Tom Holter Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Mediate critical disputes between Field Nation's users to aid in maintaining a healthy marketplace.
• Resolve marketplace escalations that come directly to Senior Leadership Team.
• Collaborate cross-functionally to evaluate user trends and ensure best practices.
• Successfully mediate 1000+ cases annually.
• Mentor new team members.

Greater Minneapolis-St. Paul Area

• Managed a team of fifteen project managers and project coordinators who supported a $15MM portfolio of fast paced projects while ensuring departmental practices, procedures, and expectations were met.
• Gathered customer requirements through frequent communication to continuously improve service delivery, maintain high customer satisfaction and grow the portfolio.
• Worked closely with key company stakeholders including engineering, sales, configuration services, warehouse management and vendor management group to create custom solutions based on customer requirements.
• Responsible for financial forecasting, maintaining budget and P&L.

Minneapolis, Minnesota, United States

Responsible for the delivery of technology projects ranging from $10K to $1MM in revenue.Collaborated with internal and external shareholders to create project scope of work and associated requirements.Identified, assessed, and minimized potential project risks throughout the project lifecycle.Managed multiple internal and external resources while.

Greater Minneapolis-St. Paul Area

• Enventis is an accomplished IT architecture consulting, engineering and professional services organization based in Minnesota.
• Responsible for the development, implementation and management of product lifecycle plans and services.
• Managed the existing product portfolio and identified new product opportunities.
• Managed vendor partner relationships.
• Worked with marketing team on data sheet and web content development and other forms of sales collateral.

Greater Minneapolis-St. Paul Area

• Responsible for leading customer discovery meetings with sales and project management teams to determine customer’s requirements and project guidelines.
• Analyzed blueprints, specifications, proposals, maps or lists of locations and other documentation to prepare time, cost, and labor estimates for products, projects and/or services.
• Developed scopes of work, estimated associated project costs, project plans and company risks.
• Responsible for resource recruitment for short and long term staff augmentation projects.
• Co-responsible for developing consistent pricing models for International service offerings.
• Managed internal resource scheduling database by assigning all incoming work to Pre-Sales Engineers.

• Acted as a single point of contact and provided account and project management to customers with 50-200 site locations.
• Responsible for developing and managing a team of (3) project coordinators.
• Analyzed customer data to determine areas of growth opportunity and customer retention.
• Responsible for meeting Service Level Agreements and customer satisfaction.

Greater New York City Area

• Working in the scientific, technical and medical division, I was responsible for northeastern region account management and sales of publications and content licenses to educational and corporate research corporations.
• Developed and retained customer relationships within defined territory, prepared customer proposals, delivered presentations and negotiated license proposals.
• Successfully achieved corporate defined sales goal of $1.8 Million at 106% quota while continuing to cultivate and retain new and existing customers.

Minneapolis, Minnesota And Portland, Oregon

• Achieved customer retention objectives by managing assigned base of customers and proactively uncovering potential challenges and providing timely solutions.
• Successfully defined, planned, managed and completed projects associated with the installation of voice communications equipment.
• Responsible for creating effective hands-on training material documentation.
• Conducted effective classroom training sessions to all end-users and system administrators on hardware and software.