Thomas Crosby Email & Phone Number

Wolverhampton, Gb

Birmingham, England, United Kingdom

Harrods, London

A member of the store management team. Working on team development and driving the men’s business to achieve sales objectives set by central office. Motivating and inspiring the team leading by example and delivering clear communication.• Training & Development – enabling new starters to become successful sales assistants and developing team members into strong leaders• Sales reports – weekly, quarterly, and annually, reporting to Floor Manager• High motivational and engaging activities to drive and encourage team to achieve exceptional results,celebrate successes and share best practice• Preparation and deliverance of strategy linked to the overall sales strategy. Setting and managing targetsand reviewing weekly• Regular performance reviews, with each Client Advisor, on their sales results based on key performanceindicators, analyze and reinforce positive activities and to plan and implement correct activities whereapplicable• Implementation of specific short-term tasks to ensure smooth business operations• Be a role model to team members in terms of demonstrating client service excellence and problem solving• Participate and feedback at all levels of coaching process in store• Organise, communicate, and carry out effective team briefing

Harrods, London

Completing daily financial reconciliation and investigating any discrepancies found. Analysing the data to provide detailed reports on business performance.• Financial Reconciliation – using spreadsheet formulas to manage and calculate over 300 transactions finding financial discrepancies or irregularities• Ensure the balance of all finances solving any potential issues caused by transactions processed incorrectly• Investigate sources of financial irregularities• Preparation and deliverance of accurate reports to Store Director and management team• Tight daily deadline ensuring all tasks are completed by the end of trade• Using initiative to solve complex problems• Maximising efficiency by employing organisational strategies• Analysing data to manage P&L and creating P&L reports for senior management• Communicating business performance to deliver areas of concern

Supporting clients through the business’ online services during the covid lockdown. Communicating with clients to assist with all enquires via multiple communication methods, including calls, messaging and email.• Communicating between multiple departments and stores• Evaluating the requirements of each enquiry to connect them to the appropriate department• Managing challenging conversations and deescalating situations from becoming potential complains• Delivering success to the online business by succeeding key performance indicators• Finding solutions to complex and challenging situations• Organising schedule to complete follow up contact with clients

Westfield White City

A member of the store management team. Working on team development and driving the men’s business to achieve sales objectives set by central office. Motivating and inspiring the team leading by example and delivering clear communication.• Training & Development – enabling new starters to become successful sales assistants and developing team members into strong leaders• Sales reports – weekly, quarterly, and annually, reporting to Floor Manager• High motivational and engaging activities to drive and encourage team to achieve exceptional results,celebrate successes and share best practice• Preparation and deliverance of strategy linked to the overall sales strategy. Setting and managing targetsand reviewing weekly• Regular performance reviews, with each Client Advisor, on their sales results based on key performanceindicators, analyze and reinforce positive activities and to plan and implement correct activities whereapplicable• Implementation of specific short-term tasks to ensure smooth business operations• Be a role model to team members in terms of demonstrating client service excellence and problem solving• Participate and feedback at all levels of coaching process in store• Organise, communicate, and carry out effective team briefing

Westfield White City

Deliver exceptional experiences to clients growing the relationships through regular and qualitive outreaches. Improving client profile and interests by sharing information and introducing new product categories. Achieving monthly KPI to drive the business.• Developing strong client relationships through regular outreaches to grow brand loyalty and drive repeat business back to the store• Succeeding monthly key performance indicators to bring success to the business (category shares, high end sales, cross sales• Educated on brand procedure and policies to deliver exceptional experiences to clients while visiting location and outreaching• Working effectively with other client advisor to maximize the efficiency of the shop floor

London, United Kingdom

Leading a team of 12 sales assistants in the Refund & Exchange department. Managing conflicts and challenging customers daily to ensure that company policies are followed, protecting the reputation of the brand.• Recruitment – organizing and hosting recruitment days. Developing targeted candidate profiles to ensure successful running of the department. On boarding, induction, arranging and hosting training• Training & Development – enabling new starters to become successful sales assistants and developing team members into strong leaders• Weekly performance reports delivered to Department manager• Motivational and engaging activities to keep team moral high while working in high stress environment• Monthly performance reviews, with each Sales assistant, on their performance, analyze and reinforcepositive activities and to plan and implement correct attitudes where applicable• Implementation of specific short-term tasks to ensure smooth business operations• Rotas/day schedules• Be a role model to team members in terms of demonstrating client service excellence and managing conflictsituations• Deliver effective team briefing with clear communication

London, England, United Kingdom

A member of the Refund & Exchange team, supporting to assist customers with their returns. Making sure all returns are following business policies and are in line with current consumer laws.• Assisting to onboard new starters• Working effectively with other sales assistants to ensure that the department is running smoothly• Evaluating each item that is returned to ensure to complies with the returns policy• Conflict management with customers not satisfied with any refusal of returns• Managing stock to organise and prepare for being returned to the shop floor

London, United Kingdom

Part of the team creating publications, and other visuals, to be used in different types of media platforms.• Creating and editing publications to be used for in house communications and nationwide promotions• Liaising with external suppliers to have publications ready for deadlines• Building relationships between internal departments to have a cohesive workflow• Generating 2D illustrations and 3D visualisations• Developing documentation that works with different printing processes

London, United Kingdom

Working in the shoes department. Supporting customers on the shop floor and supporting with organisation of the stock in back of house.• Organising stock to maintain standards and efficiency on the shop floor• Driving sales by introducing complimenting products to customers chosen item• Agility to manage the shop floor coverage during rush periods• Expert knowledge to best advise products based on customer needs