Helping mortgage brokers and customers achieve Better Closure!

This is a profitable business that I built from the ground up. My duties for Synthetics.com include:• Maintaining relationships with dealers who sign up within my organization• Making countless sales calls to leads• Attending various AMSOIL training and sales meetings yearly• Updating the company web site

This is a profitable business that I and a partner built from the ground up. My duties include:• Finding properties that will generate rental profits• Purchasing properties• Maintaining relationship with our property management company• Deciding what large maintenance activities should be done on the properties

Owner-operated 2 electric bike shops in St. Louis Park, MN and Excelsior, MN where we provided sales and service.

I lead the Global Field Service and ServiceMax Salesforce.com team from a functional standpoint. This means that I am the principle Field Service Salesforce.com business analyst. My duties include:• Proactively working with the business and continually designing better processes, instead of only reacting to their needs• Assisting with the documentation and training of new and existing processes• Prioritizing and managing requests from the business, packaging them into releases• Staying on the cutting edge of Field Service technology and learning all that I can regarding the future of the industry

I lead the Global Field Service Salesforce.com team from a technical and functional standpoint. This means that I am the principle Field Service Salesforce.com business analyst, and I lead the duties of the developers, offering mentorship and advice. My duties include:• Proactively working with the business and continually designing better processes, instead of only reacting to their needs• Assisting with the documentation and training of new and existing processes• Prioritizing and managing requests from the business, packaging them into releases• Managing a team of developers through the software development life-cycle (SDLC)• Having fun and keeping a positive attitude through it all!

I lead the Siebel team from a technical and functional standpoint. This means that I am the principle Siebel business analyst for the departments Siebel serves, and I lead the duties of the developers, offering mentorship and advice. My duties include:• Proactively working with the business and continually designing better processes, instead of only reacting to their needs• Assisting with the documentation and training of new and existing processes• Prioritizing and managing requests from the business, packaging them into releases• Managing a team of developers through the software development life-cycle (SDLC)• Having fun and keeping a positive attitude through it all!

My duties for www.familyfuntwincities.com. My duties include:• Innovating and strategic direction for the site• Enhancing functionality• SEO (Search Engine Optimization)• Keep the site performing at its best• Blogging

• Design and implement new functionality on the company web site• Perform customer service activities• Fulfill orders for satisfied customers!

• Lead the Siebel Team and Reporting Team for HR at a large retailer, including managing 3 offshore Indian resources and 2 on-shore resources• Lead the Siebel Team through many Siebel support release-cycles• Drove down the number of reports by creating parameterized, reusable reports and by analyzing requests to see if existing reports would satisfy their needs• Designed and implemented SQL Server Reporting Services 2000 and 2005• Documented formal processes that were to be outsourced to India• Traveled to Bangalore, India to train offshore resources• Hired various resources

• Worked in-depth with countless aspects of Siebel support including: Screens, Views, Applets, Extensive Configuration, eScript, Workflow, Assignment Manager, SmartScript, Telephony Integration, Call Center, Application Architecture, Extensive Troubleshooting, Servers, Database Maintenance, Performance Tuning, Siebel Installation, Siebel Patches/Upgrades, Reporting, etc.• Cross-trained in many HR processes• Designed, created, and edited HR management reports

✔ Gained experiential knowledge of the software development life-cycle (SDLC)✔ Implemented cost-saving efficiencies in business processes✔ Traveled and worked on a variety of projects at numerous clients, gaining a breadth of project skills☛ My projects included:►Large, Nationwide Electronics Retailer (2004-2005)• Utilized Siebel Call Center 7.5.3 in an HR Transformation project• Worked as a business analyst/developer through the full software development life-cycle to outsource the company's HR department to Accenture HR Services• Analyzed requirements from many different HR departments.• Configured Siebel while utilizing Siebel Tools, SmartScripts, Workflows, Assignment Manager, EIM, and eScript• Designed and implemented Test Scripts, CTI (Computer Telephony Interface), and Call Center reports►Data Exchange Company (2003-2004)• Analyzed business rules for CLEC (Competitive Local Exchange Carrier) data exchange that was set up by the ILEC (Incumbent Local Exchange Carrier)• Designed the format of business rules in order to hand-off to the Detailed Design team• Presented Analysis and Design deliverables to be handed off to other teams• Logged and followed-up on Service Requests in order to clarify ILEC documentation and project risks►Large Telecommunications Company (2003)•Utilized Siebel Call Center 7.5.2 in a Sales Force Transformation project• Worked as a business analyst/developer through the full system development life-cycle to consolidate the many tools of the sales force• Designed and Configured screens, views, and applets• Designed and maintained process documentation• Used Siebel eScript extensively• Helped manage the Siebel servers and services• Designed and implemented SiebelSync, SmartScript, and Assignment Manager using EIM►Large Medical Insurance Company (2002-2003)• Utilized Siebel eMedical 6.3 and Sales 7.5.2• Designed and implemented screens, views, applets, and data visibility• Designed and updated documentation