Tom Joseph Email & Phone Number

Bengaluru, Karnataka, India

Trivandrum

Technopark, Trivandrum, India

o Liaising with the claimant and advising them on any issues that arise.o Help the insurer investigate the claim to ensure it is genuine.o Working with risk analysts, brokers and underwriters.o Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.o Ensuring a fair settlement and good customer service for the client.o Dealing direct with the customers and other players in the UK insurance market.o Records customer inquiries by documenting inquiry and response in customers' accounts.o Resolves complaints and potential dissatisfactions within the given service level agreement, in best possible terms.

County Dublin, Ireland

o Handle customer inquiries, complaints, billing questions and payment extension/service requests. o Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. o Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.o Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).o Became the lead “go-to” person for new reps and particularly challenging calls.o Helped the institution attain the highest customer service ratings in all categories including communication skills, listening skills, decision making, problem resolution and politeness.o Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.