Thomas Holmberg personal email
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Fifteen plus years experience in Field Service Engineering, Training, Customer Service and Management in the manufacturing and field service industries. Developed numerous training courses for two major medical electronic companies training both service personnel and sales. Experienced in all levels of training with special emphasis on practical applications and methods to motivate trainees to retain material. Trained over 300 field engineers, sales representatives and customers on new and older product operations and troubleshooting. Knowledge in ISO procedures and Six Sigma/Lean. Extensive domestic and international travel to serve a wide variety of client companies.Specialties: ISO Certification and Lean ManufacturingDeveloping support mechanism through training and development of field service engineers Principle Instructor and trainer Designed and developed training courses training over 300 service engineers in 3-13 week courses Setting up training and technical sessions for complicated issues and updateDesigning courses with CEU creditsKnowledgeable in Green Belt and Black Belt Six Sigma Certification
Senior Field Specialist
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Self EmployedSenior Field Specialist May 2009 - PresentDue to the recent down turn in the economy my position was affected so I am now looking for an opportunity to work with companies in the Pharaceutical,Petrochemical or Biotechnical industries.
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Senior Field Service SpecialistMettler-Toledo Auto Chem May 2003 - May 2009Provided technical and contractual support for field associates, repair shop, and clients as required in troubleshooting difficult problems related to computers, system networking and electronics throughout the MTAC product line. Took the responsibility and active lead of associates using hands on management and a coaching style to direct, train and develop field service engineers. Established lead liaison between sales and service in key customer sites. • Received multiple awards for excellence in service and exceeding budget objectives by $385K• Wrote, updated and revised technical bulletins and procedures to increase productivity and cost effectiveness• Achieved customer satisfaction rating of 99% through use of surveys and questionnaires as a system of follow-up with satisfied customers.• Received recognition for suggestions made to improve reliability on system which resulted in decreased downtime and improvement of quality in production, a time and cost deduction of approximately 85%
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Senior Field Service EngineerMettler Toledo Autochem 2000 - 2009
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Field Service EngineerMettler-Toledo Auto Chem, May 2000 - May 2003Maintain accounts both international and domestic with main responsibilities for the East Coast and Mid-Atlantic region clients. Accurately diagnosed, repaired & maintained product(s) and accessories in peak operating condition to maintain quality and total customer satisfaction• Implemented standards and procedures for service and maintenance of instrumentation resulting in decreased down time and increase in customer satisfaction• Increased service contract revenue and enhance the productivity of the customer’s laboratories with on time repairs, inspections, and validation of analytical instrumentation along with a LEAN approach for stocking parts by 75% • Assisted in system research and training in United Kingdom (18 months),Paris (6 months) and Germany (1 Month) overcoming language barriers as needed
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Remanufacturing Supervisor And Senior Technical SpecialistBeckman-Coulter Aug 1993 - Aug 1998Managed and coordinated the staff and activities for the reconditioning of traded-in systems. Accountable for Quality assurance management, methodology, process, inventory and coordination of training of associates. Provide technical expertise on technically complex issues of assigned projects. • Wrote documentation for ISO certification and achieved ISO 9000 certification for facility• Produced lowest production cost in company using LEAN Methods• Proposed improvement plans to products, processes, and resources to close quality gaps using action review, quality revenue and quality metrics methods• Produced approximately $5 M in revenue
Thomas Holmberg Skills
Thomas Holmberg Education Details
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Engineering -
Mathematics -
Six Sigma
Frequently Asked Questions about Thomas Holmberg
What company does Thomas Holmberg work for?
Thomas Holmberg works for Senior Field Specialist
What is Thomas Holmberg's role at the current company?
Thomas Holmberg's current role is Experienced Field Service Engineer who can get the job done and improve products, processes, and operations.
What is Thomas Holmberg's email address?
Thomas Holmberg's email address is th****@****ail.com
What schools did Thomas Holmberg attend?
Thomas Holmberg attended West Coast University, California State University-Long Beach, George Mason University.
What skills is Thomas Holmberg known for?
Thomas Holmberg has skills like Electronics, Manufacturing, Field Service, Instrumentation, Troubleshooting, Lean Manufacturing, Iso, Six Sigma, Engineers, Automation, Customer Relations, Process Improvement.
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Thomas Holmberg
United States -
Thomas Holmberg
Bozeman, Mt -
1microsoft.com -
1naturalgrocers.com
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