It Manager
Abdulla Al Masaood And Sons
Abu Dhabi, United Arab Emirates
• Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems• Communicated regularly with stakeholders regarding pertinent IT activities• Communicated updates, service times and usage best practices throughout the company• Defined and implemented disaster recovery and backup procedures for systems managed by the team• Defined delivery and support plans for implementing appropriate information technologies• Developed and implemented all IT policies and procedures• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.• Established and managed to budget comprising ongoing operations and upgrades to systems• Kept up to date on industry developments and best practices• Maintained quality of service by establishing and managing to organizational standards• Maintained staff by recruiting, selecting and training associates• Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review• Managed large data imported initiatives for new and existing customers• Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements• Oversaw provision of end-user services, including help desk and technical support services• Provided proactive analysis of key metrics, project milestones, and departmental priorities• Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
