Tomislav Uršić Email & Phone Number

Zagreb, Croatia

Key responsibilities:• Facilitated effective communication between clients, internal teams, and management, ensuring alignment with company goals and standards.• Acted as the primary point of contact for client inquiries, ensuring prompt and professional responses to address their needs and concerns.• Proactively identified and resolved potential issues, fostering positive relationships and enhancing customer satisfaction• Provided ongoing support and guidance to trainees, monitoring their progress and adjusting training methods as needed to maximise effectiveness.• Ensured cultural and linguistic nuances were accurately conveyed in translations to maintain clarity and consistency across languages.• Collaborated with cross-functional teams to streamline translation processes and optimise workflow efficiency.• Implemented proactive measures to prevent escalations and minimise potential risks, demonstrating a proactive approach to problem-solving.• Engaged in effective conflict resolution techniques to address challenging situations with diplomacy and professionalism, maintaining the company's reputation for excellence in customer service.• Google workspace, Office 365, Okta, Beehive, Admin, Slack

Samobor, Zagreb, Croatia

Key responsibilities:• Developed engaging lesson plans and instructional materials tailored to the needs and proficiency levels of students, fostering a dynamic and interactive learning environment.• Utilised a variety of teaching methods and technologies, including multimedia resources, interactive software, and educational games, to enhance student engagement and comprehension.• Conducted regular assessments to evaluate student progress and proficiency, providing constructive feedback and personalised support to facilitate academic growth and achievement.• Oversaw all aspects of class organisation and management, including scheduling, resource allocation, and classroom logistics, to ensure a structured and conducive learning environment.• Collaborated with colleagues to design and adapt curriculum frameworks and learning objectives in alignment with educational standards and student learning outcomes.• Conducted ongoing evaluations of curriculum effectiveness, collecting feedback from students and stakeholders to inform continuous improvement and innovation in teaching practices. • Identified opportunities for interdisciplinary learning and project-based initiatives to enhance student engagement and critical thinking skills.• Managed project execution from planning through implementation, monitoring progress, resolving challenges, and ensuring successful outcomes within specified timelines and budgets Projects:o Minecraft Education Editiono Scratcho Hello Ruby

Zagreb, Croatia

Key responsibiities:• Integrated culturally relevant content and real-world contexts into lessons to enhance relevance and engagement, fostering a deeper understanding and appreciation of the English language and its applications.• Designed and implemented a variety of interactive and hands-on activities, games, and exercises to reinforce language skills, promote active participation, and stimulate critical thinking and creativity.• Maintained a well-organised and stimulating classroom environment conducive to learning, with clearly labeled and accessible materials, resources, and learning aids.• Utilised technology effectively to enhance instruction, incorporating multimedia resources, educational software, and online platforms to enrich learning experiences and facilitate student engagement and collaboration.• Actively pursued opportunities for professional growth and development through participation in workshops, seminars, conferences, and training programs related to language teaching, pedagogy, and educational technology.• Collaborated with colleagues and educational stakeholders to exchange ideas, share resources, and participate in peer observations and feedback sessions to promote reflective practice and ongoing improvement.

Zagreb, Croatia

Key responsibilities:• Developed and maintained efficient systems for managing office paperwork, including filing, record-keeping, and document retrieval, ensuring accuracy, completeness, and compliance with relevant policies and regulations.• Coordinated logistics for a wide range of events, including meetings, conferences, workshops, and receptions, from initial planning through execution and post-event evaluation.• Created and distributed event-related materials, such as agendas, invitations, programs, and promotional materials, leveraging technology and design tools to enhance professionalism and engagement.• Served as the primary point of contact for international students and guests, providing comprehensive support and assistance to facilitate their integration into the academic community and navigate administrative processes.• Communicated regularly with international students to address inquiries, concerns, and logistical challenges, cultural adjustment, and academic support services.• Collaborated with academic advisors, faculty members, and support staff to address the unique needs and challenges of international students, advocating for resources and services to enhance their academic and personal success.