Tom Kirkpatrick Email & Phone Number

Philadelphia, Pa, Us

Durham, North Carolina, Us

• Drives innovation efforts aimed at improving outcomes of the Speaker Bureau promotional / educational channel• Provides direction / prioritization and drives process improvements efforts on behalf of the business to our Speaker Bureau Product, Delivery and Support organizations• Drives Speaker Bureau thought leadership messaging at industry conferences and with clients• Enables the Speaker Bureau organization via operational analysis, program management, best practices, tools and training• Operates across IQVIA organization to leverage expertise and best practices• Leads strategic initiatives aimed at driving growth across Speaker Bureau business

Durham, North Carolina, Us

Durham, North Carolina, Us

Director, Global Product Management (Emerging Products) (2018 to Present)• Primary focus on progressing new Compliance product opportunities, from concept through business case, design, launch and maturity• Product Owner for several software products, define target feature set, provide requirements and direction for the ongoing development of such products• Manage small Product Management team based in Spain. Direct the activities of aligned Dev/QA teams• Provide support for Business Development and Marketing activitiesDirector, Global Product Management (HCP Engagement Products) (2017 to 2018)• Focused on the continued competitiveness and success of IQVIA HCP Engagement software products• Managed and prioritized the global Product Roadmap for HCP Engagement software products• Track the marketplace and engage with customers to identify and initiate new features and functions• Manage small team based in US and France. Directed the activities of aligned Dev/QA teams• Direct client engagement via Quarterly Business Reviews, Roadmap presentations, Focus Groups, etc.U.S./Canada Product Director for Transparency software products (2016 to 2017)• Managed and prioritized the US/Canada Product Roadmap for IQVIA Transparency software products• Direct client engagement via Quarterly Business Reviews, Roadmap presentations, Focus Groups, etc.

Worldwide, Oo

• Practice Lead for Life Science Transparency / Aggregate Spend Managed Service• Broadly responsible for Transparency operational staff, client services, process/procedure, systems product management and sales support• Product Owner for Transparency software system• Delivered Transparency managed services for over (30) Life Sciences companies• Directly involved in Sales and Marketing efforts

Round Rock, Texas, Us

• Strategy advisor for Compliance Transparency software implementation projects. Strong understanding of Transparency regulatory requirements, Pharmaceutical and Medical Device system/data issues, Master Data Management design, Transparency solution approaches and common challenges.• For a new Data Governance organization at a leading Pharmaceutical company, led a small team in providing a detailed analysis of the third-party industry data (e.g., IMS Health sales data, Promotional effectiveness data, etc.) in use across the organization. In addition, provided actionable advice detailing priority data on-boarding activities (based upon customer demand) for the upcoming (2) years.• Project Manager of a Data Strategy effort for a large banking institution. Managed technical and business resources to define target architecture and roadmap for simplifying access to data and reducing data sprawl. Architecture based on Big Data concepts and components.• Assisted large biopharmaceutical company in the software vendor selection process for a SaaS-based CRM system. Developed RFP and Vendor Demonstration evaluation materials and scoring mechanisms. Prepared Business Case materials supporting the need for the project. Developed implementation project plan.• Contributed to the Master Data Management Strategy for a large pharmacy benefits manager. Led interviews with system owners to understand system landscape and identify pain points and risk areas. Led analysis of overall system data flow and touchpoints of key data fields on the various applications systems.

Cambridge, Cambridgeshire, Gb

• Operational advisor for Sales Operations (primarily Alignment & Targeting) processes• Interviewed stakeholders involved in the Alignment/Targeting data preparation• Prepared functional requirements for Sales Operations systems enhancements

Austin, Texas, Us

• Developed forward-looking pre-packaged consulting offerings targeted for use in the Life Sciences sector. Included development of sales presentations, white papers, scoping/estimating documents, and other such materials.• Conducted Business Intelligence enhancement projects for both a large Canadian transportation company and a Silicon Valley high-tech company.

Round Rock, Texas, Us

• As part of CRM strategy and transformation project for a large company in the plasma protein bio-therapeutics industry, managed the analysis of all customer CRM capabilities, requirements and priorities, across the all functional areas. Authored the vendor RFP and the scoring process used in the selection process for the global CRM software platform• Contributed to the development of a Marketing Channel Touchpoint strategy for a large Pharmaceutical company. This project focused on defining the overall strategy, scope, and transformation plan to enable the company’s marketing channel touchpoint infrastructure to adapt to and deliver the capabilities needed by the company’s multi-channel business strategy. Conducted all interviews of business personnel in defining multi-channel issues and challenges facing their alternative channels

Brentford, Middlesex, Gb

• Project Manager within GlaxoSmithKline Marketing Analytics focused on establishing the processes and controls for gathering and maintaining Group Practice information within the GSK Sales Force CRM system.• Developed and managed all project management documents and processes. Managed project team meetings and developed all project communications.

Tampa, Florida, Us

• Directed hundreds of Client Services and Operations staff in providing quality call center services to Life Sciences and Pharmaceuticals clients (such as Pfizer, Abbott, and J&J)• Managed ongoing business relationships, delivered QBRs, etc.• Services included Customer Support, Adverse Event handling, and Patient Assistance programs

Boston, Massachusetts, Us

• Key member of management team in the design, launch, and ongoing operation of Fertility LifeLines, a strategic Consumer/HCP contact center and integrated website for Serono’s Reproductive Health (Fertility) therapeutic area. Directly managed Fertility LifeLines contact center and overall operations budget• Ensured successful and efficient delivery of services such as Serono product support, literature fulfillment, physician referrals, benefits verification, and nursing assistance• Drove detailed IT requirements, including those related to Siebel Call Center CRM, Siebel/Web integration, and Telephony• Managed effective business relationship with Serono Medical Information to ensure proper handling of adverse events, product complaints, and medical information requests• Worked directly with Legal/Regulatory to ensure proper compliance (e.g., HIPAA, PhRMA) of all processes and procedures.

• Designed, established and operated Everest’s Support Services offering, focused on technical and administrative support of Pharmaceutical Field Sales personnel.

Mclean, Virginia, Us

• Improved and expanded the services provided by the internal Mars Technology Support Center, which provided technology support to the Mars Field Sales force and other key internal Mars personnel• Integrated and expanded Security Administration services to cover all key technology platforms

Brentford, Middlesex, Gb

• Established a customer-focused interface to the SmithKline Beecham IT department. Developed Client Coordination team (11 business analysts), assigned to manage services provided to individual customer departments. Responsible for analyzing customer impact, communicating, scheduling, and coordinating those IT changes directly impacting customers• Established and managed IT Help Desk. Responsible for providing technology services for an internal customer base of 2000• Established and managed IT Procurement and Training operations. Managed Desk-side support and Hardware Maintenance team. Managed 2nd-level troubleshooting, hardware/software installations, physical moves, and repairs of workstations