Thomas Kingston Email & Phone Number

Helping mortgage brokers and customers achieve Better Closure!

Saint Paul, MN

• This is a profitable business that I built from the ground up. My duties for Synthetics.com include:
• Maintaining relationships with dealers who sign up within my organization
• Making countless sales calls to leads
• Attending various AMSOIL training and sales meetings yearly
• Updating the company web site

Saint Paul, MN

• This is a profitable business that I and a partner built from the ground up. My duties include:
• Finding properties that will generate rental profits
• Purchasing properties
• Maintaining relationship with our property management company
• Deciding what large maintenance activities should be done on the properties

St Louis Park, Minnesota, United States

Owner-operated 2 electric bike shops in St. Louis Park, MN and Excelsior, MN where we provided sales and service.

Brooklyn Park, MN

• I lead the Global Field Service and ServiceMax Salesforce.com team from a functional standpoint. This means that I am the principle Field Service Salesforce.com business analyst. My duties include:
• Proactively working with the business and continually designing better processes, instead of only reacting to their needs
• Assisting with the documentation and training of new and existing processes
• Prioritizing and managing requests from the business, packaging them into releases
• Staying on the cutting edge of Field Service technology and learning all that I can regarding the future of the industry

Brooklyn Park

• I lead the Global Field Service Salesforce.com team from a technical and functional standpoint. This means that I am the principle Field Service Salesforce.com business analyst, and I lead the duties of the developers.
• Proactively working with the business and continually designing better processes, instead of only reacting to their needs
• Assisting with the documentation and training of new and existing processes
• Prioritizing and managing requests from the business, packaging them into releases
• Managing a team of developers through the software development life-cycle (SDLC)
• Having fun and keeping a positive attitude through it all!

Brooklyn Park, MN

• I lead the Siebel team from a technical and functional standpoint. This means that I am the principle Siebel business analyst for the departments Siebel serves, and I lead the duties of the developers, offering.
• Proactively working with the business and continually designing better processes, instead of only reacting to their needs
• Assisting with the documentation and training of new and existing processes
• Prioritizing and managing requests from the business, packaging them into releases
• Managing a team of developers through the software development life-cycle (SDLC)
• Having fun and keeping a positive attitude through it all!

Saint Paul, MN

• My duties for www.familyfuntwincities.com. My duties include:
• Innovating and strategic direction for the site
• Enhancing functionality
• SEO (Search Engine Optimization)
• Keep the site performing at its best
• Blogging

Mendota Heights, MN

• Design and implement new functionality on the company web site
• Perform customer service activities
• Fulfill orders for satisfied customers!

Greater Minneapolis-St. Paul Area

• Lead the Siebel Team and Reporting Team for HR at a large retailer, including managing 3 offshore Indian resources and 2 on-shore resources
• Lead the Siebel Team through many Siebel support release-cycles
• Drove down the number of reports by creating parameterized, reusable reports and by analyzing requests to see if existing reports would satisfy their needs
• Designed and implemented SQL Server Reporting Services 2000 and 2005
• Documented formal processes that were to be outsourced to India
• Traveled to Bangalore, India to train offshore resources

Greater Minneapolis-St. Paul Area

• Worked in-depth with countless aspects of Siebel support including: Screens, Views, Applets, Extensive Configuration, eScript, Workflow, Assignment Manager, SmartScript, Telephony Integration, Call Center, Application.
• Cross-trained in many HR processes
• Designed, created, and edited HR management reports

Greater Minneapolis-St. Paul Area

• ✔ Gained experiential knowledge of the software development life-cycle (SDLC)✔ Implemented cost-saving efficiencies in business processes✔ Traveled and worked on a variety of projects at numerous clients, gaining a.
• Utilized Siebel Call Center 7.5.3 in an HR Transformation project
• Worked as a business analyst/developer through the full software development life-cycle to outsource the company's HR department to Accenture HR Services
• Analyzed requirements from many different HR departments.
• Configured Siebel while utilizing Siebel Tools, SmartScripts, Workflows, Assignment Manager, EIM, and eScript
• Designed and implemented Test Scripts, CTI (Computer Telephony Interface), and Call Center reports►Data Exchange Company (2003-2004)

Bachelor'S Degree, Computer Science, Business Management

Computer Science, Chemical Engineering

High School, Computer Science