Tom Kenny, Cia, Acda Email & Phone Number

Salem, Oregon

Oregon And S.W. Washington

• Worked closely with a Market Team, Regional Team, and Corporate Office to ensure the alignment of my area with overall company and regional strategy. Focus on the achievement of key performance metrics while increasing sales and profitability.• Led cross functional teams in 16 retail locations, managing customer service, installed sales, special order sales, buy online pick up in store, inventory, freight, delivery, and financial budgets.• Responsible for the development, implementation and execution of operational programs, margin management and expense management.• Proactively identified operational risk and assessed the adequacy of controls through second line compliance and performance reviews.• Provided Sarbanes-Oxley assurance within assigned Market.• Facilitated communication between the field and the Corporate Office to provide continuous improvement within operations like receiving, delivery, point of sale, cash office, inventory management, scheduling, and staffing. • Identified and developed internal candidates to fulfill Market and Regional staffing needs.• Provided training to Store Managers, Assistant Store Managers, and non-salary associates through one on one sessions, group seminars, and virtual training.• Coordinated operations during new stores openings to ensure best in class customer service through proper scheduling, training, and process setup.

Salem, Or

• Responsible for managing sales, margin, and expenses in alignment with the financial plan by managing a sales and operations team focused on developing customer relationships and pursuing sales opportunities.• Responsible for hiring, training, and mentoring a professional sales and operational team that provided an exceptional customer experience while maximizing sales, margin, close rates and average ticket. • Supervised four assistant store managers who oversaw sales and operational departments. During this period, the store exceeded sales, margin, and profit budgets by more than 15%.• Supervised a cross functional team that delivered the first successful store inventory in four inventory cycles.

Keizer, Or

• Responsible for managing sales, margin, and expenses in alignment with the financial plan by managing a sales and operations team focused developing customer relationships and pursuing sales opportunities.• Responsible for hiring, training, and mentoring a professional and talented sales and operational team that provided exceptional customer experience while maximizing sales, margin, close rates and average ticket. • Provided leadership as acting Store Manager for sister store while the Store Manager was on a leave of absence. During this period, the store exceeding sales, margin, and profit budgets by more than 10%.

Oregon

• ● Responsible for the development, implementation and execution of operational programs, margin management and expense management.● Proactively identified operational risk and assessed the adequacy of controls through second line compliance and performance reviews.● Provided Sarbanes-Oxley assurance within assigned Market.● Identified and developed internal candidates to fulfill Market and Regional staffing needs.● Provided training to Store Managers, Assistant Store Managers, and non-salary associates through one on one sessions, group seminars, and virtual training.● Coordinated operations during new stores openings to ensure best in class customer service through proper scheduling, training, and process setup.● Supported store management in recruiting and managing external vendors for store facilities and product repair services.

Bellevue, Wa

Bellevue, Wa

Bellevue, Wa

Issaquah, Wa