Liason for HCLGlobal stationed at ZF Automotive client (Marysville and Lapeer, MI)Lead Field Service Engineer/Trainer for Workplace Efficiency Transformation pilotAsset Management with BMC HelixLevel 3 Escalations (On-Site Support)Deskside support in a Automotive Production EnvironmentImaging/reimaging/refresh office end-users workstations using SCCM and IntuneProvisioning/De-Provisioning office end-user laptops using SCCM and BMC Helix

-Conducted comprehensive testing of SpotOn RestaurantPOS products and integrations, including negative and positive tests, exploratory findings, regressions, and bug identification. - Documented testing results in Jira and GitHub tickets. - Collaborated with cross-functional teams in an Agile development environment to ensure quality assurance. - Contributed to the Automation team using Cypress.js. - Utilized Mongo DB, Datadog, and Postman API for testing… Show more -Conducted comprehensive testing of SpotOn RestaurantPOS products and integrations, including negative and positive tests, exploratory findings, regressions, and bug identification. - Documented testing results in Jira and GitHub tickets. - Collaborated with cross-functional teams in an Agile development environment to ensure quality assurance. - Contributed to the Automation team using Cypress.js. - Utilized Mongo DB, Datadog, and Postman API for testing verification. Show less

- Conducted testing of SpotOn RestaurantPOS products and integrations across development stages.- Documented testing results in Jira and GitHub tickets.- Collaborated with stakeholders to provide quality assurance in an Agile team.- Conducted smoke testing across multiple instances.- Tested hardware from preferred vendors: PAX, Epson, POSBank, Brecknell, and ELO

Dealer support/ Level 2 - Responsible for advanced level support,networking, and escalation issues and requests from the dealer channel of the restaurant POS sector, as well as the merchant level

Payments Specialist - Responsible for configuring, testing and troubleshooting issues with various PAX devices, Poynt devices, and USAePay

Networking Specialist- Responsible for configuring, testing and troubleshooting issues with Cisco Meraki and peripherals.Install Specialist - Responsible for directing remote technicians and documentation for POS systems

Shopify website designer/technician, P.O.S. Technician – Troubleshoots and resolves issues for Shopify P.O.S. and hardwareShopify Developer - Managed company website and utilized multiple apps for customization.

-Server Administrator -Global Administrator for Microsoft Office 365 -ClickDesk Administrator -ZenDesk Co-Admin, integrated ZenDesk as new ticket management system -Super User for Vonage phone systems -Liaison for Red Level Networks -Purchaser for computers, phones, printers, additional peripherals, cabling etc. -Handled inventory for students and office -Product Development -Lead/Only Desktop Support including systems set up for on-boarding… Show more -Server Administrator -Global Administrator for Microsoft Office 365 -ClickDesk Administrator -ZenDesk Co-Admin, integrated ZenDesk as new ticket management system -Super User for Vonage phone systems -Liaison for Red Level Networks -Purchaser for computers, phones, printers, additional peripherals, cabling etc. -Handled inventory for students and office -Product Development -Lead/Only Desktop Support including systems set up for on-boarding employees -Lead/Only contact for Tech Support and responsible for students Tech support -Remote support using RDC and Logmein -First contact for incoming calls -Utilized and Managed Quick Base to track tickets -Utilized quick base to oversee student accounts Show less

Remote maintenance and manipulation of all server types -Active Directory account creation/deletion/manipulation using powershell and O365 -Software Deployment for small to large businesses -Remote work utilizing Bomgar and Kaseya -Networking support in collaboration with local ISP's -Administrator permissions to assist businesses via email and phone  -Assignment of On-site engineers per escalation process

-Onsite, hands on IT repair, set-ups, networking support, server support and clean up -Remote work utilizing Google Chrome remote and Team Viewer -Anti-virus and Firewall installation  -Home office, printer and mobile set-up and support -Troubleshooting software and hardware issues over the phone; Help Desk duties

-Assisted in constructing a help desk in collaboration with 3 other individuals for Toyo tires. -Responsible for daily, weekly, and monthly data reporting using Excel and databases. -Quality Assurance for the development of the Dealer Support Portal. -End-user level testing to the Dealer Support Portal in collaboration with the developers       -Assisted with Level 1/ Level 2 troubleshooting of the Dealer Support Portal.

-Supported doctors, nurses, and business associates via Citrix Remote Desktop -Utilized Active Directory for account management and password resets -Spoke with and helped end users via phone with troubleshooting hardware and software issues.

•Utilized SAP and Active Directory for account management and password resets. •Integrated LANdesk remote control and LANdesk software push in the completion of migrating users to Office365•Supported multiple web based applications dealing with account creation, deletion, and modification.•Supported mobile applications for end users using Airwatch monitoring software.

• Provided assistance to BCBS end users for multiple applications including Outlook, Citrix and Multiple web based applications.· Responsible for maintaining VDI environments virtually for end users Remote Assistance -diagnose, repair, replace and / or install computer hardware, software, network connections. · Supported Microsoft Operating Systems - Windows 7, Windows 8, Server 2008, Server 2012 and VMware ESXI environments.· Responded professionally and strongly communicated to… Show more • Provided assistance to BCBS end users for multiple applications including Outlook, Citrix and Multiple web based applications.· Responsible for maintaining VDI environments virtually for end users Remote Assistance -diagnose, repair, replace and / or install computer hardware, software, network connections. · Supported Microsoft Operating Systems - Windows 7, Windows 8, Server 2008, Server 2012 and VMware ESXI environments.· Responded professionally and strongly communicated to client inquiries via telephone concerning systems operation. · Diagnosed system hardware, software and operator issues. · Recommended and / or performed remedial actions to provide resolutions. · Coordinated action plans and collaborate with technical support when appropriate. · Provided updates, statuses and completion of information to appropriate departments as needed. Show less

· Responsible for remote support of customer locations via Bomgar to diagnose, repair, replace and / or install computer hardware, software, network connections. · Maintained Windows 2008 Virtual Server, Exchange Virtual Server, and worked exclusively with VMWare remotely. · Exposed to minor scripting using Java applets.· Configured, supported and troubleshot mainstream desktop applications like MS Outlook & MS Office, Java, Adobe Flash, etc. · Responded professionally and… Show more · Responsible for remote support of customer locations via Bomgar to diagnose, repair, replace and / or install computer hardware, software, network connections. · Maintained Windows 2008 Virtual Server, Exchange Virtual Server, and worked exclusively with VMWare remotely. · Exposed to minor scripting using Java applets.· Configured, supported and troubleshot mainstream desktop applications like MS Outlook & MS Office, Java, Adobe Flash, etc. · Responded professionally and strongly communicated to client inquiries via telephone concerning systems operation. · Diagnosed system hardware, software and operator issues. · Recommended and / or perform remedial actions to provide resolutions. · Coordinated action plans and collaborate with technical support when appropriate. Show less

•Assisted customers in their time of need in a call-center environment.· Accountable for troubleshooting Netflix ready devices.· Oversaw customers' accounts.