Lead, design, and produce Chainalysis Academy's digital training content. • Created and launched a public-facing video library product, overseeing digital assets end-to-end while increasing site users and generating sales leads. • Collaborate with marketing, communications, and training to ensure milestones, timelines, and metrics are met in order to ensure successful launches and customer usage.• Work with subject matter experts (SMEs), stakeholders, marketing, design, and training while collaborating on roadmap planning.• Identify areas of opportunity through feedback and industry trends to launch new learning paths.• Design and develop on-demand software training for customers.

Design Lead: Regional Director Academy and General Manager Academy (Executive Leadership Development)Manage, design, and develop on-demand learning experiences across global organizations for Operations directors and VPs. Multi-media learning modalities include video production, podcasts, e-learning, simulations, and interactive articles using storytelling and case studies to drive leadership development. Other responsibilities include:• Using data to identify learning needs• Content strategy• Working with SMEs and source materials to re-imagine interactive and engaging online development experiences and learning interactions• Using best of class tools and technologies to produce scalable and innovative learning interactions• Measuring learning impact and implementing feedback• Exploring new tools and strategies to determine applicability to learning goals• Creating and maintaining global relationships to drive scalable global solutions• Identifying eLearning best practices, templates and technology innovations• Multi-media design and development

Innovations & Modern Learner Experience Team | Remote• Design and develop cutting-edge, digital learning solutions as part of the Capabilities and Innovation Design Team. Examples include interactive video, adaptive learning, and gamification.• Identify and design training solutions for New Hire and Tenured Global Customer Care Representatives in various headquarters and call centers around the world.• Design and enhance Customer Care curricula by implementing effective strategies to improve Card Member experience when contacting American Express• Maintain and update training materials as well as evaluate content for effectiveness• Mentor other Instructional Designers and developers on project teams• Research new technology and forward thinking learning strategy• Create and utilize Quality Management Tools to assess content and individual performance• Create and deploy assessments and knowledge checks to ensure learner understanding• Manage multiple projects to determine scope, deliverables, resources, and timelines• Lead all communication and direction for projects with multiple team members• Design and develop instructor-led training, asynchronous e-learning modules, virtual training, video, internal marketing campaigns, and web-based instructional material for Customer Care associates within various global departments• Administer content within the Learning Management System

Instructional Designer at American Express - Global Fraud and Authorizations

Provide support for the Global Sales Effectiveness team at SAP Sales University by developing content, curricula, accreditation, and program level enablement targeted to the Global Customer Organization.

• Converted face-to-face courses to an online, asynchronous format• Trained faculty on the proper use of Cisco WebEx• Gathered data obtained from discussion in synchronous class meetings

• Assist faculty with online learning through the design and development of courses, job aids, and training curriculum.• Assist in the building of online courses within Blackboard Learn LMS, as well as troubleshoot technical and pedagogical questions.• Design and develop e-learning based instructional materials for faculty through the use of various tools and programs.• Update and maintain the Office of e-Learning website• Assist in the planning of as well as present at the Global Learning Technology Conference at the University of North Carolina Wilmington (August 2012.)

Designed and Developed training video scripts and storyboards used by the client’s marketing department and sales representatives. The training videos required a needs analysis and research and focused on the differences of company material when the material was opened on a PC versus being opened on an iPad

Founded Immediate Couriers, an independent courier company specializing in the transportation of legal, medical, and other significant documents and biohazard material.

• Swanson Communications is a public relations company specializing in public relations, marketing, events and event planning for professional athletes including championship boxers Floyd Mayweather, Jr., Bernard Hopkins, Oscar de la Hoya and Golden Boy Promotions.• The tasks I performed included the marketing and promotions of various athletes. companies, assisted in organizing events, prepared press releases and media alerts, conducted research, and organized data.