Tom Kosko Email & Phone Number

Atlanta, Ga

Responsible for managing a team of 15+ professional support consultants. Provide technical direction and thought leadership to support consultants to maximise efficiency of organization. Update NCR Senior Leadership Team, Software Support Executives, Development Management, Sales, and external customers on current issues and solutions. Responsible for ensuring successful ongoing recruitment and career development of high calibre software support consultants. Also responsible for management of a Level 1 Operations Desk located in Bosnia. This includes training of the team and development of support process and partnership with the US Interactive Banking Software Support organization.

Duluth, Ga

Provide project management consulting services for the NCR Corporation. Currently assigned to NCR Financial Professional Services Division as a Sr. Project Manager for ATM / Kiosk Hardware and Software implementations. Work directly with NCR Clients to provide project management across Software as a Solution (SaaS) initiatives and implementation of state-of-the-art Interactive Teller Machines (ITMs). Responsible for scheduling of hardware delivery, installation and ongoing support. Manage software development lifecycle for customized applications residing on Financial ATMs and Service Kiosks. Responsible for multiple projects across several NCR clients and customers.

Atlanta, Ga

Provide project management consulting services for The Intersect Group, LLC. Assigned to the Ventyx Corporation (an ABB Company). Managed software development lifecycle (SDLC) and integration projects for the Salesforce.com application. Application is utilized by all Global Sales and Service organizations within the company worldwide in multiple languages and currencies. Current project includes the integration and migration of a sales organization in Australia onto the Salesforce.com platform in the US.

Provided project and program management consulting services for the ASAP Solutions, LLC Delivery Services organization. Assigned to at&t within the IT Architecture and Common Service Integration (ACSI) organization. Project Managed the complete software development lifecycle (SDLC) for middleware applications for at&t Mobility (both internal and external). Duties included schedule creation and tracking via MS Project, resource planning, ongoing status to executives and final project implementation. Responsible for utilizing the at&t internal IT Unified Process for managing, scheduling, documenting, approving and full SDLC tracking to include use of multiple project management applications, tools and SharePoint repositories.

Program Manager in the Enterprise Application Support (EAS)organization. Manage the transition and ongoing support of ticketing applications utilzed by Customer Support teams.

Provide project and program management consulting services for medium to large businesses, focusing on IT and the telecommunication industry. Assist clients in establishing processes and procedures to streamline internal development and implementation projects to ensure the Project Management Office (PMO) operates as efficiently as possible. Conduct and teach training classes to prepare project managers to sit for the PMI / PMP certification test. Create all course documentation utilized throughout the class to provide a “hands on” approach to learning. This includes all knowledge areas outlined in the PMBOK.

Business, Marketing

Education record