Thomas Calhoun Email & Phone Number

Concord, Ca, Us

• Managed New Business, Premium, and profit objectives across various lines of business including, Personal Lines, Business and Life Insurance through collaborative efforts with Agents and District Managers.• Led enhancement of agent performance and sales in Division through versatile sales training and coaching methods.• Assisted Agents and District Managers in developing and implementing marketing strategies to enhance business performance and market presence.• Partnered closely with the Areas Sales Manager and Market Leader to create and execute effective business strategies, emphasizing sales growth, improved retention, and elevated agent expertise.• Provided valuable insights, recommendations, and strategies for product enhancement and optimized sales tactics. Achieved recognition as a top-tier Sales Coach for Personal Lines in 2022 and currently leading as the #1 Sales Coach for Business and Life Insurance in Q3 2023.

San Francisco, California

• Took proactive measures to secure valuable sales leads, effectively preventing potential customer attrition and ensuring a steady flow of new business opportunities.• Demonstrated a strong commitment to fostering growth and efficiency by providing comprehensive mentorship and guidance to new hires, enabling them to quickly grasp business intricacies and excel in their roles.• Collaborated seamlessly across interdisciplinary teams to identify and address service gaps, demonstrating a relentless dedication to maintaining unwavering agency satisfaction and continuously enhancing overall customer experience.

Mountain View, California

• Offered innovative approaches to streamline business operations based on prior experiences where alternative methods from other companies proved more effective.• Advised customers on comprehensive insurance coverages to ensure optimal protection for their assets and personal needs.• Collaborated closely with the team to swiftly identify and resolve issues, employing efficient problem-solving strategies to prevent the recurrence of similar challenges.

San Francisco, California, United States

• Took proactive measures to secure valuable sales leads, effectively preventing potential customer attrition and ensuring a steady flow of new business opportunities.• Demonstrated a strong commitment to fostering growth and efficiency by providing comprehensive mentorship and guidance to new hires, enabling them to quickly grasp business intricacies and excel in their roles.• Collaborated seamlessly across interdisciplinary teams to identify and address service gaps, demonstrating a relentless dedication to maintaining unwavering agency satisfaction and continuously enhancing overall customer experience.

Austin, Texas

• Provided assistance to new and existing customers in resolving complex issues, ensuring their needs were comprehensively addressed, and addressing any latent problems for swift resolution during the initial call.• Engaged in personalized consultations with customers to guarantee sufficient insurance coverage, safeguarding their assets effectively.• Adapted communication strategies to establish equal connections with all customers, fostering a positive and consistent customer experience in every interaction.

San Francisco, Ca

• Developed training plans to train new team members and developed plans to help the team members grow into successful employees.• Coached and developed associates to be able to utilize their full potential throughout their careers at Old Navy and beyond.• Support the Assistant Manager of Customer Service and other Service Team members with ensuring proper execution of the company’s best practices, while upholding our customer service vision.• Responsible for driving store sales results utilizing strategic KPIs, customer experience surveys, and Old Navy Card acquisition goals through hiring, on-boarding and training of new sales employees.• Creation of classroom and hands-on sales employee training courses to assist in advancing employee’s careers.• Work to resolve escalated customer issues and complaints.

• Provided exceptional service from the point a customer entered the store through checkout. In addition to post-sale returns and exchanges.• Discovered customer needs by asking open-ended questions and offering suggestions tailored to the individual. • Took on additional responsibilities by assisting the management team during training, escalations, and sales reporting.

Uc Berkeley Full Stack Developer Certificate, Computer Software Engineering

Business