• Manage the layout and functionality for ESL’s NCR Online Banking and mobile app experience for all members. • Technical lead for Zelle and Transfer Now application rollouts. • Technical lead for IRB to Core API migration for personal online banking. • Technical lead for Digital Account Opening project and all regularly scheduled upgrades. • Technical lead for ESL’s migration to Fiserv’s CardHub application for online banking and mobile app. • Functional lead for various loan application rollouts within our online banking solutions. • Manage financial vendors for application integration points as well as day to day production support issues. • Coordinate with our business partners to gather requirements on various projects and application changes on a weekly basis. • Technical lead for server and application upgrades. • Create and update high-level business process flow maps including system to system transactions. • Manage change control items related to vendor changes and maintenance windows, lead detailed review meetings as needed. • Manage after hours support schedule (nights & weekends).

• Led the Zotos to Henkel network cutover as a part of being acquired by a new parent company.• Oversaw requirements gathering for both manufacturing environment as well as distribution center in preparation for the rollout of Henkel’s SAP ERP system.• Created high-level business process flow maps in preparation for Henkel’s SAP ERP rollout.• Directed the creation of risk assessment documents for critical services and hardware.• Designed application roadmaps with consideration to the integration with Henkel’s full portfolio of standard applications including, SAP, HighJump, Red Prairie, Kronos, and SolarSoft.• Completed the application server cutover to the Henkel network including detailed business case creation and testing for our larger IT maintained applications. • Helped lead the PC application deployment for Zotos legacy applications on new Henkel devices.• Deployed 120 new Zebra RF devices and 35 label printers for the SAP rollout.

• Brought in to overhaul an out-of-date infrastructure and application environment; replaced old physical servers with 2012 / 2016 virtual servers, replaced 7+ year old Windows XP laptops with new Windows 10 devices, replaced a 12-year-old WMS system with a new version of HighJump.• Managed budget of $3 million, a team of 6 and 2 contractors based out of 3 cities, infrastructure support for 5 sites in North America, 2 Data Centers in 2 different cities, global projects, in an enterprise O365 environment.• Negotiated with external vendors used for implementation of infrastructure solutions including new Pure SAN systems, Veeam backup appliances, Azure migrations, and site to site SD Wan. • Implemented O365 Advanced Threat Protection to enhance email security and O365 changes to enable mailbox logging, MFA, and disable OWA.• Oversaw two warehouse management systems (HighJump & Red Prairie).• Established new infrastructure and application service stacks.• Directed IT operations at the only manufacturing facility for Zotos.• Created on call rotation schedule for support team to provide 24x7 coverage.• Supervised North America helpdesk that supported 400 employees across 5 sites.• Implemented and managed change control process for entire enterprise.• Ensured disaster recovery documents and processes were kept up to date annually.

• Managed IT operations, infrastructure projects and regional support teams for 32 sites globally.• Ensured disaster recovery documents and processes were kept up to date annually.• Analyzed regional sites to determine where network / server equipment could be consolidated or migrated into global data center.• Migrated server backup processes to online solutions.

• Managed operations for 17 sites in North America including a team of 5 FTE’s and 4 contractors. • Negotiated the procurement of computers for 1800 employees at 17 sites across North America.• Oversaw new pc implementation and desktop application install process using Microsoft SCCM.• Developed and maintained quick reaction processes.• Led root cause analysis for most common calls / issues.• Rolled out and administered Microsoft Bitlocker on all end points in North America.• Trained 1st level helpdesk personnel to resolve common issues.• Ensured roll out of new applications were standardized and documented for support teams.

• Managed / prioritized workload for a software development team of 17 FTE’s in Athens, Greece.• Supervised overall IT project portfolio for ITT's largest division, 35+ projects completed annually.• Set and managed the global IT budget of about $13 million.• Oversaw 21 global ERP systems and interfaces.• Directed a team of Business Process Analysts that interfaced with the business and led high level projects ranging from front end Sales applications to large ERP systems.• Prepared the business and IT for Sarbanes Oxley and GCC semiannual audits.

• Served as IT application owner for a large front-end sales suite of applications that is used globally including online configuration, quotation, automated order entry, and CRM.• Coordinated enhancements / change requests by facilitating quarterly global stakeholder meetings to determine what initiatives would be activated based on business priority.• Managed change control process to make sure that newly developed enhancements satisfied the stated business requirements and were rigorously tested to ensure 100% application uptime.• Implemented Kronos time & attendance system for 2 sites in North America.• Selected to lead our value center in a global malware remediation event; reimaged all endpoints, reset service account passwords, ran malware on all servers and had the applications from all 32 global sites back up and running successfully over a weekend.