Tom Parkin Email and Phone Number

Customer Service/Office Manager Health and Safety Manager for all sites in the businessFacilities Manager

• I have good working relationships with the Store Manager and all the managers in the branch, regional managers, staff, and contractors. I am a good team player. My post involves the following responsibilities:• To oversee and manage staff rotas and payroll.• Deliver operational targets for costs and budgets, shrinkage, labour spend, and ensuring the store trades legally and safely. •Stock Management•Store Cash Management Processes• Managing and reviewing KPI's.• Review Backstage Management Standards in conjunction with customer facing sales floor standards and needs.•Coach and empower my team to improve their performance for the department and personal targets.•Lead and deliver a consistent personal development process for all my direct line reports.• To oversee the safe offloading of delivery Lorries. • To manage my own work load as well as other staff, in a time efficient manner ensuring all tasks are completed properly. • To oversee Customer Service & Warehouse teams who I delegate daily tasks to. To inform them of daily targets and encourage them to meet their personal targets. To deliver end of day team briefs and highlight what went well and what needs improving. • To respond to maintenance issues and to contact appropriate contractor which could affect the operation of the branch.• To manage the training of staff and assist with further training where needed. To oversee the work of the store Fire Health and Safety Officers work. Ensuring company policy on health and safety standards is adhered to by all members of staff.•Duty Manager in the absence of the Store Manager, ensuring the smooth running of the shop for staff and customers. •I have had emergency team training which included evacuation for fire and terrorism incidents.• Management GDPR Training.• To take direction from Store Manager and maintain and carry out daily tasks as directed by them and to ensure that I hand over accurately any information that needs sharing.

• I have good working relationships with all the managers in the branch, regional managers, staff, and contractors. I am a good team player. My post involves the following responsibilities:• To organise staff rotas and payroll.• To book in and oversee the safe offloading of delivery lorries. • To segregate and move stock accordingly to their relevant departments as per their floor plan. • To manage my own work load as well as other staff, in a time efficient manner ensuring all tasks are completed properly. • To oversee Customer Service & Warehouse teams who I delegate daily tasks to. To inform them of daily targets and encourage them to meet their personal targets. To deliver end of day team briefs and highlight what went well and what needs improving. • To respond to maintenance issues and to contact appropriate contractor which could affect the operation of the branch.• To train staff and assist with further training where needed. I am responsible for Health & Safety training in the branch. • At times, to cover the shop floor as Acting Duty Manager. ensuring the smooth running of the shop floor for staff and customers. • To be a trusted key holder and on call member of staff to open and close the store securely and respond to alarms at any time. I have had emergency team training which included evacuation for fire and terrorism incidents.• Management GDPR Training.• First Aider for staff and customers.• To priority pick customer orders accurately, in a set timeframe, ensuring no errors. To pack orders to be returned to the main depot. • To take direction from my immediate line manager and maintain and carry out daily tasks as directed by them and to ensure that I hand over accurately any information that needs sharing.