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A solution-focused and technically competent Development Director and multi-platform Product Owner with 20+ years of daily experience. Effective and efficient, comfortable with ambiguity, I lead the conceptualizing, design and implementation of platforms and tools to support business strategies that improve products, services, and teams. I love to figure stuff out and I thrive using my ability to curate, gather, transform and analyze data to educate, inform, anticipate and drive outcomes. I excel at driving performance and value by transforming simple requirements into cohesive, solid and enterprise class solutions delivering quantifiable growth and revenue, which enhance team performance and communication, while delivering results. I am a passionate, committed professional, highly organized, capable of delivering under pressure and leading teams to implement solutions that deliver demonstrative value.
Compass Group North America
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Director, Acuity Platforms DevelopmentCompass Group North America Jan 2019 - Present• Product Owner for the Acuity platform/toolset (ACE, Acuity, PULSE, Acuity Connect, Acuity++ and ASK) o Acuity presents Product and Market Sales, Costs, full P&L, Industry KPIs, Consumer Sentiment, Audit and Survey data for 300+ clients, 230,000+ vending machines, 10,000+ locations, and 100,000+ products every week;o PULSE/Acuity Connect and ASK gather 1,000,000+ audits or impressions every year;o These platforms are actively used by large organizations such as Facebook, LinkedIn, Target, Lowes, Apple, 1,100 hospitals and 300 colleges across the US.• Manage $2M/year in department charges and costs, $1M/year in cross charges from 3,600 units, and $500,000/year in capital costs.• Implemented Agile/SCRUM for 3 external and 1 internal development team using Jira and full process lifecycle: Daily Standups, Backlog creation and grooming, Retrospectives and developed a SCRUM Master position to manage the process.• Architected, led the development of and implemented ASK (Acuity Sentiment Kiosk) to gather bulk consumer sentiment as a standalone kiosk solution integrated into the Acuity Toolset to compete with Happy-or-Not.• Architected, led the development of and implemented A++ as the newest version of Acuity portal to compete with startup snack platforms like Garten, showing static product and order information for Silicon Valley clients, saving $10M+ business in the first 6 months.
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Product Owner, AcuityCompass Group North America Jan 2013 - Dec 2018• Architected, led the development of and implemented BVF PULSE, an enterprise class, integrated data gathering tool. BVF PULSE saved $200,000 on faxed and filed site visits creating a living data set of 160,000 vending machines with location information, pictures and pricing compliance data. PULSE is a web-based data gathering tool available by URL, SMS text code and QR code.• Continued development and enhancement of BVFusion2 by adding new features, organizing and leading each project from inception to implementation; rebranded BVFusion3 as Acuity with Compass marketing as an enterprise-wide data presentation platform.• Architected, led the development of and implemented Acuity Connect, an iOS and Android based app as an offline version of PULSE to gather data.• Implemented a dashboard for Healthcare purchasing metrics for 1,100 hospitals to fend off GPOs (Group Purchasing Organizations) incursions/sales efforts saving $10M+ yearly in lost contracts.• Successfully collaborated with various customers and teams in different industries, debating ideas and solutions that automated and optimized business processes, added measurable value, and ensured that requirements and deadlines were met.
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Senior Functional And Business AnalystCompass Group North America Feb 2010 - Dec 2012• Architected, led the development of and implemented BVFusion ACE (Administering the Customer Experience) and BVFusion 2010 web portal.• Gathered requirements to create the wireframes, technical flows and designs executed by a team of 3 contract developers and 2 internal developers within the agreed upon timeline and capital budget.• Implemented BVFusion analyst configured portals for 14 clients including Bank of America, Target, Home Depot and Walmart, among others, reporting the sales of over 40,000 vending machines and 200 corporate cafes.• Conducted project management for small to mid-size projects, managing schedules, budgets, and issues aligned the company’s established processes including SDLC.• Spearheaded recruiting process for new analysts, supervising their development along with department development within the company.
