Tom Mcarthur Email & Phone Number

St. Louis City County, Missouri, United States

Identified the most inefficient processes, designed internal utilities in great detail, and managed the projects to completion with an agile approach.Quickly became familiar with the inherited product line and identified key external stakeholders. Proving my value and ability to clients to accomplish their long-wanting goals to lay groundwork for projects to be proposed that will ensure continual business.Build trust with inherited team members. Learned their strengths and personalities with a passionate desire to enable them to contribute in a fulfilling and impacting way.

Greater St. Louis Area

Trained Production Engineers to communicate with clients and evolved their positions to Project Managers, leading to quicker project turntime and a better understanding of customer needs.Communicating and prioritizing development efforts. Rigorously seeing through projects to completion by providing thorough detail and identifying on-the-fly adjustments often required. Collaborating, problem-solving, and providing a decisive and fearless voice.Developing relationships with Marketing and e-Commerce stakeholders for companies of all and any size. Learning their needs and acting with a true desire to accomplish their goals while building their trust to steer them within the scope of what is possible.

Greater St. Louis Area

Planning - Assisted sales efforts to analyze the needs of the client to create a unique software package. Assessed customer goals, provided project plans, clearly articulated internal marketing and development needs, analyzed project cost and provided costs for new development.Project Execution - Worked with development, marketing and software production engineers to implement project plans accurately and within deadline. Collaboratee with software developers to implement customer goals, monitor production processes and engage with clients during the project cycle to keep projects on target and within budget.Account Management - Engaged regularly with 10-15 large clients to monitor existing projects and planned for scheduled projects on the horizon. Provided prompt service and solutions when issues arose, developed client relationships and encouraged collaborative relationships to best accomplish a mutually-beneficial partnership.Sales Support - Collaborated with the Sales team to provide product expertise and real-time feedback regarding the capabilities of the product, ways to solve accomplish client goals, and solutions to potential obstacles that may arise.Product Development - Worked with team of developers to create UI improvements and client-requested development through need analysis, process engineering and team brainstorming. Part of analysis team that created company development priorities based upon immediate benefits to existing clients and overall long-term benefits to the company.

Greater St. Louis Area

Team Management - Managed team of software production engineers to produce 200 digital publications per week. Designed and implemented ongoing process improvements, provided continual consultation and problem solving, provided ongoing training, created team resource materials, collaborated with team to request and implement internal software needs for the group.Account Management - Provided account management and customer service for 160 clients, most of whom produced weekly digital publications. Provided support for client needs, in areas including software development, IT, graphic design, publishing, marketing and customer service.Sales Support - Worked very closely with the Sales team to create ideas to grow business and solve problems. Assisted new business acquisition through software expertise, cost analysis, and by providing sales tools and offering supplemental services to help small business succeed.Product Development - Worked with team of developers to create UX/UI improvements and client-requested development through need analysis, process engineering and provided suggested implementation practices. Organized bug reports and new development to create software release literature.

Greater St. Louis Area

Software Production - Created unique digital publications utilizing internal software tools and graphic design skills. Balanced multiple projects and deadlines to complete tasks on time. Communicated obstacles to product and project management teams.Product Development - Communicated and logged general and customer-specific issues, such as software bugs and internal tools needed to increase production efficiency and eliminate product errors.Working Within Teams - Worked with a variety of project managers, developers, and account managers to complete projects within deadline. Informed team members of specific challenges of projects and acted as project expert to help management teams make decisions.

Greater St. Louis Area

Entrepreneurialism - Founded and launched legal videographer business offering video deposition, courtroom playback and miscellaneous production services.Multitasking - Worked nights and weekends video editing, audio editing, marketing, invoicing, financial planning and networking.Relationships - Forged and grew relationships with law firms and court stenographers to maintain mutually-beneficial contracts and ensure needed services were supported.Outsourcing Management - Outsourced and managed videography professionals statewide to support territorial requirements and increase production capacity.

St. Louis, Mo

Sales, booking, scheduling, web design, social media marketing, promoting, contract negotiation, public speaking and performing

Greater St. Louis Area

Audio Production - Created over 50 audio advertising productions weekly, working with copywriters and voice talents while incorporating music and sound fx to creatively produce marketing material for clients.Project Management - Managed web coding for web audio, created invoices, managed and hired independent voice talent actors, provided customer support for marketing production and leased equipment.

Greater St. Louis Area

Audio Editing, Video Editing, Audio Recovery.

B.A., Communications - Audio Production

B.S., Business - Management