Tomislav Tkalec Email & Phone Number

Zagreb, Croatia

Zagreb, Croatia

Zagreb

- working as sales representative- negotiating with clients in the office and outside the office- support 24/7/365- Working on Terrakom promotionThe range of Terrakom services:- Analog and IP telephony- Optical internet- IPTV- Data center services (CloudVPS, CloudHOSTING, Dedicated servers, Collocation)

Zagreb

- working as sales representative- negotiating with clients in the office and outside the office- support for existing clients 24 hours a day over the email and telephoneTelecommunication specialist for:- Premium SMS and VOICE services- Call center solutions- Bulk/Net SMS/VIBER- CloudHOSTING, CloudVPS

Zagreb

- working as sales representative- working as customer support - interact with customers in office and on the telephone- making presentations, working on statistics and new projects- administrative jobs(signing contracts and documentations, mailing, arrange appointments- telesales- designing adverts in newspapers and NOVA TV TXT

Business Sector

Work in the T-Mobile call center support as Bussines agent for big business corporations in Croatia.

T-Mobile Training Team

Back again on position „CRM trainer for CRM Phase 2- i hold trainings of Campaign managment for agents on Telesales and Outband group.- DMS(Document Managment System) educations.- education for comunicative skills(Soft skill) new agents in Customer care.- also i hold individual trainings for CRM aplications- CRM educations for all sectors inside T-Mobile.

Zagreb

Daily work in the T-Mobile call center as full skill agent, and also handling calls as Billing backup agent.

T-Mobile Training Team

Worked as a training team trainer in the Operations Support Unit at the Customer Care Department. I am very familiar with the CRM project from its very beginning and I also have a lot of experience acquired through many trainings held for the entire Customer Care Department and wide regarding the very application of CRM (AIC and CLARIFY). Alongside that I hold trainings for the new Imenik and Simpa agents for the Call Centre.In the meanwhille between trainings im also preparing… Show more Worked as a training team trainer in the Operations Support Unit at the Customer Care Department. I am very familiar with the CRM project from its very beginning and I also have a lot of experience acquired through many trainings held for the entire Customer Care Department and wide regarding the very application of CRM (AIC and CLARIFY). Alongside that I hold trainings for the new Imenik and Simpa agents for the Call Centre.In the meanwhille between trainings im also preparing presentations and instructions for CRM aplications for simple understanding. Show less

Zagreb, Croatia

Daily work in the T-Mobile call center, handling a large volume of user inquiries. Led to significant development of my communication skills.Some futher skills in Call centre;1. Billing backup agent2. Working on outband calls3. TL help (handling large volume of internal calls of my collegues inside call centre. Purpose is to help them to solve difficult inquiries).4. Support for new agents in training room5. Callback manager

Education record

Education record