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Technology business driver able to leverage data to identify market opportunities, build expert teams and develop innovative systems to capture growth and scale the enterprise to exceed aggressive revenue targets.My strengths are in strategic planning and execution, digital transformations, business technology management, IT alignment, BPO and offshoring both IT and business functions, implementing cloud solutions and enabling mobile enterprise solutions. My passion is big data analytics and especially predictive analytics to enable businesses to better serve customers and identify specific areas of operational improvements that increase profitability. I have a history of collaborating with Marketing, Finance and Operations to drive major company transformations in the travel, entertainment, hospitality, casino, gaming and financial services industries. I enjoy capitalizing on unique individual and organizational competencies to build world-class teams that fuel significant revenue growth and attain market leadership by building scaleable platforms and processes.I possess a solid technical background combined with sales and marketing experiences to truly understand all aspects of serving customers to drive revenues and profits.tom@starsupportinc.comStrategic and Business Planning • Big Data Analytics • Scaleable Platforms • Predictive Analytics • Process Improvements & Best Practices • Rapid Deployments • Digital Transformation and Innovation • Application Development • Contract Negotiations & Management • Continuous Improvement • Data Center Management • Cost Containment • Large Scale Change Management
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Managing PartnerStar SupportHouston, Tx, Us -
Las Vegas Branch PartnerRobotlab Inc.Houston, Tx, Us -
Las Vegas Branch PartnerRobotlab Inc. Jun 2024 - PresentSouthlake , Texas, UsRobotLab.com is the worlds largest and most experienced implementer of robotic solutions. Las Vegas Robotics, LLC will be implementing robotic solutions to the hospitality, cleaning, education, restaurant, entertainment and office industries throughout the Las Vegas market. -
Managing PartnerStar Support Feb 2015 - PresentProvide fractional and interim CIO/CTO/COO/CDO/CSO services to companies of various sizes.• Interim CIO/CTO for rapidly growing Healthcare service provider.• Board of Advisors member for an online gaming startup company. Developed data analytics strategy, digital marketing plan, and road-map to segment customers by demographics.• Interim CDO (Chief Digital Officer) for an e-sports company.• Fractional COO and Chief Strategy Officer for a west Texas golf entertainment company• Temp CIO for a crowd sourcing real estate portal to provide 1031 exchanges with $1B+ in listings.• Board of Advisors for Dor Technologies a retail foot traffic counter solution. -
Chief Strategy OfficerInspire.World Jun 2020 - Dec 2021Inspire.world offers a revolutionary new way to fundraise combining online retail, mobile marketing and advertising used to raise money virtually for Non-profits, Schools, Teams and Churches requiring NO COST and almost NO WORK. Our unique white label model integrates web-based fundraising with mobile-based within our fundraising hub to generate multiple ongoing revenue streams virtually for these worthwhile causes.Organizations remain transfixed in the physical world and are desperate for a digital fundraising solution for a web and mobile dominated world. We’ve created a fundraising hub model for these organizations which will make much more money, much quicker and with the ease of digital and social media messaging to their existing networks.
