Systems Manager, Telephony Platforms
CurrentAccountable for leading and supporting omni-channel cloud platforms powering the Western and Southern Care Center environments.
Nov 2023 - Present
AeroLeads people directory · profile
Tom Jackson Email & Phone Number
Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement
at
Western & Southern Financial Group
1 work email found
@avon.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement
Location
Cincinnati Metropolitan Area, United States
Company size
Who is Tom Jackson? Overview
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Quick answer
Tom Jackson is listed as Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement at Western & Southern Financial Group, a with 1 employees, based in Cincinnati Metropolitan Area, United States. AeroLeads shows a work email signal at avon.com and a matched LinkedIn profile for Tom Jackson.
Tom Jackson previously worked as Systems Manager, Telephony Platforms at Western & Southern Financial Group and Director, Technology North America at The Avon Company. Tom Jackson holds Bs, Information Technology from University Of Phoenix.
Company email context
Email format at Western & Southern Financial Group
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{first}.{last}@avon.com
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AeroLeads found 1 current-domain work email signal for Tom Jackson. Compare company email patterns before reaching out.
Profile bio
About Tom Jackson
A passionate and forward-thinking technology and business leader that thrives on solving problems, driving innovation, modernization, and bottom-line results. I am a servant leader focused on creating a safe environment for individuals to grow and prosper, by removing roadblocks and building strong relationships between technology and business. A thought leader and lifelong learner, staying abreast of industry trends, ensuring a strong competitive edge that drives growth.
Listed skills include Project Management, Vendor Management, Management, Data Center, and 35 others.
Current workplace
Tom Jackson's current company
Company context helps verify the profile and gives searchers a useful next step.
Western & Southern Financial Group
8 roles
Tom Jackson work experience
A career timeline built from the work history available for this profile.
Director, Technology North America
Lead team of technology and business professionals supporting business intelligence, transformation, application support, strategic planning, telecommunications, and finance. Scope included a team of 12 professionals along with BPO partnership technology encompassing an additional 100+ employees across US, Canada, Puerto Rico, and Guatemala.
Oct 2018 - Jun 2023
It Director, Global Shared Services
Lead Information Technology team supporting telecommunications infrastructure, project management, and application design/development. Scope included a team of 7 professionals along with BPO partnership technology encompassing and additional 200+ employees across the US and Dominican Republic.
Jul 2016 - Oct 2018
Senior Manager, Customer Care Technology
Mar 2014 - Jul 2016
It Senior Manager, Customer Care Transformation
Lead the integration of voice and data systems into Avon’s new service model. Service Model Transformation is a multi-year global initiative designed to transform every aspect of the way Avon conducts business. A major component of the initiative is the introduction of SAP as the global core platform. In addition, Avon’s e-commerce platform will be completely transformed allowing Avon Representatives the ability to conduct their business 100% online.
Feb 2012 - Mar 2014
It Senior Manager, Global Network, Collaborative Services And Project Management
Responsible for partnering with vendors and peers to lead the design and implementation of network and customer service initiatives across Avon’s 135 markets. Build and foster strong relationships by providing expert consulting services and acting as a single point of contact to business and IT organizations. Deliver solutions to the business by researching and presenting emerging/transformational technologies, demonstrating value and cost savings through innovation.
Aug 2007 - Feb 2012
It Manager, Avon Cincinnati
Lead 11 IT professionals managing a Customer Service environment consisting of 2000 seats spanning multiple locations worldwide. Responsible for a complex environment supporting best of breed technologies and a robust Help Desk operation with an annual volume of 18,000 inbound calls.
