Tom Lawson Email & Phone Number

Birmingham

Birmingham, United Kingdom

London, United Kingdom

• Managed the strategic technical development and content of all Crossrail digital communication channels including corporate website(s), Crossrail social media presence and Crossrail digital media library.
• Managed corporate website provider(s) contract and oversee all technical, content and functionality enhancement projects, delivering on time and within allocated website budget
• Created and delivered high-quality content in support of digital media strategies for a broad range of audiences, ranging from video/graphics production and photography to effective web copy, press notices, and social.
• Reported on web and social media performance, produce reports measuring effectiveness of online campaigns. Defined and tracked audience engagement levels and traffic to specific channels.

London, United Kingdom

Managed the content and development of the Crossrail corporate websites & digital media channels and the management and development of the Crossrail stakeholder database (CRM system).

London, United Kingdom

To support, maintain and develop the Crossrail stakeholder database (CSD) and manage the content and development of the Crossrail website.

London, United Kingdom

Supported, maintained and developed the dedicated company CRM system - the Crossrail Stakeholder Database (CSD), ensuring the database was used correctly and effectively across the company to capture all non-contractual correspondence with external stakeholders.

London, United Kingdom

To manage the public helpdesk, the safeguarding helpdesk and helpdesk & safeguarding staff, representing the first point of contact for all external enquiries about the delivery of the Crossrail programme. Responsible for ensuring that all correspondence was responded to effectively and efficiently within service standards from members of the public, Local.

London, United Kingdom

Coordinated the preparation of formal Crossrail responses to local authority consultation on planning applications, responded to public enquiries relating to the safeguarding of the Crossrail routes and assist with general enquiries to the Crossrail Helpdesk.

London, United Kingdom

Staffed Crossrail's Public Helpdesk function, responding to general enquiries and complaints received through all mediums and carried out the administrative tasks required for this process. Provided administrative support to the Corporate Affairs Team and with the other teams in the Company to achieve delivery of consultation priorities.