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CioTopgolf Apr 2012 - Feb 2015Dallas, Texas, UsRecruited to fix technology platform and create processes to enable growth from $38M to $400M in revenue within 3 years. Built Corporate and Site technology teams to implement all technologies. • Enabled a $1.2M revenue-per-site increase by reducing site build times 3 weeks, resulting in more first-year business for new locations. Introduced standard processes and methodologies.• Facilitated $350,000 in added revenues per new site by introducing eCommerce capabilities to drive pre-opening membership and retail item sales.• Slashed conference call costs from $250,000 to $5000 (98%) by switching to VoIP.• Contributed to a $Multi-million marketing deal with major global network provider.• Selected to participate in presentations to prospective investors regarding expansion into China, India, Japan, South Korea, and Australia.• Negotiated a 25% reduction in pricing for an enterprise labor scheduling system that enabled a 10% decrease in labor costs.• Increased profit margins 15% for all TopGolf locations by developing standard operating procedures and reporting on all aspects of site operations. Conducted site visits to train and review SOP’s with GM’s. -
Svp Service Delivery, Account ManagementStar Support Inc Oct 2009 - Apr 2012Led technology and management consulting for large companies. Managed solution development, project management, customer relations, proposal design, budgets, and more.• Improved customer satisfaction 13% for a client by leading a data mining and predictive analytics project that identified customer satisfaction levels for a manufacturing firm.• Directed the construction of 3 Sports Book locations in Las Vegas simultaneously. Reduced build costs 15% by negotiating lower pricing with vendors.• Delivered $3.9M in savings for Charles Schwab by recommending a BI reporting tool. -
Director ItHarrah'S Entertainment May 2006 - Oct 2009Las Vegas, Nv, UsServed in a BU-CIO role, working with CFO and executive team. Established PMO to deliver projects on-time and on-budget. Led the Innovation and New Technology Group. Negotiated software and vendor contracts. • Reengineered the IT governance model and implemented an IT Steering Committee.• Negotiated an $8M savings for a Time & Attendance software solution at Harrah’s Entertainment.• Saved $12M by negotiating a long-term, $25M deal for outsourcing fixed assets and A/P functions.• Delivered annual savings of $12.5M by leading a project to consolidate HR functions for 49 casinos and also Finance functions for 49 casinos. -
Sr PartnerMentor Management Group Jun 2002 - May 2006Managed the design and delivery of projects for clients of this boutique business and technology consulting firm. Clients included NCR, Worldspan, Cingular, and AVNET. Led project life cycles and teams.• Reduced order to payment times 75% for NCR Global Customer Services by simplifying maintenance service offerings and delivering new sales and marketing strategy recommendations.• Saved Worldspan $500,000 per year in disaster recovery costs by leading a DR review that reduced recovery time from 3 to 1 days.• Delivered $1.5M in annual savings for AVNET by recommending outsourcing of network operations.
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Principal - It StrategyCsc Consulting 1998 - 2002Global, UsSales, account management, project management, and solution development. Supervised up to 15 project managers and as many as 200 indirect reports. Administered project budgets up to $55M.• Led the consolidation of 3 data centers, saving $3.5M for Unilever. Developed the methodology and reduced 3,000 servers to 500 through virtualization. • Raised Ameritrade’s Keynote ranking from 19th to 7th in 3 months through data center improvements.• Saved $500,000 in development costs each for Hyatt, Cendant, Holiday Inn, Hilton, Starwood, and Marriott by developing a new business model to manage how they wrote APIs for online travel agents. • Sold a $5M PeopleSoft solution to a manufacturing firm and completed the project 66% ahead of time. -
Director Data Center ServicesHoliday Inn Worldwide Jun 1991 - Jun 1994Amsterdam, NlBuilt and relocated this data center from Memphis to Atlanta. Managed the technical and operational groups to run this 24X7 facility. -
Director ItBrown-Forman 1988 - 1991Louisville, Ky, UsManaged all technology and data center functions for this top tier beverage company.
Tom Laplante (Lee) Skills
Tom Laplante (Lee) Education Details
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The University Of GeorgiaComputer Science
Frequently Asked Questions about Tom Laplante (Lee)
What company does Tom Laplante (Lee) work for?
Tom Laplante (Lee) works for Star Support
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Tom Laplante (Lee)'s current role is Managing Partner.
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What schools did Tom Laplante (Lee) attend?
Tom Laplante (Lee) attended The University Of Georgia.
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Tom Laplante (Lee) has interest in Health, Golf, Social Services, Coaching Youth Sports.
What skills is Tom Laplante (Lee) known for?
Tom Laplante (Lee) has skills like Vendor Management, Leadership, Strategy, It Strategy, Program Management, Enterprise Software, Strategic Planning, Project Management, Cross Functional Team Leadership, Cloud Computing, Outsourcing, Team Building.
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