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@rochester.rr.com
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Tom Kredo is listed as Photography at Self Employed, based in Rochester, New York, United States. AeroLeads shows a work email signal at rochester.rr.com and a matched LinkedIn profile for Tom Kredo.
Tom Kredo previously worked as Freelance Photographer at Self Employed and Senior Consultant - Managed Services at Oracle. Tom Kredo holds Ms, Management from Oakland University.
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Tom Kredo is a Photography at Self Employed. He possess expertise in customer relations, requirements analysis, linux, digital photography, telecommunications and 29 more skills. Colleagues describe him as "Tom is a brilliant, insightful, analytical manager who builds and operates highly-successful teams of software designers and developers. In addition, he has contributed numerous inventions to his employer's portfolio, all in areas having lasting value for future applications. He is willing to ask and research the hard questions often overlooked by others. He is a powerful asset to any technological organization." and "I worked with Tom at RightNow technologies on voice applications. Tom connected with customers to ensure they received a quality product and to obtain detailed requirements for future projects and upgrades. Tom has a great talent for engaging customers during requirements gathering."
Listed skills include Customer Relations, Requirements Analysis, Linux, Digital Photography, and 30 others.
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Rochester, New York
Retiring from the high tech rat race to focus on my craft.
Rochester, New York Area
I provide Professional Services consulting and project management services for existing RightNow CRM customers. Consulting services includes making changes or enhancements to their existing deployment including site configuration, training, and new customizations.
Responsible for design and implementation of new application feature packages for RightNow CRM customers.
Responsible for tuning and maintaining voice applications for major international customers. I interact daily with the Call Center and IVR managers to tune and improve the performance of their IVR services, and make recommendations for new functionality.
Responsible for the definition and development of interactive voice applications that interface directly with RightNow's CRM system. I worked directly with major customers, such as iRobot and Activision, to develop the Voice User Interface document. Once approved, I created and tested these applications using custom IVR based toolsets.
I developed course material and taught 2-3 hour Photographyclasses for 5 local High School adult education programs.
Created various web sites using a combination of HTML, Flash, CSS, JavaScript, and PHP while integrating with Access and MYSQL databases. I designed and wrote a highly successful Web based Sales Funnel for an international company in addition to completing various contract work such as a Text To Speech report for a Varetis directory assistance application.
Led high caliber teams of software and test engineers to deliver interactive audio based applications for major telephone customers. Managed a team that developed 8 innovative prototypes: Inbound Call Screening, Audio Email Reader, Voice Mail Web Links, Wireless PDA Call Back, Wireless PDA Corporate Portal, Instant Messaging to a Cell Phone, Cell Phone.
Engineering Specialist 1986 – 1991Software Engineer (London, England) 1986Software Engineer (Reston, VA) 1984 – 1985Development Specialist, Corporate Marketing 1983 - 1984Senior System Engineer/System Engineer 1981 – 1983During my 10 years at Computer Consoles, I held a variety of Engineering and Marketing research positions. I wrote C code for a UNIX.
As a Bank System's Analyst, I recommended operational and programming improvements to streamline operations and reduce expenses for the 16 individual banks of a major bank holding company located in Michigan.
Activities and Societies: Major focus on quantitative analysis and tools.
Activities and Societies: Heavily involved in on campus activities such as student government, head of of the concert series, student.
Activities and Societies: 4.0 average on various Java and programming classes.
Activities and Societies: Varsity Tennis Team
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Tom Kredo works for Self Employed.
Tom Kredo is listed as Photography at Self Employed.
AeroLeads has found 1 work email signal at @rochester.rr.com for Tom Kredo at Self Employed.
Tom Kredo is based in Rochester, New York, United States while working with Self Employed.
Tom Kredo has worked for Self Employed, Oracle, Rightnow, (Self Employed), and Nortel Networks.
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Tom Kredo holds Ms, Management from Oakland University.
Tom Kredo is listed with skills including Customer Relations, Requirements Analysis, Linux, Digital Photography, Telecommunications, Agile Methodologies, Process Improvement, and Html.
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