Tom Jahnke Email & Phone Number

Pleasanton, California, United States

**Achievements:**- Managed the lifecycle of 150,000 technology assets across 2,500 stores in the US, Canada, and Mexico, ensuring they supported business goals throughout their lifecycle.- Enabled strategic technology life cycle decisions, prompting finance team inquiries about extending improvements to other IT areas.- Improved vendor service delivery net promoter scores by establishing the right pool of vendors.- Optimized acquisition, deployment, maintenance, and retirement activities.- Achieved annual OPEX cost savings of 5-10% ($4M-$8M).**Key Contributions:**- **Planning:** Founded and chaired a Retail Technology Lifecycle Council to align stakeholders on technology life cycle strategies and plans.- **Vendor Management:** Built strong vendor relationships to ensure scalable, cost-effective, and high-quality delivery of products and services. Developed a vendor capability-SLA-cost matrix and a continuous improvement tool, resulting in improved engagement and vendor performance.- **Acquisition:** Secured optimal terms and prices for technology assets. Established tools and processes for timely sourcing, delivery, and invoice review.- **Deployment:** Coordinated the rollout, maintenance, and retirement of new technology across retail locations, ensuring minimal disruption. Developed standardized deployment plans and processes.- **Maintenance:** Developed an asset management tool to track warranty end dates and provided insights for retirement planning and budget forecasting. Negotiated lower warranty costs or utilized third-party repair services.- **Support:** Created a vendor maintenance service request knowledge management template and ServiceNow service request templates to optimize maintenance service requests.- **Retirement:** Executed the retirement of outdated technology, ensuring cost-effective, secure, and environmentally responsible disposal. Established channels for selling and donating hardware.

San Francisco, California, United States

Application Program Management (APM):Achievements:• Achieved ~$3M in annual savings by retiring unused applications.• Influenced organizational leaders to collaborate to proactively manage application life cycles.Key Contributions:• Partnered with domain architects to establish an application inventory and a high interaction flow diagram for ~700 applications.• Developed long-range roadmaps focusing on retirement plans, eliminating redundant software, and optimizing end-of-life maintenance.Software Entitlement Management (SEM):Achievements:• Optimized license usage, reduced risks of over and underutilization, and renegotiated agreements based on actual needs.• Established more favorable license adjustment terms (ability to adjust monthly – quarterly).Key Contributions:• Provided action-based reports on “licensed rights to use vs. actual usage” and developed and executed processes to address compliance issues.• Partnered with Global Sourcing to include contract sections defining exact processes and tools for counting and adjusting license usage. Established expectations to negotiate favorable license adjustment terms.

San Francisco, California, United States

Achievements:• Achieved an initial net promoter score of 8.6/10 for Infosys, the highest initial score ever, with steady improvements over time.• Established and managed governance for an off-shore-centric managed service provider (Infosys) supporting over 700 applications/interfaces.Key Contributions:• Planned and executed the application support knowledge transfer to Infosys.• Conducted SLA performance reviews.• Led Infosys Quarterly Business Updates.• Ensured Infosys enhanced self-healing, alerting, and troubleshooting steps.• Handled contract changes and renewals.• Managed budget forecasts and financial oversight.

San Bruno, California, United States

Achievements:• Developed an agile program and scrum master role.• Consistently delivered on-time, high-quality sprints.• Received positive feedback from store support on troubleshooting and resolution knowledge.Key Contributions:• Developed and supported applications including New POS (360 Commerce), Daily Payroll Planner, Field Communication Tool, Payroll Adjustments, Labor Scheduling, Item Movement, and RF-based Sales Floor Replenishment Tool.• Established an agile development process and the SCRUM role to optimize delivery.• Introduced a robust ITIL-based troubleshooting and resolution knowledge base.• Managed performance for 25 internal and external developers.

Sarasota, Florida, United States

Achievements:• Successfully led the implementation of comprehensive ERP solutions, including APIs to warehouse management systems.Key Contributions:• Implemented modules including HR, Finance, Supply Chain, MRP, Warehouse Management Systems, and 3PL Integrations.• Developed SQL scripts to test 3PL integrations.