Thomas Laing, Mba Email & Phone Number

Sparks Glencoe, Maryland, United States

Owings Mills, Maryland

Investigate, research, and solve customer questions on insurance, leases, purchases, and payments. Expedite resolutions and follow up to ensure customer satisfaction. Apply established policies and procedures to process retail extensions, due date changes, lease deferrals, late charge waivers, and payment arrangements. Refer more complex issues to Customer Service Team Leader, as required.

United States

Apply investment principles and knowledge of financial markets to meet individual client needs and desires. Fostered client relationships by anticipating needs, exceeding expectations, and following through on commitments. Adapt to client preferences using a conversational style.

Omaha, Nebraska

Educated customers on various automobile characteristics and features. Conducted test drives and explained warranties, service plans, and financing. Learned buyers’ interests and requirements, suggested appropriate car models, and closed sales. Developed repeat business by maintaining relationships with previous customers.

Omaha, Nebraska

Generated and managed more than $1M in annual revenue for a company of 200 people. Engaged with prospective clients to foster growth and collaborated with Product Director to conduct long-term strategic planning. Worked with clients to identify requirements for custom information technology solutions. Managed client accounts, ensuring timely issue resolution, feedback, and communications.

Greater Omaha Area

Developed the customer's annual business plan. Offered increased consumer value through promotional programs tied to volume and margin goals. Built long term customer relations and leading market / local specific business plans.

Battle Creek, Michigan

Established Kellogg Sales Training content and guidelines. Improved sales force effectiveness through advanced training techniques. Administered crucial sales force assessments to incorporate into cutting edge sales training curriculum.

Greater Denver Area

Delivered quarterly and annual sales budgets by producing incremental revenue through penetration of various levels of customer personnel. Communicated to the field to implement selling and execution of programs, display execution, forecasting, out-of-stocks, and innovation.

Greater Denver Area

Performed this position in Casper, WY and then in Denver, CO. Provided leadership to of team of 11 Territory Managers, 7 Territory Service Representatives to achieve volume and expense targets. Executed the Talent Management program by writing and delivering performance management and development plans, setting goals and communicating accountabilities. Provided continuous coaching and feedback to Territory Sales Managers and Merchandisers on display/shelf conditions, customer interaction, opportunities for increasing volume and profitability and negotiating/selling skills.

Greater Denver Area

Increased product sales in assigned territory of 18 grocery stores. Managed shelf space to optimize sales. Executed in-store strategies to achieve retail objectives. Negotiated product displays and program incentives with the customer.

M.B.A., Business Administration, 3.77 Gpa

B.A., Business Administration

Associate’S Degree, Marketing, 3.87 Gpa

Activities and Societies: Who's Who Among America's Junior Colleges Dean's List, Student Council Vice President