Information System Manager
Columbia, Maryland, United States
Energetics, Inc. Columbia, MD. Information Systems Manager - June 1990 to March 2002Responsible for the application of computer technologies at three locations (Columbia, MD; Washington DC; and Morgantown, WV), including staffing, business data processing, product R&D, telecommunications, office automation and advanced computer applications.- Managed technical support staff and programmers, whose primary responsibility was to provide highest level of customer satisfaction by first call resolution for desktops, printing, or network problems. I was also responsible for providing hardware support for desktops, laptops, servers, printers, copiers. Specified and ordered all desktops, notebooks, network servers, routers, switches, and peripherals. Ordered and managed licenses for desktop and network OS, productivity software, development software, and utilities. Created and maintained an inventory of equipment and software for corporate office.- Directly responsible for the recruitment, training, and supervision of technical staff. Staff retention often exceeded five years, a fact that I am especially proud. Hiring was sometimes achieved by recruiting from within company ranks, saving considerable time.- Proactively managed equipment leases and maintenance agreements for desktop computers, network servers, printers and connected copiers. Effectively reduced equipment down time and lowered cost of ownership by an average of 15% in the first two years of management.