Tomiko Lane Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

360 Cloud Solutions is a leading consulting firm that has helped hundreds of companies grow through the strategic and expert implementation of cloud-based software solutions for business management, forecasting and budgeting, and subscription billing automation. From licensing to integration, services and ongoing support, we do it all. - Collaborate with.

Cary, North Carolina

Contracted to Hill-Rom*Worked on the remote services team managing nursing consultation software upgrade/migration projects.*Responsible for planning, coordination, documentation, customer communication, and execution of updating customers to the newest version of software.*Communicate project status and action plans for multiple, concurrent.

Raleigh-Durham, North Carolina Area

Contract position at AllscriptsJuly 2017 - November 2017February 2018 - April 2018August 2018 - October 2019Project Manager for high volume (125+) CEHRT 2015 implementation projects to meet the MACRA/MIPS regulatory obligations set by CMS for Medicare reimbursementWorked closely with doctors, practice staff, and internal teams to manage the upgrade.

• Contract position at Allscripts
• Assisted sales executives with generating proposals, maximizing profitability in client deals
• Liaison between sales, clients, other corporate departments ensuring compliance and timely completion of tasks
• Collaborated with legal, operations, finance teams to assess potential liability and agree on acceptable terms
• Escalated issues that could result in loss of revenue and not meeting revenue targets
• Worked with subject matter experts throughout the quoting and contracting process, using Oracle

Cary, NC

• Led successful technical analysis and resolution of cloud-based eProcurement and contract software application (SaaS) incidents
• Contract Lifecycle Management (CLM) team representative for defect prioritization and resolution (tracked process with Jira)
• Team Captain on CLM support engagement subset; ensured balanced workflow distribution, resource allocation sufficient to team requirements, quality assured all documentation and timely updates to client
• Executive level updates to senior management on process and delivery effectiveness
• Updated customer databases and application corrections using SQL scripting
• Coordinated migration project for batch documents to Salesforce Knowledge base

Cary, NC

• Trend and gap analysis; Identified and managed defects and improved product with enhancements
• Team player; collaborated with cross functional teams focused on customer retention and expansion
• Employee Engagement Council and Wellness Team; care for the business by care of the team members
• Facilitated the launch of the knowledge base project which provided articles instructions for navigating the application with the purpose of tapering down the number of how-to cases
• Created and maintained internal and external technical documents to aid in troubleshooting and shortening resolution time
• Part of a project team that was tasked to work on more effective and efficient use of email that significantly reduced the volume of emails and made meetings more productive.

Durham, NC

• Project liaison between Thomson Reuters and state agency NCED managing the NCHESS (North Carolina Hospital Emergency Surveillance System) project; Initiative between NCHA and NCDPH to monitor NC emergency instances in.
• Analyzed trends for mobile/PDA devices and smartphones, managed client upgrade efforts, identified process and product improvement and tested releases to validate product corrections met client requirements
• Diagnosed and resolved customer issues with skills demonstrated on multiple tools (SQL, Oracle, remote access utilities); provided 24/7 support and managed issue resolution using (SalesLogix, SalesForce) Team Lead.
• Mentored junior teammates, steered team development, served as 2nd level support/escalation
• Prioritized and evaluated issues for proper resolution and quality customer support
• Collaborated with manager to create and examine business processes, customer relations, and internal procedures providing input for improvements and changes

Raleigh-Durham, North Carolina Area

Resolved client support needs in a high-volume call center; analyzed and gathered data for troubleshooting and communicated resolutions. Supported client training on application use.

Raleigh-Durham, North Carolina Area

• Partnered with CTU Manager on marketing strategies and tasks regarding the launch of online learning venture.
• Researched and provided feedback on new programs and potential areas of expansion.
• Advised prospective students on career paths and courses and trained career professionals on various software programs

Raleigh-Durham, North Carolina Area

• Collaborated with subject matter experts to determine necessary training course content, designed and developed course content and training materials and evaluated the training program effectiveness
• In a training/lab environment; configured, cabled and troubleshot complex networks; trained field engineers to install, configure, and troubleshoot components of network solutions
• Developed instructor setup guides and technical documentation supporting developed courses

Cary, NC

• Team Leader, supervised technical team
• Developed relationships with customers and vendors both domestic and international.
• Benchmarked new hire documentation and training

Durham, NC

• Led support for new site/customer implementations, integrated life cycle management
• Partnered with customers and vendors in installation of equipment and restoration of network connectivity
• Single Point of Contact supporting multiple customer networks (1 international)
• Created standard operating procedures, customer support documentation, and training manuals
• Facilitated weekly meetings and conference calls; provided progress reports on network performance
• Selected by Vice President to develop Employee Trend Presentation; significantly increased employee engagement with record participation on annual survey completion

Morehead City, NC

• Taught software to Naval Aviation Depot personnel at Cherry Point Marine Corps Air Station
• Taught software for Continuing Education and Curriculum classes to adult learners

Havelock, NC

Developed complex technical publications and other documents using government specifications

Bsba, Computer Information Systems

Activities and Societies: Phi Beta Lambda, Senior Committee, Intervarsity, Resident Student Association, Walker College of BusinessHow to.

Med, Instructional Technology

How to use technology and the internet to design instruction and enhance learning. ⋆Integrate the use of various instructional media and.