Genexus application development

Access & Provisioning:Implementing role-based access (creation, analysis, etc):Active Directory with 3x one-way trust domainsSaaS solution provisioningService Desk support, tier 1-3:From password resets to working with 3rd party support engineering in analysisDesktop engineering:Managing MDT setup (local and remote)OS vetting and implementation:Windows:Managed Windows 7 to Windows 10 migrationSlipstreaming OS with the newest KB updatesScripted and implemented automated inventory gatheringmacOS:Developed, vetted, and implemented restrictions using Jamf ProAll scripting needsApplication support and deployment (in-house, Legacy, and 3rd party):Supporting Alpha testing and implementation of 3rd party applications in productionDeveloping and implementing scripted software acquisition and distributionAWS instance printer management:The infrastructure consists of 16 AWS instances and 100+ network printers, without a print serverJamf Pro infrastructure setup & support:Developed all policies, Prestage environments, configuration profiles, software restrictionsDeployed and managed 100+ Mac Minis, MacBooks, and iPadsMonthly patchingInfoSec support:Incident mitigationMitigated ISO audits without majorsServer support:Managed ESX host with multiple imported & new VMsDeployed domain controllers (virtual and physical)Deployed & managed MDT serversDeployed & managed Mac servers:NetInstall & NetRestoreCreated Monolithic and Modular imagesNetwork infrastructure support:Supporting Catalyst 4510 and 3850 stacked switchesWireless Infrastructure:Supporting Meraki Cloud infrastructure with multiple SSIDsCisco-based infrastructure running concurrently with the aboveSupporting RF handheld scannersProject management:Infrastructure budget management:Forecast budget for the site (up to $1 Million)Handle VARs (ordering, warranty)Project planning:From brainstorm sessions to deploymentUtilizing agile methodology with Jira and ServiceNow

Started with simple Service Desk tier 2 by diagnosing, troubleshooting, and repairing all issues with business PCs and laptops. Volunteered to take over desktop engineering role and adapted to existing Altiris management platform by developing, implementing, and maintaining all aspects of that role for the workstation side as only the server side was in place at that time.• Access & Provisioning• Service Desk support, tier 1-3• Desktop engineering: o Managing MDT setup (local and remote) o Application deployment packaging o Window and macOS vetting and implementation o All scripting needs (Batch, Bash, PowerShell, and Python)• Application support and deployment (in-house and 3rd party)• Heading the migration from Windows XP to Windows 7• Develop and peer review documentation

Applications support on client side as well as on server (A2K/Invision, Meditech).•maintaining corporate office building with 700 devices as well as logical inventory across 3 servers.•Involved with IP- readdress project, AD migration project, lease return project, refresh project as well as Java, Sovera and IE upgrade. •Work with SCCM to gather information about user, devices, applications and network settings as well as with Configuration Manager on Client side.•Refreshed outdated devices with new ones including lease expired devices. That task included imaging, configuring, updating operating system as well as loading, configuring and testing Clinical, ambulatory, office and standard applications.•Managed desk side services for St. Mary & Elizabeth Healthcare, supporting over 700 devices including projector maintenance and education including tracking of mobile devices.•Managed master ticket and provided technical know-how to senior administration staff for 34 step upgrade of 4 applications which are codependent from each other (Sovera Panagon Capture, FileNet Desktop including Web clients).•Troubleshoot encrypted hard drives including data recovery. •IT point person during disaster drill at St. Mary & Elizabeth Healthcare•Tested, configured, deployed and supported multiple new applications within the environment (McKessen Star navigator, Video Interpreter, Discharge 1.2.3, etc.)-Performed inventory of hardware, software and maintained physical assets within the environment.-Maintained logical assets within MS Active Directory system (Active Directory Users and Computers) across 2 domains with one-way trust.•Troubleshooting domain migration issues on client side as well as tracking system in place via web interface as well as ADUaC.-Maintained master ticket as well as, installed required upgrade for Symantec Endpoint Protection.-Used MDT image to install OS

Primary responsibilities include diagnose, troubleshoot and repair laptops. Replacing parts, documenting all the steps and updated the database. Performed new product and rework repair.Selected Contributions: Developed new and time-saving Techniques to test and diagnose issues, resulting in higher productivity and reduction in cost on parts.  Worked with engineering team on new testing tool development and old testing tool improvement.  Exceeded daily quota on regular basis. Assigned as one of two technicians allowed to repair specific models from a team of 40 Technicians. Worked on special projects like recalled product troubleshooting Trained new technicians.

Primary responsibilities include diagnose, troubleshoot and repair laptops. Replacing parts, documenting all the steps and updated the database.Selected Contributions: Offered Quad-lead position. Hired on as the contract with Adecco expired.

Stand in for absent Managers and Contractors, attended weekly meetings, deliver and control quality of service, troubleshoot delivery issues. After 2 months working as Assistant Manager promoted to Zone Managers