Tom Jenkins Email & Phone Number

Tustin, California, United States

Virgin Galactic is an aerospace and space travel company, evolving human spaceflight for private individuals and researchers with its advanced air and space vehicles. It is developing a spaceflight system designed to connect the world to the love, wonder and awe created by space travel and to offer customers a transformative experience. You can find more.

Long Beach, California, United States

Learning and Development. Program Management.

Long Beach, California

• Facilitated training Pilots and Flight Attendants to achieve FAA certified qualifications. SME Part 121 Training program. Developed and reviewed curriculum and content for courseware offering. Improved program content.
• Delivered training in cabin safety, service, connectivity and cabin systems, survival, medical and AHA CPR
• Successfully developed and Implemented new format of training to comply with public heath orders

Los Angeles, California

• Senior People Operations Management. Managed leaders to achieve 20% increase in customer satisfaction. Communicated with over 2600 Flight attendants to align with corporate goals. Made critical decisions to maintain.
• Coach and guide managers to develop their leadership skills
• Managed SAP SuccessFactors for posting, screening, tracking, hiring and onboarding of 10 new team members per year
• Collaborated with Legal, Labor and executive management teams to communicate procedures, laws and regulations
• Represented company for unemployment claims and disputes
• Conducted dispute resolution negotiations with local union leadership and represent the company at arbitration hearings

LAX

• People Operations Management. People Manager engaging, recognizing and managing 600 flight attendants to improve performance and attendance. Innovating to improve functions and workflow. Built relationships.
• Investigated employee relation issues, coached and/or issued disciplinary action per company policy
• Analyzed new hire onboarding program, designed and implemented new plan to elevate experience for 100+ employees per year
• Administered and coordinated Leave of Absences/FMLA process and handled benefit inquires
• Managed worker’s compensation investigations/claims
• Upheld and applied state and federal employment laws and regulations

Irvine, California

• Team leader and client advocate. Performing annual reviews and performance management duties. Responsible for Client Experience.
• Conducted sourcing, screening, interviewing, onboarding, training and mentoring of new hires
• Developed new hire training program and competency testing, coaching and mentoring new and existing team members
• Improved work accuracy through QA program decreasing operational mistakes by 100%
• Established employee recognition program for entire team

London Heathrow Airport LHR

• Safety and emergency procedures and security duties. Aviation first-aid trained. Onboard sales. Responsible for Performance Management and professional development for team of10 Flight Attendants.
• Managed teams ranging from 4-22 crew whilst coaching and mentoring new hires
• Conducted pre-flight briefings to engage and motivate crew members
• Participated in talent assessment/screening days and initial qualification training for new flight attendants

London Gatwick Airport LGW

Safety and emergency procedures and security duties. Aviation first-aid trained. Onboard sales.

London Stansted Airport STN

Safety and emergency procedures and security duties. Aviation first-aid trained. Onboard sales.

London, United Kingdom

Bachelor Of Laws (Llb), Law, Upper Second Class Honors

Activities and Societies: LLB European Legal Studies Course Student Representative

Professional Development Certification, Iata Aviation Mangement Professional Certification, Avmp

Erasmus Exchange, Law

Activities and Societies: Erasmus

A Levels

Gcse