Tom Lang Email & Phone Number

Greater Chicago Area

Lead business consultancy practice with focus on improving sales and operational performance through identification of market opportunities, development of effective business processes, practices, KPI’s and controls as well as proactive customer relationship leadership. Expertise in discrete manufacturing and high-volume automated distribution. Skilled in financial analyses, evaluation of ROI’s, pro-forma financials, quality of earnings studies, and transactional due diligence.Served as interim COO of growing direct-selling company with focus on developing product, merchandising and operational strategy while turning around negative cash flows.Appointed President of growing commercial construction division of business development holding enterprise of large tribal entity. Focus was on positioning, negotiating and securing large commerical and municipal contracts to stratigically position business growth.Acted as head of daily operations for middle market automotive service business in order to streamline business processes and practices, thereby improving operating margins.Served as board advisor to upstart medical device distributor with focus on brand postioning and market differentiation.

Chicago(Us), Toronto(Ca), Schaffhausen(Ch),Qingdao(China)

Led development and execution of jewelry design, merchandising and sales strategy to realize global vision as well as daily leadership and governance of all operating entities. Functionally responsible for all operating departments of company, including product sourcing and merchandising, demand planning, inventory management, customer service, IT, HR, finance, legal, supply chain, purchasing, distribution, and facilities. Led team of 500 through 9 C-suite leaders. Accountable to Board of Directors for sales and profit performance of all operating entities across global landscape, including US, CA, EU, Latam and Pac Rim markets. P&L for $400M+ in revenues, $25M product inventory, $40M payroll. Recognized by the Board of Directors for my passion, drive, and ability to engage team to deliver results in a collaborative manner, as well as my ability to envision organizational needs and drive change successfully and deliberately. Served as acting President and Chief Operating Officer for US business and Managing Director for International entities during restructuring.• Led operations during growth from $50M to over $400M with 20%+ EBIDTA through penetration of existing markets as well as development of new ones. • Developed global product development and sourcing strategy that greatly reduced cost of goods and improved product quality, which led to strong brand affinity and competitive edge. Championed product merchandising strategy that differentiated the brand in highly competitive market space for superior quality, service, and integrity.• Implemented state-of-the-art automated packaging and distribution facility that processed over $1M in orders same-day with 100% accuracy and industry leading cost effectiveness.• Led design and implementation of technology solutions for order processing, sales management, analytics, CRM, and call-center diagnostic tools.• Led execution of fast-tracked Canadian market launch from startup to $45M in 3 years.

Chicago And Toronto

$300M US and Canada manufacturer and direct seller of fashion apparel.• Drove EBIDTA growth through operational efficiencies and high quality product.• Developed and implemented robust order management and fulfillment system that resulted in efficient order processing, tremendous cost savings and improvement of customer experience. • Mentored customer service team of 50 to high degree of customer satisfaction and loyalty, and implemented automated picking systems linked to warehouse and inventory management software.• During a time of organizational transition, acted as the interim CFO.

Greater Chicago Area

International $150M manufacturer and distributor of industrial and laboratory goods.Led distribution, supply chain, logistics, and customer service functions as well as inventory management for a product base of over 100,000 SKUs sourced from 1,200 suppliers.• Consolidated multiple distribution centers into highly automated new facility utilizing state-of-the art picking and material handling technologies coupled with WMS and ERP platforms. • Led acquisition of international business, and operation of multiple markets worldwide.• Developed affinity-selling strategies, improved merchandising of product through detailed analysis of catalog sales, and reduced SG&A through supplier co-op initiatives with great contribution to sales.

Chicago

$500M manufacturer and distributor of B2B MRO and consumer electronic products.Led distribution and fulfillment operations as well as 250 branch sales centers, corporate facilities and security. Developed branch center strategies to improve efficiencies and customer service levels. • Implemented 250,000sf automated distribution facility with vertical carousels, pick-to-light, and tilt-tray sortation technologies yielding unparalleled efficiency, operating cost and service levels.• Led UK-based distribution and call center start-up.

Greater Chicago Area

Fortune manufacturer of sophisticated consumer packaging products.Provided operational and analytical support to manufacturing and R&D.• Improved operations in high speed automated manufacturing and plastic injection molding, ensuring adequate production capacity and building a culture of excellence in product quality and delivery.• Led design and construction of new injection molding facility that resulted in state-of-the-art efficiency and capacity utilizing lean manufacturing principles. • Certified as Zero-Defect trainer to implement ISO certification.

Greater Chicago Area

Senior Industrial EngineerBlue chip steel manufacturer to automotive and consumer hard goods industries.Performed operational analysis, cost studies, efficiency and quality improvement plans, prepared operating budgets, and labor relations support of business operations.• Worked with Honda, Toyota and Ford, ensuring superior products to their production facilities. Success with this led to my appointment to a high-level task force challenged with the task of re-engineering a steel company to survive in a struggling industry and economic downturn. Strategized and executed highly successful changes in an industry not known for being nimble.

Bs, Industrial Engineering, High Honors

Ms, Ba, Highest Honors, 4.0