Operations Manager
CurrentService of Process, and litigation management functions - UCC Filing and search processes in self service and full service areasDeveloped process automate audit function with secretary of state, a cost saving of $15k annually.Developed process to auto fill documents utilizing 3 rd party vendor decreasing cycle time by 40% and increasing productivity. Cost take out of $150m annually.Initiated function to reduce cycle time for motor vehicle titles to be processed and sent to jurisdictions. Reduced handling time by 3 days.Reengineered process for collateral agent check in function. Was able to bring in new business on a same day basis vs. taking up to 5 days with 5 staff- New process allowed for 1 staff member to monitor rejects and update changes.