- Contribute effectively to business improvement and change management activities- Maintain a "think customer first" culture and demonstrate a constant approach to the organisation, values and behaviours- Collaborate with stakeholders to provide ICT resources to projects and other adhoc task- Assist with planning and design of data collection systems for managing digital workspace assets and resources- Assist with the planning and introductions of new digital workspace technologies- Participate in post-implementation reviews- Work with stakeholders to remove blockers so that operating systems can be upgraded (Win7MopUp task)- Communicate and collaborate with directors on a roadmap to improve their digital workspace- Plan, Co-ordinate and Implement large scale operating systems and patches to all WA health devices- Identify risk in the current digital workspace environment and work with stakeholders to mitigate the risk- Identify service operations processes and procedures that can be improved by mapping out new processes and implementing them across WA health

- Front line customer service to all of WA health employees- First contact resolution- Engage in training and development initiatives- Participate in business and process improvement

- Receiving complex enquiries from older Australians- Updating income and assets on customer records- Initiating formal request for documents- Interpreting policy and legislation and applying them to customers- Assisting customers with investigating alternate assistance available in the community

Project "SOLACE" - Money Markets product development- Agile Methodology in creating multiple products from the decommissioning from existing system to Bankwest code banking system- Creation of standard operating procedures- Training and development of business users- Systems testing of new product- Risk and compliance analyse of product build- Actively involved in increment planning, creation of JIRA cards, stand-ups, creation of user stories- Process mapping for both system and process using VISIO

- Selling of AUD and foreign currency deposit products- Building and maintaining customer relationships for retail, corporate and wholesale market customers- Build and develop with project team Notice Deposit Product and Product Disclosure Statement- Train and develop national team in system, policy and procedure changes- Maintain and report general ledger requirements- System testing to ensure product structure- Onboarding and maintaining broker relationships- Process applications and ensure AML requirements are fulfilled