Tom Kelleher Email & Phone Number

Blairstown, NJ, US

Dallas, TX, US

Owner and CEO of a tiny consultancy firm, supporting friends and colleagues from my consultancy days to help them design and build their software systems. Though this was my main gig for a few decades, it's now a puttering side project/hobby to keep my hand in coding while I focus on my Directorship role with ArenaCX. Projects since 1999 included software.

Raleigh, North Carolina, US

• Converted legacy bespoke Python system code to AWS serverless components in six months, improving reliability and traceability, and triaging and routing thousands of support tickets daily.
• Led the design, development and deployment for a new outsourcing marketplace, leveraging our "Answer Bank" of ~200 contracted BPO, technology, and consultant vendors, allowing internal, public and channel partner users.
• Managed and directed offshore development teams, providing direction, clarity and correction, and ensuring systems conformed to corporate vision.
• Designed and built buy-flow framework apps for Zendesk, Freshdesk and Broadvoice, plus supporting infrastructure, allowing their users and clientele to add outsourcing talent to their initiatives in a few clicks.
• Maintained and administrated organization infrastructure, tools, and support and training systems.Architected and drove the build of our customer- and BPO-facing business portal, with functions for billing, maintaining.
• Designed and led the build of our Answer Bank -- a fast, extensible microservice of vendor data, making possible rapid matching of customer needs to best-suited BPOs and vendors.

Raleigh, North Carolina, US

(See VP role above)

• Managed and road-mapped in-house supply chain workflow business tool, used by team to generate, track and fulfill government RFPs in a fraction of previous time. Annual revenue generated using it > $80M.
• Drafted in-depth AWS cloud solution architecture for legacy monolith, providing for automation, scalability improvements, increased maintainability and future-proofing. (Project halted by COVID.)
• Created the decomposition plan for monolith into AWS serverless microservices, moving from SQL Server to Postgres, ASP.NET to Vue, to support firm's strategic growth objectives.
• Designed/Built ASP.NET Core microservice for requirements capture and retrieval; led rebuild of public portal in Bootstrap-Vue and.NET Core, moved same from IIS to Ubuntu/NGINX; designed and built numerous features to.
• Worked directly with COO, CIO and CTO to plan all IT initiatives, timelines, to articulate technology strategy, maximize stakeholder engagement, manage risk, and maintain product road map.
• Technologies: C#, AWS, SQL Server, PostgreSQL, RESTful API (design and consumption), JSON, jQuery, Bootstrap, Bootstrap-Vue, node.js, OpenAPI, Swagger, GitLab, Jira, Confluence.

Florham Park, New Jersey, US

• Architected key features of Azure-based system - the successor to legacy on-prem hospital administration platform used in over half of the 4000+ hospitals in the US.
• Created Azure dashboards and alerts for management, for client performance and availability SLAs, based on real-time logs, telemetry and analytics.
• Repaired broken build/release process for firm's key compliance product; in 2-3 weeks restored regular client deployments after a 15-month interruption.
• Improved stakeholder engagement and buy-in via clickable proof-of-concept demos, wire frames, slide presentations, etc. to better communicate intended end-state and usability.
• Created management tools to review source code for security-key use, to review/query exception logs, visualize data table relationships, and to alert us to sudden server-side memory drops (using Azure Analytics API)..
• Drafted microservices architecture to decompose key reporting system into composable parts.

Warwick, Rhode Island, US

• Designed/Delivered advanced features of firm's flagship patrol car platform, including NCIC querying, information-sharing, electronic ticketing and other collaborative features.
• Created RESTful API and screens for new “Information Sharing” capability, providing historical criminal/warrant information from third-party data sources. Improved officer safety by alerting them in real-time to danger.
• Implemented text-to-voice, query caching/retry, chat and mapping; improved "glance-ability" with keyword highlighting to shorten traffic stops and improve officer safety.
• Architected, designed, built and deployed wholly new product for in-car traffic ticketing, with public-facing payment site; reduced ticketing time to 5-6 minutes, maximizing patrol time.
• Technologies:.NET, C#, RabbitMQ, RESTful APIs, JWT, WPF, Entity Framework, SQL Server, ASP.NET, CSS, 3rd party integration.

Franklin, TN, US

• Influenced leadership to create role of Product Manager for our international healthcare products, then stepped into role. Balanced needs of clients and stakeholders on three continents.
• Influenced upper management to adopt behavioral economics science as a core competency; CEO enthusiastically adopted the idea and it became a cornerstone of all product and engagement designs. Advised and trained.
• Product-managed international web and mobile apps, incorporating mHealth technologies, behavioral science; deployed on three continents, available to over 5 million client members. Spearheaded innovative design for our.
• Evangelized behavioral economics as a core competency for International. Evangelist for incorporating behavior-change science into all products; advised and trained clients and colleagues on redesigning training.
• Delivered pre-sales technical presentations to C-Suite members of prospective global customers from Canada, UK, Spain, Beirut, Hungary, South Korea, Kazakhstan and elsewhere. Suited delivery to technical and.
• Led the drive to incorporate "mHealth" products and data into our system offerings; e.g., Fitbits, Withing scales, Human API, others. Drove investigation into available 3rd party systems and offerings to evaluate.

Franklin, TN, US

• Led two massive upgrades to web healthcare application. First was key to winning $100 million contract with Australia's HCF insurance. In eight months we delivered the final system; made available to 1.6 million HCF.
• Led design and development of "Design For Growth" products/tools, including drag/drop team management system and quarterly reporting system to let leadership present impact to clients, justifying quarterly bonus payouts.
• Designed/Coded/Added dozens of features to flagship internal patient management tool (CareLink).

Jersey City, New Jersey, US

• Planned/managed roll out of enterprise competency-based training and curriculum management; synced with centralized database of personnel competencies and skill gaps across firm.
• Developed firm's first ever computer-based training courses.
• Participated in firm's internal team to initial drive to adopt internet technologies and resources.

New York, NY, US

• Delivered/Managed training in UK, UAE, Argentina and other locations over year-long initiative, in support of an aggressive corporate desktop software rollout.
• Trained self in Visual Basic (VB6); redesigned VB and GUI Design curriculum, replacing previous trainer and modernizing the coursework and exercises; steady high satisfaction scores from COBOL developers.
• Created computer-based training branch, and training systems for self-paced IT education.
• Created one of first websites in the Merrill Lynch intranet -- our departmental Course Catalog. Consulted with newly formed internet special interest group.

New York, NY, US

• Managed training for the staff of the Parsippany, NJ and Albany, NY facilities.
• Developed training materials, organized logistics, presented training, and provided follow-up consultations to ensure full knowledge transfer.
• Presented training at multiple locations around the US in support of new claims processing system rollout, Summer of 1993.

New York, NY, US

• Created and delivered curriculum on core concepts for new management staff in Ambulatory Care. Greatly improved impact and retention over earlier approaches.
• Developed and delivered all IT training for Ambulatory Care. Redesigned dreary “forms” class from mere memorization to heart-pumping, memorable relay race format.

Maynard, MA, US

• Consulted with internal business units about their communication needs, and proposed (as appropriate) video concepts that would meet their needs, timing and budget constraints.
• Wrote scripts, hired actors, directed shoots, guided edits and presented final products. Video topics included high-end computer systems, fault-tolerant computer systems, printer manufacture and maintenance, expert.
• Created manuals and other written documentation for various hardware and software products.