Tom Hess Email & Phone Number

Cincinnati, Ohio, Us

New York, Ny, Us

I was tapped to lead a cross-functional agile team of 10, while guiding an engineering manager of 2 additional teams, overseeing a$500K budget. Through collaboration with the product development team, I define requirements, prioritize tasks, and optimize thebusiness value of delivered features across multiple teams. I also partner with technical architecture teams to guide direction, reducetechnical debt, and maintain a highly efficient code base. Concurrently, I coach team members for career development, growth, andimprovement.KEY CONTRIBUTIONS:► Transformed delivery teams by implementing agile processes and methodologies, in collaboration with the technology andproduct organization. Boosted efficiency and organization resulting in improved customer trust with regular feature releases.► Built technical documentation into the feature delivery process for the first time, enabling smooth onboarding and adherence tocoding standards. Established a functional documentation standard and framework across the engineering organization usingConfluence, Jira, and GitHub.► Reduced onboarding time for new engineers and contractors by 50% by spearheading a comprehensive onboarding guide.Streamlined access to collaboration tools, development tooling, and systems to maximize productivity.► Root cause analysis to minimize system issues, driving holistic solutions to reduce outages. Addressed technical debt throughcode reviews and error resolution, resulting in improved code quality, faster feature delivery, and reduced issue recurrence.

Leveraging agile practices and fostering a collaborative environment, I lead a team of up to 12 onshore and offshore software engineers. I oversee release planning and customer communication plans for delivering new features, products, and functionality. I also track all enhancement requests and issues for prioritization and delivery while driving quarterly initiative planning and refinement. Through continuous improvement and engagement efforts, I train, coach, and develop team members to meet and exceed objectives.KEY CONTRIBUTIONS:► Increased sprint velocity and reliability by 50%, within six months, providing the team with increased visibility and trust within the organization and leading team to meet or exceed sprint commitments. ► Boosted team’s ability to consistently deliver value to business users by providing formal agile practices and team growth exercises to a historically overcharged team lacking the ability to focus on specific deliverables. ► Cut annual application running cost from $40K to $1.2K by identifying a new geolocation data partner to improve purchased datasets. Selected a new vendor who provided accurate data at a fraction of the cost► Replaced an outdated 10-year-old service, saving the company hours of time in support and maintenance, by building and leading the project team to design and implement a new Service-Oriented Architecture (SOA) web service. ► Successfully migrated all applications to the new service within three months of go-live after partnering with 20 integrated system owners/users to capture requirements, create design documentation, and drive development and testing. ► Ensured accurate and on-time tracking and reporting by linking the tracking buckets from finance to current projects for the first time, enabling the team to quickly and easily identify proper reporting categories based on their JIRA stories.

Cincinnati, Oh, Us

I was selected to lead a team of 16 through the software development lifecycle (SDLC) for multiple projects. I also planned the annual enterprise application project roadmap and managed capital project costs to ensure on-time/on-budget deliveries, overseeing a budget of $1M. KEY CONTRIBUTIONS:► Integral in helping the company win multiple awards including Cincinnati Business Courier’s Tech Team of the Year, for transformational technology, and MRI Software’s Impact Award for use of robotics and machine learning in MRI solutions.► Automated the application of 6K+ monthly customer payments, on a nightly basis, by leading a team to develop and deploy a payment processing application, replacing a manual monthly system that took two weeks for payments to process.► Integrated system with banking partners to automatically download and systematically process payment information, enabling account specialists to only review exceptions vs. all individual payments.► Led engineering team to complete 90%+ of committed work by collaborating with internal and external business partners to plan and prioritize the annual project roadmap. Enhanced clarity and visibility, allowing projects to be tracked and reported.► Cut time for generating tenant rental charges from up to seven days to two days by leading the project team to implement Robotic Process Automation, allowing agents to only spend work time on exceptions.► Enabled ability to analyze 100% of available real estate properties by creating an automated scoring system, eliminating a manual and time-intensive process that only allowed 30% of properties to be analyzed. ► Built a robust talent pipeline utilizing the University of Cincinnati co-op program and partnerships.

Cincinnati, Oh, Us

I was promoted to lead a team of 12 to design and develop enterprise applications and systems. I also managed vendor relationships and coached, mentored, and trained team members.KEY CONTRIBUTIONS:► Played key role in the company earning the Corporate Tech and Innovation Award from LEAD magazine and the Digie Award for Best Use of Automation by RealComm.► Earned the Rising Stars Award, by ComSpark and Lead Cincinnati, an exclusive honor for IT professionals on a fast track to becoming the future IT leaders in the Greater Cincinnati area.► Reduced time to analyze deals from hours to seconds by creating a leasing analysis tool that provides real-time feedback on prospective deals. Replaced a manual process with a single point of entry by the agent.► Achieved a 90% completion success rate after designing a comprehensive training program for the engineering team, improving code quality and reduction in code complexity. Decreased support bugs and tickets 10% YoY. ► Enabled team members to progress through a series of Microsoft SQL developer training courses and certifications with checkpoints and conferences to add relevant context to the coursework.► Decreased time to prepare statements from three days to two hours by integrating a tenant billing system with a third-party vendor billing platform, enabling billing analysts to conduct electronic reviews and spot checks prior to releasing bills.► Designed and implemented new system processes to ensure value from the company’s purchased software, collaborating closely with vendors to identify system functionalities on purchased but not fully utilized systems.

Cincinnati, Oh, Us

I was hired to develop complex applications, gathering business requirements from end-users and business partners. I also created reports and managed vendor relationships to ensure maximum platform usage.KEY CONTRIBUTIONS:► Reduced time to close real estate deals by up to 2 days after building a kiosk application for use at the ICSC real estate conference, providing leasing agents with real-time data on leasable spaces during discussions with prospective tenants.► Boosted system accuracy by effectively gathering business requirements and minimizing corrections after going live.

Akron, Oh, Us

I designed and developed J2EE web services to provide customer self-service and reduce call center workload while creating in-depth application analysis usage reports measuring application effectiveness. In addition, I analyzed and documented a multi-tiered enterprise payment processing system across multiple technologies. Furthermore, I built end-to-end back-office systems to provide data and business logic to front-end systems including desktop applications and e-commerce sites.

I implemented the EDI process for electronic payments made from Oracle JD Edwards to an external bank payment processing system. I also directed the technical team in deploying a GWI ticketing system to multiple business departments and developed/deployed item pricing and order management IT solutions. By re-engineering business processes, I increased efficiency and improved productivity.

I worked on VB.NET database-driven web applications with projects ranging from ordering system enhancements to custom online reports.

Cleveland , Ohio, Us

Cleveland , Ohio, Us

Columbus, Ohio, Us

Columbus, Ohio, Us

M.S., Computer Science & Engineering

B.S., Computer Science