Tom Jackson

Tom Jackson Email and Phone Number

Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement @ Western & Southern Financial Group
400 Broadway, Cincinnati, OH 45202
Tom Jackson's Location
Cincinnati Metropolitan Area, United States, United States
Tom Jackson's Contact Details

Tom Jackson work email

Tom Jackson personal email

n/a
About Tom Jackson

A passionate and forward-thinking technology and business leader that thrives on solving problems, driving innovation, modernization, and bottom-line results. I am a servant leader focused on creating a safe environment for individuals to grow and prosper, by removing roadblocks and building strong relationships between technology and business. A thought leader and lifelong learner, staying abreast of industry trends, ensuring a strong competitive edge that drives growth.

Tom Jackson's Current Company Details
Western & Southern Financial Group

Western & Southern Financial Group

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Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement
400 Broadway, Cincinnati, OH 45202
Employees:
1
Tom Jackson Work Experience Details
  • Western & Southern Financial Group
    Systems Manager, Telephony Platforms
    Western & Southern Financial Group Nov 2023 - Present
    Cincinnati, Oh, Us
    Accountable for leading and supporting omni-channel cloud platforms powering the Western and Southern Care Center environments.
  • The Avon Company
    Director, Technology North America
    The Avon Company Oct 2018 - Jun 2023
    New York, Ny, Us
    Lead team of technology and business professionals supporting business intelligence, transformation, application support, strategic planning, telecommunications, and finance. Scope included a team of 12 professionals along with BPO partnership technology encompassing an additional 100+ employees across US, Canada, Puerto Rico, and Guatemala.
  • Luxottica
    It Director, Global Shared Services
    Luxottica Jul 2016 - Oct 2018
    Milan, Italy, It
    Lead Information Technology team supporting telecommunications infrastructure, project management, and application design/development. Scope included a team of 7 professionals along with BPO partnership technology encompassing and additional 200+ employees across the US and Dominican Republic.
  • Luxottica
    Senior Manager, Customer Care Technology
    Luxottica Mar 2014 - Jul 2016
    Milan, Italy, It
  • Avon
    It Senior Manager, Customer Care Transformation
    Avon Feb 2012 - Mar 2014
    Northampton, Gb
    Lead the integration of voice and data systems into Avon’s new service model. Service Model Transformation is a multi-year global initiative designed to transform every aspect of the way Avon conducts business. A major component of the initiative is the introduction of SAP as the global core platform. In addition, Avon’s e-commerce platform will be completely transformed allowing Avon Representatives the ability to conduct their business 100% online.
  • Avon
    It Senior Manager, Global Network, Collaborative Services And Project Management
    Avon Aug 2007 - Feb 2012
    Northampton, Gb
    Responsible for partnering with vendors and peers to lead the design and implementation of network and customer service initiatives across Avon’s 135 markets. Build and foster strong relationships by providing expert consulting services and acting as a single point of contact to business and IT organizations. Deliver solutions to the business by researching and presenting emerging/transformational technologies, demonstrating value and cost savings through innovation.
  • Avon
    It Manager, Avon Cincinnati
    Avon Jul 1997 - Aug 2007
    Northampton, Gb
    Lead 11 IT professionals managing a Customer Service environment consisting of 2000 seats spanning multiple locations worldwide. Responsible for a complex environment supporting best of breed technologies and a robust Help Desk operation with an annual volume of 18,000 inbound calls.
  • Ge Capital
    Telecommunications Specialist
    Ge Capital Sep 1991 - Jul 1997
    Norwalk, Ct, Us
    Responsible for supporting a 900 seat Contact Center. Avaya PBX and ACD Administration and design. Responsible for Premise Wiring and Facilities Management

Tom Jackson Skills

Project Management Vendor Management Management Data Center Integration Disaster Recovery Outsourcing Business Process Leadership Telecommunications Program Management It Management Team Leadership Help Desk Support Business Analysis Enterprise Software It Operations Call Centers Information Technology It Strategy It Service Management Business Intelligence Project Planning Networking Project Portfolio Management Erp Sap Pmo Change Management Cross Functional Team Leadership Process Improvement Customer Service Business Process Improvement Customer Relationship Management Crm Team Building Sdlc Consulting Troubleshooting

Tom Jackson Education Details

  • University Of Phoenix
    University Of Phoenix
    Information Technology
  • University Of Phoenix
    University Of Phoenix
    Business
  • Xavier University
    Xavier University
    Business

Frequently Asked Questions about Tom Jackson

What company does Tom Jackson work for?

Tom Jackson works for Western & Southern Financial Group

What is Tom Jackson's role at the current company?

Tom Jackson's current role is Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement.

What is Tom Jackson's email address?

Tom Jackson's email address is to****@****von.com

What schools did Tom Jackson attend?

Tom Jackson attended University Of Phoenix, University Of Phoenix, Xavier University.

What skills is Tom Jackson known for?

Tom Jackson has skills like Project Management, Vendor Management, Management, Data Center, Integration, Disaster Recovery, Outsourcing, Business Process, Leadership, Telecommunications, Program Management, It Management.

Who are Tom Jackson's colleagues?

Tom Jackson's colleagues are Curtis Wuellner, Sailaja Durbha, Colleen Elsaesser, Kylan Noonan, Kim Humbert, Chfc®, John Kaminsky, Ja’von Hicks.

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