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Project Manager & Business AnalystTarget Jul 2009 - Feb 2010Minneapolis, Mn, Us• Planned, designed new processes, and coordinated migration-related operations of the WebFOCUS BI tool by Information Builders (IBI) from 7.1.4 to 7.6.9, ensuring that no data is lost and everything works as expected in a fast and secure environment.• Monitored and led 18 weeks of migration processes, providing technical support for the entire team and everyone involved• Worked along with 100+ teams in coordinating and executing the migration of 300+ domains and 30,000+ WebFOCUS FEX’s, ensuring that every process is completed, up and running as expected -
Business Analyst, Data Warehouse, Business IntelligenceC.H. Robinson Worldwide Jan 2007 - Mar 2009Eden Prairie, Minnesota, Us• Developed a Vision for implementing Business Intelligence services, sourcing and implementing technology platforms to create a strong foundation to build a cohesive and comprehensive portal of information available to a varied audience of consumers.• Analyzed, designed and developed dozens of dashboard, scorecard, and reporting components in HTML and WebFOCUS for 150+ Employee Performance metrics, including 6,000+ North American branch personnel in over 220 branches.• Designed and monitored ETL processes that load data containing 300+ million records, optimizing workflows and existing operations to ensure a response time in under 5 seconds for all queries.• Extended the developing view for analytical-oriented, scoreboard, and dashboard apps using modern WebFOCUS and QlikView techniques. -
Senior Business Analyst - Supply ChainWilsons Leather Aug 2005 - Aug 2006• Architected and implemented a new business process to operate and ship over 240,000 cartons/year to 400+ nation-wide stores.• Managed, supported and upgraded systems aiding Design, Merchandising, Production and Distribution channels, and optimizing processes to deliver results.• Upgraded a Vendor-facing manufacturing data management system, leading the process in the US, Hong Kong, China, and India, including multiple training/Maker interaction sessions in Asia that proved to be successful in generating adoption of the system.
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Logistics ManagerOld Navy Sep 2003 - Aug 2005San Francisco, Ca, UsResponsible for Merchandising, Placement, Inventory Management, Shipments, Store Management, and Logistics, improving processes that helped in merchandising, replenishment and selling.I held this postion while being a fulltime MBA student. -
Replenishment Team LeaderTarget Sep 2001 - Sep 2003Minneapolis, Mn, UsManaged in-store replenishment operations, ensuring as a team leader that everything was in place and on-time. Handled various tasks and processes, being actively involved in workflows while going full-time to graduate school. -
Data Warehousing Consultant/Senior Project ManagerJudge Consulting Nov 1999 - Oct 2000Managed hourly-based projects, being responsible for various teams of 2 – 8 individuals containing Team Leaders, Programmers, DB Administrators, and Business Analysts.Also, I built functional and technical designs, technical specifications, and proposals for Data Conversion & Loading of the Financial Data Warehouses for major insurers using COGNOS.
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Senior Business Systems ArchitectAndersen Windows Nov 1997 - Nov 1999Bayport, Minnesota, UsNegotiate contract with Baan for software and consulting, saving $2M during my first 3 months.Defined new software and hardware configurations, ETL/Data Loading, and initial Information Technology (IT) necessary to support rollout and Baan implementation teams.Created Baan internal training programs that helped the SME team evolve.Handled various technical issues and developed business process teams with 20-30 individuals, facilitating the interaction between people with administrative, development, configuration, testing, and project management backgrounds. -
Manager, International Projects & Senior Business ConsultantBio-Rad Laboratories May 1993 - Oct 1997Hercules, Ca, UsArchitected and created a standardized business process, common architecture, and management of Global Implementation Projects as a General Manager and managed teams of Business Analysts (Finance, Distribution, Sales & Marketing, Service), System Administrators, Programmers, Analysts, and IT Consulting teams, where ideas started to flow and progressive ideas were put into practice.Implemented Baan ERP systems across the world and tested various Baan ERP’s Use Cases for various divisions and projects from France, Australia, Hong Kong, New Zealand, Japan, and other domestic divisions.
Tom Kroll Skills
Tom Kroll Education Details
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University Of Minnesota - Carlson School Of ManagementSupply Chain Management And International Business -
Bentley UniversityComputer Information Systems
Frequently Asked Questions about Tom Kroll
What company does Tom Kroll work for?
Tom Kroll works for Compass Group North America
What is Tom Kroll's role at the current company?
Tom Kroll's current role is Delivering value by leading teams who develop enterprise class platforms and who curate, gather, analyze, and inform people about the data their businesses generate..
What is Tom Kroll's email address?
Tom Kroll's email address is tw****@****hoo.com
What is Tom Kroll's direct phone number?
Tom Kroll's direct phone number is +165124*****
What schools did Tom Kroll attend?
Tom Kroll attended University Of Minnesota - Carlson School Of Management, Bentley University.
What skills is Tom Kroll known for?
Tom Kroll has skills like Business Intelligence, Business Analysis, Process Improvement, Business Process, Management, Analysis, Project Management, Leadership, Team Leadership, Erp, Data Warehousing, Team Building.
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