Served and advised senior executives in the Government and Public Services space for the Operations Transformation and Human Resources Transformation offerings within Deloitte Consulting LLP. Helped my clients address a wide variety of challenges and solve complex business problems using my experience in process improvement, organizational change management, communication, and project management. On my last assignment, I led a PPM and an ITSM ServiceNow implementation at a Federal Government client.2010, 2012, 2017, 2019, 2020 Applause/High Five Award recipient for exemplary performance.2021 Outstanding Performance Award winner.Key Clients: US State Department, Treasury, DOJ, USPS, USAF, DoD, Census Bureau, Veterans Affairs (VA).Noteworthy Role: 1 year term at the Deloitte Center for Federal Innovation / Highly Immersive Visual Environment (HIVE) / Greenhouse.Summary of Experience and Qualifications:Project Manager and Operations Transformation professional with a strong track record of successful project delivery. Creative thinker and problem solver with the ability to build authentic business relationships and harmonized teams. Significant skills in process improvement, project management, change management and knowledge management. Experience in the service of both commercial and public clients, including the Passport and Visa Divisions of the Consular Affairs Bureau (CA/PPT) at the Department of State (DoS), the Department of Defense (DoD), Census Bureau, Pfizer Consumer Healthcare, and Wegmans.I hold an active Top Secret security clearance, a Project Management Professional (PMP) credential, two ServiceNow certifications (Certified System Administrator and Implementation Specialist - ITSM), a Practitioner certification in the IT Infrastructure Library (ITIL) framework, an Agile Certified Scrum Master (CSM) certificate, and a Lean Six Sigma Yellow Belt (Green Belt applicant).

Led functional teams at the Air Force and the State Department with a focus on Program/Project Management, ITSM Implementation, Knowledge Management, Process Improvement, Strategic Planning, and Requirements Management.

• Promoted three times; originally employed as a business consultant• Personally managed projects for a diverse clientele in the private and public sectors including NYPD, Universal Health Services, Stonyfield Farm, and Electric Boat• Selected to implement large projects in a team environment with key clients and partners such as Lockheed Martin, BearingPoint, Pfizer, Wegmans, and General Electric. Noted for earning exceptional customer satisfaction marks and for improving morale• Coached, trained, and assigned consulting resources for placement on highly visible engagements