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Senior IT executive with extensive experience leading Information Technology teams and successfully implementing large scale business initiatives. ITIL version 3 certified. Organizational leadership noted for exceptional customer service. Demonstrated ability to build peak-performing teams and achieve cross-functional business objectives. - Experience in healthcare, banking, engineering, entertainment, manufacturing, customer service, transportation, consulting and lodging segments.- Led multiple implementations of technology solutions for point of sales solutions, data center consolidations and application migrations to web based platforms.Specialties: •Strategic and tactical business and IT planning•Development of staff and customer service orientation •Leveraging technologies•Organizational transition management•Process improvement leadership•Team building and influence management•Customer service oriented IT assoicates
Us Bank / Elavon
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Avp And Senior Director, Global Support Center, Event Mangement And Managed File Services For Us BankUs Bank / ElavonLouisville, Tn, Us
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Avp / Senior Director, Global Support Center, Event Mangement & Managed File Services For Us BankUs Bank / Elavon Mar 2017 - PresentKnoxville
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Director Of Information TechnologyTennova Healthcare Oct 2011 - Mar 2017Knoxville, Tennessee
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Regional Director Of Information Technology Relationship ManagementMercy Health Partners Dec 2010 - Oct 2011• Accountable for overall services delivery (clinical and business systems) in Tennessee region and developing long-range technology strategies.• Responsible for identifying opportunities for operational efficiency and directing projects/efforts towards enterprise standardized technology strategies and practices.• Serves as the focal point of all Information Technology functions. • Responsible for creating new business unit SLAs as well as managing to those previously established. • Generates management reports on SLAs, uptime, incident handling, and daily situational reports.• Responsible for the recruitment, development, motivation and retention of IT staff conforming to stated budgetary objectives and personnel policies.• Develops Information Technology relationship with business and clinical stakeholders and physician community in order to assure actively engaged in technology planning and steering committees. -
Technology Operations Center Manager - Enterprise Technology ManagerFirst Tennessee Bank Aug 2010 - Feb 2011• Budget and operational responsibility for the IT environment including mainframe and distributed systems• Manages three shifts of technology supervisors and technicians.• Serves as the focal point for all Data Center shift operations. • Responsible for creating new Data Center availability SLAs as well as managing to those previously established. • Generates management reports on SLAs, uptime, incident handling, and daily situational reports.• Maintains documentation on Data Center standards and procedures.• Assists in troubleshooting IT issues.• Sets strategic direction for the implementation of processes for the Technology Operations Center.• Escalates production impacting issues appropriately.• Provides Data Center infrastructure coordination/support for upgrades and maintenance.• Plans and directs Data Center staff to support disaster recovery objectives -
Senior Director Of Operations And TechnologyMarriott International Jan 2004 - Aug 2010• Budget and maintain operating budget of $12M in Marriott’s North America Shared Service Center• Oversee all operational Technology and Operations.• Daily operations and support for Technology based Customer Call Center supporting all financial systems/ billing issues. Call Center represents over 125 agents with eight various call splits. Domestic and International customers. Avaya PBX and CMS support with sixteen hours of daily operations.• Senior Management position responsible for direction, staff development, and continuous improvement initiatives for organization performance. Engaged and verse in multiple project management methods (Scrum and Waterfall), organization improvement processes (Lean and Six Sigma methodologies) & various self development tools for training staff. Responsible for metrics development and management which includes performance standards and polices Ensuring organizational values and culture development is encouraged and fostered daily• Negotiate contracts for telecommunications services and corporate requirements for data and voice services, Technical experience with Sonet technology, Avaya PBX, CMS, VMWare, VMWare Server, Microsoft applications. • Daily operations and support for Information Services supporting all financial systems and nightly batch processing. Databases included Oracle10g, Oracle 9i, Microsoft SQL Server 6.5and 7.0, (former PeopleSoft customer) Experienced with EMC Clariion storage, Cisco routers, Hitachi Data systems• Member of Senior Leadership Team which sets business goals and objectives for future growth, development and direction of Marriott Business Services (MBS).• Budget and maintain physical plant and facilities of over 200,000 square foot office space and campus environment -
Vice President Of Information TechnologyRegal Entertainment Group 2002 - 2004Resposible for all operations of IT. Infrastructure, software development and field services.Department capex, operations and salary budgets3 direct reporting VPs -
Director Of Corporate - TelecommunicationsJacobs Engineering 1999 - 2002Corporate Director of TelecommunicationsResponsible for all telecommunications systems and all WAN service for world wide network communication centers8 direct reports covering WAN services and regional responcibilities for project and work locations around the world -
Manager Of Information Technology Support ServicesCovenant Health 1996 - 1999• Responsible for operations of data networks, voice, and video for multiple business operation units and hospitals.• Streamlined maintenance plans and on call schedules for voice and data networks to support 24 hour a day operation.• Daily operations and support for Technology based Call Center supporting PHP – insurance customer service calls. Call Center represents over 200 agents with ten various call splits. Avaya PBX and CMS support with twelve hours of daily operations.• Led, planned, and implemented new consolidated data center and network move to current location at Centerpoint Drive.• Led multi-million dollar project management of data center and office building construction project.• Participated in the planning of a very successful, with great staff satisfaction, voice system for over 3,000-station system for Fort Sanders Regional Medical Center.• Streamlined a HR re-evaluation process for assessment of all IT personnel -
Information Technology ConsultantFirst Consulting Group 1993 - 1997Developed IT computer and long term plans for network, voice and infrastructure needs of multiple clients and sites. Negotiated softwear, hardware and service support contracts. Provided project management services for network implemenations, infrastructure services and PBX upgrades. -
Senior System DesignerBellsouth 1981 - 1993• Designed and implemented complex voice, cable, and data systems.• Technically supported account managers covering the state of Tennessee.• Responsible for implementation, billing and customer satisfaction for voice and data services.• Conducted qualification of business needs and billing records for customers.
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Frequently Asked Questions about Tom Lakins
What company does Tom Lakins work for?
Tom Lakins works for Us Bank / Elavon
What is Tom Lakins's role at the current company?
Tom Lakins's current role is AVP and Senior Director, Global Support Center, Event Mangement and Managed File Services for US Bank.
What is Tom Lakins's email address?
Tom Lakins's email address is to****@****von.com
What is Tom Lakins's direct phone number?
Tom Lakins's direct phone number is +186564*****
What schools did Tom Lakins attend?
Tom Lakins attended University Of Tennessee, Knoxville.
What skills is Tom Lakins known for?
Tom Lakins has skills like Data Center, Disaster Recovery, Management, It Strategy, Process Improvement, Leadership, Project Management, Itil, Enterprise Software, Software Documentation, Telecommunications, Networking.
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1usbank.com -
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Tom Lakins
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