Tom Hunt Email & Phone Number

Boca Raton, Florida, Us

Responsible for designing, implementing, and maintaining our voice backbone infrastructure to ensure optimal performance, scalability, and reliability. Collaborate closely with cross-functional teams to architect solutions that meet business requirements and industry best practices.Responsibilities: •Design, deploy, and maintain voice backbone infrastructure including routers, switches, gateways, and session border controllers (SBCs). •Develop and implement voice network architecture and topology designs that support high availability, scalability, and performance. •Troubleshoot complex voice network issues and provide timely resolution to minimize downtime and ensure service availability. •Perform capacity planning and analysis to anticipate future voice traffic growth and infrastructure requirements. •Collaborate with network engineering, operations, and security teams to implement voice network security policies and best practices. •Evaluate new technologies and solutions to enhance the voice backbone infrastructure and drive innovation. •Document network configurations, procedures, and troubleshooting steps to maintain an accurate knowledge base. •Provide mentorship and guidance to junior engineers and contribute to their professional development. •Participate in on-call rotation and respond to voice network emergencies outside of normal business hours.

Boca Raton, Florida, Us

As the Backbone Architect, focus directly in architecture and design of voice systems in line with the overall enterprise network architecture and in accordance with established guidelines and controls. I am responsible to assure that all controls and audits of the telephony infrastructure meet or exceed guidelines and controls. Continue to expand overall understanding of voice technology, technology trends and security within the voice and connectivity environment, then apply this insight to enable the business to innovate while maintaining compliance through the use of new and emerging technologies.

Boca Raton, Florida, Us

Posting time period to encapsulate total time with ADT, which has only been separated by different locations, responsibility, and Job Titles; Contractor(Wire Facilities Clerk), Telecommunications specialist, Voice Engineer, and Sr. Voice/Solutions Engineer.Create a vision and roadmap in order to develop a World-class Enterprise Contact Center. Research and Design solutions surrounding technologies and services including IVR and CTI, PBX/ACD and business applications such as Email, Fax, Chat, Web, Social Media and WFM. Works with Contact Center business management to improve service levels through more effective use of Contact Center systems and the information they provide. Works closely with telephony, network, server, and application software staff as well as business partners to ensure seamless and reliable operations within the Contact Center environment.#Avaya, #Cisco, #Sonus, #VoIP, #SIP, #H.323, #VMWare, #SBC, #Wireless, #E.164, #Asterisk, #Genesys, #FoIP

Boca Raton, Florida, Us

Take the responsibility to create a vision and roadmap in order to develop a World-class Enterprise Contact Center. Designs solutions surrounding technologies and services including IVR and CTI, PBX/ACD and business applications such as Email, Fax, Chat, Web, Social Media and WFM. Works with Contact Center business management to improve service levels through more effective use of Contact Center systems and the information they provide. Works closely with telephony, network, server, and application software staff as well as business partners to ensure seamless and reliable operations within the Contact Center environment. Provide Tier 3 level support for Contact Center applications.

Boca Raton, Florida, Us

Designed, installed and maintained VoIP and telephony products for the Enterprise, ensuring that network communications architecture is functioning efficiently. This involves programming communication networks and software, upgrading communication networks and providing technical support and training for employees or customers who use the systems.

Boca Raton, Florida, Us

Designed, installed and maintained VoIP and telephony products for the Enterprise, ensuring that network communications architecture is functioning efficiently. This involves programming communication networks and software, upgrading communication networks and providing technical support and training for employees or customers who use the systems.

Boca Raton, Florida, Us

Established communications systems by programming voice and data telecommunications network circuits and equipment.Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.Documents network by recording configuration diagrams and programming.Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.Maintains customer rapport by listening to and resolving concerns; answering questions.Maintains safe work environment by following standards and policies.Updates job knowledge by participating in educational opportunities; reading technical publications.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Boca Raton, Florida, Us

Established communications systems by programming voice and data telecommunications network circuits and equipment.Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.Documents network by recording configuration diagrams and programming.Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.Maintains customer rapport by listening to and resolving concerns; answering questions.Maintains safe work environment by following standards and policies.Updates job knowledge by participating in educational opportunities; reading technical publications.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Us

Worked for ADT in Indianapolis. Some travel, software support, desktop support, and phone support.

Started in Ft Wayne and was one of four offered to relocate to Buffalo and start up new call center as part of merge and consolidate. Took on lead role and handled customer complaints and escalations.

Business, Management

Electronic Engineering, Computer Science, Music