Jul 1997 - Aug 2007
Telecommunications Specialist
Responsible for supporting a 900 seat Contact Center. Avaya PBX and ACD Administration and design. Responsible for Premise Wiring and Facilities Management
Sep 1991 - Jul 1997
Team & coworkers
Colleagues at Western & Southern Financial Group
Other employees you can reach at westernsouthern.com. View company contacts for 1 employees →
JH
Jennifer Hulley
Colleague at Western & Southern Financial GroupCincinnati Metropolitan Area, United States
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ZR
Zachary Ryan, Crpc
Colleague at Western & Southern Financial GroupCincinnati Metropolitan Area, United States
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BP
Bahram Panahiazar
Colleague at Western & Southern Financial GroupMonroeville, Pennsylvania, United States
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SB
Sam Bitter
Colleague at Western & Southern Financial GroupFort Mitchell, Kentucky, United States
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CS
Charles Smith
Colleague at Western & Southern Financial GroupElkview, West Virginia, United States
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BH
Brandon Hugenberg
Colleague at Western & Southern Financial GroupToledo, Ohio Metropolitan Area, United States
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RD
Rosellen Donelan
Colleague at Western & Southern Financial GroupNewport, Kentucky, United States
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JJ
Josh Jarvis
Colleague at Western & Southern Financial GroupGreater St. Louis, United States
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CR
Christopher Richardson
Colleague at Western & Southern Financial GroupLebanon, Ohio, United States
View →
JP
Jim Polllet
Colleague at Western & Southern Financial GroupSarasota, Florida, United States
View →
Jennifer Hulley
Colleague at Western & Southern Financial GroupCincinnati Metropolitan Area, United States
View →
ZR
Zachary Ryan, Crpc
Colleague at Western & Southern Financial GroupCincinnati Metropolitan Area, United States
View →
BP
Bahram Panahiazar
Colleague at Western & Southern Financial GroupMonroeville, Pennsylvania, United States
View →
SB
Sam Bitter
Colleague at Western & Southern Financial GroupFort Mitchell, Kentucky, United States
View →
CS
Charles Smith
Colleague at Western & Southern Financial GroupElkview, West Virginia, United States
View →
BH
Brandon Hugenberg
Colleague at Western & Southern Financial GroupToledo, Ohio Metropolitan Area, United States
View →
RD
Rosellen Donelan
Colleague at Western & Southern Financial GroupNewport, Kentucky, United States
View →
JJ
Josh Jarvis
Colleague at Western & Southern Financial GroupGreater St. Louis, United States
View →
CR
Christopher Richardson
Colleague at Western & Southern Financial GroupLebanon, Ohio, United States
View →
JP
Jim Polllet
Colleague at Western & Southern Financial GroupSarasota, Florida, United States
View →
3 education records
Tom Jackson education
Bs, Information Technology
University Of Phoenix
Aab, Business
University Of Phoenix
Business
Xavier University
FAQ
Frequently asked questions about Tom Jackson
Quick answers generated from the profile data available on this page.
What company does Tom Jackson work for?
Tom Jackson works for Western & Southern Financial Group.
What is Tom Jackson's role at Western & Southern Financial Group?
Tom Jackson is listed as Technology and Business Leader | People Leader | Problem Solver | Automation | Customer Experience | Implementation and Support | Continuous Improvement at Western & Southern Financial Group.
What is Tom Jackson's email address?
AeroLeads has found 1 work email signal at @avon.com for Tom Jackson at Western & Southern Financial Group.
Where is Tom Jackson based?
Tom Jackson is based in Cincinnati Metropolitan Area, United States while working with Western & Southern Financial Group.
What companies has Tom Jackson worked for?
Tom Jackson has worked for Western & Southern Financial Group, The Avon Company, Luxottica, Avon, and Ge Capital.
Who are Tom Jackson's colleagues at Western & Southern Financial Group?
Tom Jackson's colleagues at Western & Southern Financial Group include Jennifer Hulley, Zachary Ryan, Crpc, Bahram Panahiazar, Sam Bitter, and Charles Smith.
How can I contact Tom Jackson?
You can use AeroLeads to view verified contact signals for Tom Jackson at Western & Southern Financial Group, including work email, phone, and LinkedIn data when available.
What schools did Tom Jackson attend?
Tom Jackson holds Bs, Information Technology from University Of Phoenix.
What skills is Tom Jackson known for?
Tom Jackson is listed with skills including Project Management, Vendor Management, Management, Data Center, Integration, Disaster Recovery, Outsourcing, and Business Process.
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