Tom Kingsley Email & Phone Number

Greater Chicago Area

Manage 24X7 global technology production Application Operations team (21 offshore members) responsible for delivery of daily supply chain forecasts to customer stores and distribution centers.• Supported application tool migration to next generation platform with 3rd party partner.• Developed technology training heat map to visualize areas of improvement for team members• Streamlined support operations by use of chat, video and ServiceNow functionality.• Optimized all IT maintenance windows to minimize impact to 24x7 application processing.• Drove ITIL/ITSM process adherence, transitioning from “firefighting” to a proactive support model.• Achieved annual cost savings targets while maintaining product productivity and quality.

Chicago

Manage ten co-location and internal data centers for global infrastructure operations team.• Renegotiated three year lease for lower data center rental fees.• Resolved operational issues with primary central internal data center. • Internalized a co-location data center. • Identified significant annual savings in obsolete retention back-up tapes in off-site storage.• Designed telecom MDF/IDF rooms at new corporate headquarters and two field offices

Libertyville, Il

Director IT, Supplier Operations and Data Center Governance Responsible for third-party party service operations and 21 global internal computer rooms. Staff of five.• Audited and reduced vendor invoicing errors 70% saving significant cost in six months.• Renegotiated third-party service contracts for virtualization, storage and labor, savings• Managed multi-million relationships and governance with infrastructure and application service providers inclusive of disaster recovery, supporting all of Motorola Mobility. • Saved operational costs by implementing green strategies lowering computer room power consumption, server virtualization, and application stacking.

Arlington Heights, Il

Director IT, Tools Build & RunResponsible for the Plan, Build and Run (PB&R)of IT applications. Staff of eleven, four direct.• Managed projectd separating more than 30 support and utility applications for Motorola Mobility and Motorola Solutions.• Accelerated ITIL implementation and reduced operating cost by replacing legacy Help Desk application with off-the-shelf solution, supporting 60,000 employees worldwide. • Developed custom API’s between resource management applications (Primavera/ PDWare), by enabling the combination of elements supporting Development engineers.• Managed BMC Remedy by outsourcing optimization reducing run costs.

Arlington Heights, Il

Responsible for the PB&R of applications. Managed 45 with four direct managers.

Arlington Heights, Il

Led team of nine to support ME CAD/CAM, EE/PCB design, and CASE Tools for Cellular Networks Division.Additional Experience includes: AEC, Inc., Schaumburg, ILManufacturer for the plastic injection molding industrySection Manager, Applications Development and Consulting Support Team DIEMAKERS INC., Monroe City, MOMechanical Engineer