Tom Lancaster Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Humanising business through the power of conversation is our mission, and frictionless innovation is what we strive for.Kudosity is powering conversations at scale with a focus on SMS automation, NLP messaging, and global connectivity.Core Product Brands: Burst SMS, Conversr, and MTMO

Sydney, New South Wales, Australia

London, United Kingdom

QuantSpark is a strategic data science consultancy specialising in combining the power of strategy consulting, applied data science, and product development. Their inter-disciplinary teams consist of strategy consultants, computer scientists, data analysts, developers, and industry experts. As Senior Product Manager, I am responsible for implementing a shelf-space optimisation platform, and a terrorism analytics platform. This includes providing ownership and support of several… Show more QuantSpark is a strategic data science consultancy specialising in combining the power of strategy consulting, applied data science, and product development. Their inter-disciplinary teams consist of strategy consultants, computer scientists, data analysts, developers, and industry experts. As Senior Product Manager, I am responsible for implementing a shelf-space optimisation platform, and a terrorism analytics platform. This includes providing ownership and support of several different products and a new product pipeline, creating and maintaining product roadmaps to communicate to different stakeholder our targets outcomes, writing and presenting feature descriptions, user stories, and acceptance criteria, and developing a detailed understanding of customer problems and translating them into clear opportunities. Key Achievements:- Maintained a £100k p.m. contract with a key client through the consistent delivery of high value software and ensuring a healthy backlog of work.- Led improvements to agile product development workflows.- Ensured scrum ceremonies were fit for purpose and that features were assessed for quality before being released to clients. Show less

London, England, United Kingdom

Lead Product Manager of the Terrorist Content Analytics Platform (terrorismanalytics.org), which supports the tech sector tackle terrorist's use of the internet by identifying, classifying, and notifying Tech Platforms about terrorist content accessible through their services.Highlights include:- Concept to MVP launch within 3 months, leading a highly collaboratively process involving engineers, data analysts, external tech platforms, terrorism SMEs, Open Source Intelligence… Show more Lead Product Manager of the Terrorist Content Analytics Platform (terrorismanalytics.org), which supports the tech sector tackle terrorist's use of the internet by identifying, classifying, and notifying Tech Platforms about terrorist content accessible through their services.Highlights include:- Concept to MVP launch within 3 months, leading a highly collaboratively process involving engineers, data analysts, external tech platforms, terrorism SMEs, Open Source Intelligence analysts, legal, and marketing- 10,000+ terrorist content items processed within 9 months of launch- 20% monthly increase in content collected and reported Show less

Sydney, Australia

As a short-term contractor within Macquarie Capital, I used my data analysis skills and experience to develop high value interactive Power BI reports for the Infrastructure and Energy division.Achievements included:- Standardisation of Quarterly Performance Review (QPR) reporting across senior management and asset portfolio managers- Development of reports suite within Power BI platform and SQL Server Reporting Services (SSRS) - Rollout and training of new reports to end… Show more As a short-term contractor within Macquarie Capital, I used my data analysis skills and experience to develop high value interactive Power BI reports for the Infrastructure and Energy division.Achievements included:- Standardisation of Quarterly Performance Review (QPR) reporting across senior management and asset portfolio managers- Development of reports suite within Power BI platform and SQL Server Reporting Services (SSRS) - Rollout and training of new reports to end users including development of release notes, and training guides Show less

Key achievements:• Increased Connect Active users by 130% over 12 months from 3000 to 7000 users.• Implemented automated customer activation and onboarding to reduce sign-up friction. This delivered a 395% increase in the rate on new users activating and logging onto CSR Connect.• Completed 30 specific growth experiments resulting in new learnings for platform user growth.• Established SaaS metrics for CSR Connect user acquisition, activation rates, retention and… Show more Key achievements:• Increased Connect Active users by 130% over 12 months from 3000 to 7000 users.• Implemented automated customer activation and onboarding to reduce sign-up friction. This delivered a 395% increase in the rate on new users activating and logging onto CSR Connect.• Completed 30 specific growth experiments resulting in new learnings for platform user growth.• Established SaaS metrics for CSR Connect user acquisition, activation rates, retention and churn.• Built, deployed and maintained 5+ dashboards that supported business decision making across a range of strategic product management functions. Dashboards included insights into digital revenue, user adoption, and platform engagement. Show less

As a Product Manager, I was responsible for the new feature development of the CSR Connect platform. This is an B2B online platform that seeks to support traditional customer communications (phone calls, mail, fax) with a 24-hour self-service portal for account queries, invoices, statements, payments, placing orders, and more. This role required continually developing and maintaining a product roadmap, taking into consideration business strategy and customer pain points, and working in an agile… Show more As a Product Manager, I was responsible for the new feature development of the CSR Connect platform. This is an B2B online platform that seeks to support traditional customer communications (phone calls, mail, fax) with a 24-hour self-service portal for account queries, invoices, statements, payments, placing orders, and more. This role required continually developing and maintaining a product roadmap, taking into consideration business strategy and customer pain points, and working in an agile development environment (both SCRUM and Lean Kanban) with a focus on incremental software development starting with the highest customer value deliverables.Key achievements:• Our team achieved 95% of its KPI stretch targets for growth of monthly active users, new feature implementation and a 50+ NPS score in 2018 and 2019.• Completed a transformation of the CSR Connect new user onboarding process. This removed much of the initial first time user friction. For example, I implemented an instant account activation process for authorised users, and also implemented segmented reminder emails to users who hadn't logged in. Show less

North Ryde

Responsible for the success of all aspects of information technology systems used by the CSR Monier Roofing business. Scope of role included new implementation and enhancements to core SAP ERP, customer relationship management (CRM), business intelligence & reporting, mobile workforce solutions, company websites and other systems.

North Ryde

Responsible for delivering value by aligning IT products and services to business strategies and driving continuous improvement and standardisation of business processes and the IT service model.

Bachelor Of Information Technology, Computers, Technology

Areas studied include Communications in IT, Information Systems, Project Management, Web Systems, Networking, Programming Fundamentals.

Strategy & Structured Problem Solving For Product People

4 week course covering problem deconstruction, hypothesis-led analysis, strategy development & testing, and narrative and storytelling.

Cs50’S Web Programming With Python And Javascript, Computer Programming

8 week lecture series with hands on projects involving HTML, CSS, Git, Python, Django, SQL, Data Models and Migrations, JavaScript, User.

Data Analytics Nanodegree

This 10-week course covers how to use large datasets to make critical decisions confidently. It was created for analysts, digital.