' Providing QA' Using MS Excel to consolidate and analyse application, enrolment and marketing data' Producing and distributing reports and graphical outputs' Conducting rigorous integrity and quality checks on data, looking particularly at discrepancies in data patterns' Completing customer facing reports interpreting the results of your output in clear business terms

A Project-based role covering a broad range of responsibilities including organising conferences and training events, managing audit/reconciliation of diocesan investment and property holdings:• Liaised regularly with senior clergy, conference speakers, delegates and contractors, as well as co-ordinating teams of volunteers. • Carried out detailed analysis of Church of England data including church attendance and surveys on world mission and produced comprehensive reports and recommendations• Successfully delivered six church conferences.• Effectively provided ongoing support to colleagues in relation to software and IT queries. • Managed social media campaigns for diocese events.• Managed audit/reconciliation of diocesan property holdings and investments.• Regularly produced financial/attendance reports and presentations on MS Excel and PowerPoint for senior leadership team.

A maternity cover role, where I provided support to the Marketing Manager of a global certification and training body. • Successfully coordinated delivery and analysis of multi-lingual client satisfaction surveys, liaising with regional offices and key stakeholders throughout the world.• Facilitated rollout of ‘Key Account Survey’ including delivering training sessions and training colleagues in overseas offices via WebEx. • Produced market intelligence research/analysis reports in MS Excel and PowerPoint. • Ensured marketing data/materials were accurate and up to date. • Supported overseas offices in marketing activities.

FootFall provides detailed performance analysis for retail sites, shopping centres and leisure complexes throughout the world. I was responsible for scrutinizing raw data, creating patched projections of missing or corrupt data sets, producing detailed reports and analysis and resolving client queries and complaints.• Provided insight and advice to the Marketing Team for the design and implementation of a company-wide social media strategy.• Created process documentation that formed the basis of an automated data checker.• Responsible for calculating, quality-checking and writing commentary for FootFall’s widely-published weekly and monthly Indices.• Designed and managed rollout of new training documentation.• Analysed customer count data and produced conversion reports for blue chip retail clients at FootFall. Supported the sales team in generating leads, accompanying sales staff during face-to-face meetings with potential new clients. Skilled at matching customer’s needs with product/service benefits.

Telephone-based sales role in financial services company

Working at a leading regional newspaper, I was responsible for proof reading (and often rewriting) display and classified advertisements, as well as producing ‘advertorial’ copy.

Produced/sourced content and edited advertising/editorial contributions for a print and web-based directory.

I was responsible for day-to-day running of the firm's Wealth Management Team. Key objective: increase assets held/revenues generated through active engagement with premium clients.• Arranged and conducted face-to-face meetings with clients• Co-ordinated and delivered staff training across the business for several new product launches including SIPPs pension accounts, margin trading and covered warrants.• Hosted/compèred two major corporate events with over 300 staff in attendance.(November 2003 - April 2004: provided business continuity assistance to Barclays Stockbrokers, Glasgow following acquisition)

My customer-facing role in busy private-client stockbroking firm involved carrying out transactions in equities, bonds and complex derivative products. I joined the firm's Wealth Management Team in 1998, where I built lasting relationships with the firm's premium high net-worth clients. • Seconded as Team Manager to branded BSkyB Employee Sharedealing service.• Initiated, designed and implemented an in-house newsletter - sourced data on economic/corporate events, forecasting their likely impact on our business levels.