k claims.One of six in the Senior Management Team with collegiate responsibility for delivery of the KPI's, leadership, efficiency and effectiveness for a department of 2000 people handling 1 million personal lines claims. Regularly deputising for line manager.

Leadership role reporting to Claims Director.Member of Senior Management Team. Responsible for Claims Strategy Development, Business Change and Improvement within Operational Division.Leading best practice across 14 locations and sponsoring multiple business improvement and integration projects. Select highlights : - Successfully integrating and optimising the operating model, culture, processes and technology for my business function during the Churchill and Direct Line merger. - Delivering a £22m annual improvement to the P&L through improved subrogation performance - a major success story of the Claims Division's integration. - Representing RBS Insurance in market forums and insurer bilateral discussions.

Leadership of 100 people handling personal lines claims, in UK Headquarters. Also responsible for leading the Group's recoveries strategy and performance across 8 claims sites.